Reviews for Alamo in Reno
- All reviews 100%
Based on 83 reviews
Feb 23 2017
Pros: Personal service. Upgraded us when they ran out of what we had ordered. Very nice. Thank you..
Feb 22 2017
Pros: quick drop off ... no hussle!
Jan 2 2017
Never sent a confirmation
Cons: I never received a confirmation for the rental and wasn't able to confirm one at the desk at the airport, therefore was forced to pay for the insurance which was never used. I never rented a car from Alamo and had to rent from another car rental agency.
Dec 19 2016
Car smelled like cigarettes
Pros: Good? I was upgraded and the staff was nicer than nice. Very professional crew in RNO.
Cons: The bad is that the car smelled like someone had been smoking in it for weeks. Surprised that it didn't get a better cleaning before it was returned to the fleet.
Dec 18 2016
Pros: Quick, polite, professional service. Easy pick-up and drop off. No hidden or unexpected charges.
Nov 3 2016
Fast and Easy!
Pros: I was in Reno for the day. Check-in was efficient and easy. Walked across the parking lot to pick up my car, did a check, got the keys and drove off. How simple could it get? In each step, the staff were courteous and friendly. Great customer service!
Oct 5 2016
Pros: Check in at Reno is quick and easy for Alamo.
Aug 27 2016
Great except for pickup and dropoff
Pros: Clean car, reasonable rates.
Cons: Took way too long to pick up and drop off.
Aug 23 2016
Rude check in
Pros: Maybe it was to late in the day but the attendant was rude and dry at check in.... the return people are great
Cons: The check in lady
Aug 15 2016
Very efficient uplift and dropoff.
Pros: Speediest check in I have seen, and return process was also extremely efficient.
Aug 2 2016
Pros: The rental was a nice minivan....Dodge Carivan
Cons: They didn't work with me easily concerning my trip insurance since it was not through them.
Jul 31 2016
Pros: Quick, easy check-in and car pick-up.
Cons: A rear seatbelt latch stuck. First it was hard to latch, then hard to unlatch. We stopped using that seat. Windows and mirrors were water-spotted.
Jul 10 2016
Pros: They sent me to Payless and thankfully they had a car
Cons: I had a reservation but they didn't have a car. I was traveling alone with 2 toddlers and had to get a car from a place off site. It cost more money then my reserved car at Alamo. Very disappointed.
Jul 6 2016
Pros: Excellent service with friendly, helpful staff. Great experience - thanks!
Jul 5 2016
Pros: Good experience overall other than the comments in the box to the right.
Cons: The agent at RENO airport, the pick up location, Carol, was impatient and curt to the point of being rude. I thought we were treated differently than the Caucasian customers before and after us who were shown a greater level of politeness, courtesy and patience. We were impatiently and curtly told to "take it or leave it" for the upgrade to an SUV.
Jul 5 2016
Cons: 1-hour wait time to pick up
Jun 14 2016
Pros: Very quick and easy process.
Cons: Had a little difficulty identifying the Alamo lanes at the rental return because the Alamo sign was small compared to the others. Wasn't exactly clear on where to stop at first.
Jun 9 2016
Pros: Easy drop off
Jun 4 2016
Cons: Great price. Great car
May 5 2016
Pros: New vehicle
Cons: It cut out a number of times on the drive up t Lake Tahoe
Apr 25 2016
Pros: Drop off was quick and easy!
Cons: All was well.
Apr 3 2016
Car was great.... But...
Cons: Why do car rental companies continue to insist on trying to fleece us with insurance coverage we don't need? Why can't these companies be more above board and reputable?
Mar 24 2016
Pros: Pedro, the associate who helped us was very courteous and professional, a slight variance occurred, he took care of the situation with ease and grace.
Mar 6 2016
Pros: Good overall value for the money. I breeezed through the rental counter in record time.
Cons: Car had obviously been hastily cleaned as we found trash left by the previous occupant. Automatic one star deduction overall for not having the ability to guarantee an all-wheel drive vehicle at reservation time. We were fortunate to have had Spring conditions in South Tahoe.
Feb 14 2016
Very easy, good experience
Pros: Easy pick up, nice vehicle, never any issues, easy drop off, good price
Cons: Nothing to report
Jan 20 2016
Pros: Ease of process. Also, we were upgraded and really liked the car.
Jan 18 2016
Need to pay attention to the needs of winter drive
Pros: Everything except ...
Cons: I told the representative at the rental counter that I was going skiing at a particular ski area which would require driving across a mountain pass. I believe he said , "Have fun!" As I was driving up the mountain pass there were signs indicating whether chains would be required. I live near mountain passes and drive an all wheel drive SUV with mountain rated tires which in my state is considered the equivalent of chains when chains are required. I rented a similar SUV and didn't think about the possibility of chains being required. As I was driving it occurred to me that I didn't know (1) if chains were required, would I need to put chains on the rental car or not, (2) what was considered the equivalent in the 2 states on either side of the pass, (3) did my car have 4wheel or all wheel drive, (4) were the tires mountain rated, (5) were there chains in a secret compartment or would I need to buy chains for this rental car. These issues should have been addressed by the representative before I left the counter as he had been told my intended destination.
Jan 5 2016
Pros: Super fast check in and friendly service! upgraded us to 4 wheel drive and we loved it! returning car was simple and fast also!
Dec 29 2015
Excellent Customer Service
Pros: Our flight was over an hour late arriving after the scheduled closing of the rental counter. Alamo customer service reps stayed late to assist their customers! Nice going, I'd definitely come back.
Dec 16 2015
Fast and easy
Pros: Rental went smoothly. No surprise charges. In and out in less than 5 minutes.
Dec 12 2015
Friendly staff. Great car.
Pros: Great car. Friendly staff. Many cars to choose from. Great price.
Nov 28 2015
Fast and Easy
Pros: From the line. To the car renting process. To the drop-off was a breeze.
Cons: I can't think of anything negative
Oct 31 2015
Pros: Received the vehicle I requested
Cons: Everything was good . . . no issues with the vehicle or the customer service
Oct 20 2015
Pros: From the beginning until the end, my first time with Alamo went splendidly. There was almost no waiting time from the moment I stepped up to the counter to the time I drove away in my car. I couldn't be more pleased. There were no hidden charges, everything was as stated on their website. I received a nice, clean new car and when I was ready to return it, the process was hassle-free. I went in expecting some hiccups, but there were none.
Oct 18 2015
Pros: Low one-way rate!