Best rates found by KAYAK users in the past 48 hours.
Pros
" and clean"(in 2376 reviews)
"The "(in 959 reviews)
", easy pick up."(in 959 reviews)
Cons
"Thrifty's was terrible."(in 203 reviews)
" inside."(in 69 reviews)
" is horrible."(in 203 reviews)
Reviews for Thrifty in Reno
Overall Rating7.1 GoodBased on 67 reviews
Cleanliness
8.0
Comfort
7.4
Overall
7.1
Pick-up/Drop-off
7.2
Value for money
7.1
Recent reviews
Traveler rating
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Find reviews that mention:
4.0
Pros:Better mileage than expectedCons:Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.Reviewed Dec 6 2020
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6.0
Pros:Everything with the exception of below.Cons:Only two counters open and had to wait 45 minutes just to get to a counter.Reviewed Dec 5 2020
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2.0
Cons:I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...Reviewed Sep 28 2020
review from
7.2
Pros:The staff was friendly and the car was fineCons:Allow a customer to cancel a reservation that is no longer neededReviewed Sep 21 2020
review from
2.0
Cons:I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.Reviewed Jul 16 2020
Pros:The staff and car and process was greatCons:I was charged twice. Once at booking and then when I picked up the carReviewed Mar 21 2020
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10.0
Pros:Very good return personReviewed Mar 12 2020
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4.0
Pros:I didn"t like itCons:it needs service improvementReviewed Feb 3 2020
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10.0
Cons:More American manufacturersReviewed Jan 26 2020
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2.0
Pros:NothingCons:Everything can be done better. COMPLETE SCAMReviewed Jan 3 2020
review from
5.6
Pros:Drop-off was easy and quick.Cons:Car warning light for low tire pressure came on within 10 minutes of leaving airport. No instruction on car features provided. Had to put air into tire several times.Reviewed Dec 23 2019