Reviews for Thrifty in Reno
- All reviews 100%
Jan 24 2017
Friendly helpful counter representative
Pros: I wound up coming late for the car pick up. Agent was helpful and friendly. He actually appeared interested in our trip to Disneyland fro the grandson/sons birthday.
Cons: Calling the 800 number in a panic about picking up the car late. Communicating the problem and understanding the answer was difficult
Nov 3 2016
Super easy drop-off
Pros: Really convenient drop off at the airport. Can't imagine it gets much easier.
Aug 3 2016
Smaller truck than asked for
Pros: Speed of pickup and drop off
Cons: We were transporting bikes and needed a large F-150 truck. Instead, they didn't have one available so we ended up with a small truck that barely fit everything. Our reservation was made 2 months in advance!!!
May 31 2016
Cons: This car drunk of cigarette smoke to the point where I had to open the windows to not feel sick. I thought I must have missed a selection box for smoking or non-smoking, so we didn't return the car and ask for another one at the time of pick up. However, at the time of drop off we spoke to Thrifty about it, since we learned that they have s no-smoking policy in their cars, and they gave us a free day of rental. The moral of the story is that if you are given a car that smells like cigarette smoke, go immediately back to the counter and ask for another car.