Reviews for Enterprise in Reno
- All reviews 100%
Mar 22 2017
15 Passenger Ford Transit Van
Pros: The Mill St. Enterprise in Reno, NV was awesome. Although off-site from the airport, the Mill St. branch went out of their way to pick me and my family up from the Reno airport. We had six (6) passengers, eleven (11) checked bags and twelve (12) carry-ons. We were headed to Lake Tahoe for a ski vacation and were really pressed for time. We had family photos scheduled and a surprise marriage proposal planned in the early evening. Enterprise understood our need to depart the airport quickly and to get in and out of the rental car office quickly. They picked us up in the van that we had rented and I only needed to sign paperwork at the branch office. With people and luggage already loaded, we were on our way within 15 minutes. Great experience from beginning to end!
Cons: The 15 passenger Ford Transit van had plenty of room for people. However, a 10 or 12 passenger van with fewer seats and more storage space for luggage would have been preferred for our trip from the Reno airport to Lake Tahoe. Luggage had to be move around and over seats in order to get people and luggage to fit. This was a slight inconvenience but given the size of my party and amount of luggage, there wasn't too many other others to consider at the price I was given. A 15 passenger van for less than $490 for the week.
Mar 18 2017
Pros: Service people at both reception and drop off were both professional and helpful - thanks again!
Mar 16 2017
Pros: Easy and accessible.
Cons: I called the location directly to ask about snow/winter tires and was assured by a woman that all the SUV's were equip as we were traveling through the mountains. When I arrived, I found that they were all season tire and chains were not provided. All seasons are not good for snow, ice and cold.
Mar 15 2017
Pros: Nice car, clean; helpful staff and no wait.
Cons: A little pushy on trying to sell extra insurance. Also they had no maps available.