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Reviews for Hertz in Reno
Overall Rating5.5 FairBased on 85 reviews
Cleanliness
6.5
Comfort
6.4
Overall
5.5
Pick-up/Drop-off
5.7
Value for money
5.7
Recent reviews
Traveler rating
10
3
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31
Find reviews that mention:
2.0
I booked a reservation through Kayak for $93.50, but Hertz would not honor the price. They HAD the reservation, they simply wouldn't honor the price. The price they gave me was $166.13 and the person at the rental desk basically said "Take it or leave it". I had no choice but to take it since I had to be somewhere quicklyReviewed Jun 9 2024
review from
2.0
They were closed I never got the car and still haven't got my money back and when they finally did open the following Monday they didn't even have the car I paid for already.Reviewed Feb 29 2024
review from
2.0
Unable to cancel via "Kayak". will not use that service again.Reviewed Oct 18 2023
review from
10.0
The shorter line than other rental companies made for faster pick upReviewed Oct 9 2023
review from
6.0
Was given an EV. Gave myself a crash courseReviewed Oct 1 2023
review from
2.0
I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.Reviewed Sep 30 2023
review from
2.0
Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.Reviewed Sep 23 2023
review from
2.0
Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumersReviewed Sep 22 2023
review from
10.0
Friendly, professional staff. Nothing I can think of. Positive experience all around.Reviewed Nov 11 2022
review from
10.0
I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.Reviewed Oct 29 2022
review from
2.0
Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever againReviewed Oct 15 2022
review from
2.0
The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.Reviewed Oct 13 2022
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