Car rental in Downtown (Albany)
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Cheap car rentals in Downtown (Albany)
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Downtown (Albany) car rental reviews and directory
Hertz
6.2
Okay
108 reviewsCleanliness
6.5
Comfort
6.8
Pick-up/Drop-off
6.1
Value for money
6.3
2 locations in Downtown
Filters
Reviews
6.0 Okay
Nov 2020
Cons:
Location was closed and no one contacted me before. I had to take a $15 cab to another location to get the car with a promise of reimbursement that never materialized. A huge hassle.6.0 Okay
Sep 2020
Pros:
Newer vehicles, lots of extrasCons:
Car had obviously not been cleaned or sanitized since previous person rented it. Nothing vacuumed or wiped down, garbage still in it. These things are a must, especially in today’s environment. I had to clean and sanitize it when I got it home before I would let any of my family get in it, not very happy about that...2.0 Poor
Jul 2020
Pros:
You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.2.0 Poor
Apr 2020
Cons:
Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.5.2 Fair
Oct 2019
Pros:
Car was okCons:
Car not very clean inside and out. Pick up location not very convenient. Check in cumbersome with unexpected additional charges. Drop off very strange; it so happened car was dropped off two days earlier. Attendant said he would take care of necessary paperwork and I would receive the proper credit. I requested a receipt attendant was adamant that I did not needed he would take care of all the needs. This is the first time I dealt with rentals at Albany NY and with Hertz. Since I was pressed for time I moved on. Btw I still do not have correspondence from Hertz2.0 Poor
Aug 2019
Cons:
Initial staff was rude. Unable to obtain rental since we did not have the original credit card on us that was used at the time the rental was booked. Had my credit card for the same MasterCard on me but was unable to use this even though reservation was for 9/9 and my card was charged 7/25.Enterprise Rent-A-Car
9.0
Wonderful
30 reviewsCleanliness
9.0
Comfort
8.9
Pick-up/Drop-off
9.1
Value for money
8.6
5 locations in Downtown
Filters
Reviews
2.0 Poor
Nov 2020
Pros:
They did not have the type of car I reserved. Therefore I did not rent with them. They wanted me to wait another day to get more car options. They only had an Escalade available and told me if I wantes it I would have to use a major credit card with a $1000 deposit and on top of that charge me more for it per day than what I signed up for.Cons:
It would have been nice to have other options like the one i reserved or at least give me the same price for the Escalade they had available.7.6 Good
Sep 2019
Pros:
Returned on a Sunday: drop-off directions were confusing.Cons:
Clearer drop-off instructions.8.4 Very good
Aug 2019
Pros:
Staff very friendlyCons:
Car rattled and brakes vibrated, seat not comfortable for 5’ driver.8.4 Very good
Aug 2017
Pros:
The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!7.2 Good
Mar 2017
Pros:
The car worked well. The staff were nice and made pick up and drop off easy.Cons:
There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'10.0 Wonderful
Jan 2017
Pros:
Received a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'Cons:
N/ABudget
7.3
Good
58 reviewsCleanliness
7.5
Comfort
7.9
Pick-up/Drop-off
7.3
Value for money
7.5
One location in Downtown
Filters
Reviews
2.0 Poor
Oct 2023
4.0 Mediocre
Mar 2021
Cons:
I know there is shortage at current time, but car had close to 40,000 miles and noticeable damage on exterior4.0 Mediocre
Jan 2021
Cons:
Car was rented to me with very low tire pressure. Was travelling on the highway stop at 2 gas stations to fix tires air machines with broken and each one had to complete my trip with low tire pressure using way too much gas6.0 Okay
Oct 2020
Pros:
carCons:
staff were gone when I arrived2.8 Poor
Jul 2020
Pros:
The staff was helpful but pretty impossible to find at the Albany location.Cons:
The car was not what I signed up for - I had requested a smaller car and it was a huge jeep. The previous driver smoked cigarettes and the car reaked. I didn't get the sense that it was ever cleaned and it made me feel really uneasy.10.0 Wonderful
Apr 2020
Pros:
Staff at both ends did an excellent job!Cons:
It went totally smooth, I can't offer any improvements because it was seamless.Avis
6.1
Okay
18 reviewsCleanliness
6.6
Comfort
6.6
Pick-up/Drop-off
6.2
Value for money
5.8
One location in Downtown
Filters
Reviews
2.0 Poor
Jan 2021
Cons:
They did not honor the price that I reserved it for. I had to pay more4.4 Mediocre
May 2020
Pros:
PriceCons:
No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK9.6 Wonderful
Oct 2019
Pros:
staff fine at both locations I appreciate that they do not try to push me to take insuranceCons:
car is far from office at pickup site and I had trouble finding the Albany office2.0 Poor
Jul 2019
Cons:
There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!5.6 Fair
Aug 2018
Cons:
There was only one person staffing the rental office. Had to wait a while to pick up the car.2.0 Poor
Sep 2022
AutoEurope
No score available yet
One location in Downtown
Car rental locations in or near Downtown (Albany)
When to book a rental car in Downtown, Albany
Top tips for renting a car in Downtown, Albany
- If you’re looking to save money and don’t mind renting a car in another neighborhood in Albany, look for deals in Arbor Hill, where daily prices are around $79/day.
FAQs about renting a car in Downtown (Albany)
Are car rentals cheaper in other Albany neighborhoods?
Yes. Based on our information, HERTZ in Arbor Hill is the cheapest car rental location in Albany. It is located at 737 Albany Shaker Rd..
What is the best rental car company in Downtown?
Based on ratings and reviews from real users on KAYAK, the best car rental company in Downtown is HERTZ (6.3, 4 reviews).
How can I find car rentals near me in Downtown?
Take a look at our extensive car rental location map to find the best rental cars near you.