Reviews for E-Z Rent-A-Car in Inglewood
- All reviews 100%
Feb 21 2017
EZ Car rental = anything but EZ
Pros: No problems with the vehicle itself
Cons: Ended up having to rent a car after mine broke down several hours from home. This was my first experience with EZ rental but decided to give them a chance due to their low prices. Rented the vehicle for 3 days and was told by the rep at the counter to just call if I needed to extend my rental. My car ended up taking longer than expected so I attempted to call the organization 5 separate times, on three different phones, over the course of a day and a half....the individual on the other end couldn't hear me each time after waiting on hold for 30 plus minutes each time and just hung up. Their website wouldn't allow me to extend the rental either so I had to make a 8.5 hour round trip to drop off the rental and swap for another company! Absolute nightmare. Additionally, I sent emails to both their customer service and main company email over a week ago and have yet to get any sort of reply. The attendants when I dropped it off seemed less than concerned and due to rushing and trying to explain the above situation to them I forgot to grab my garage door opener out of the rental. I returned 40 minutes later and they had already rented out the car and in the process of whatever cleaning they do did not notice a garage door opener sitting in the car... All in all I will gladly pay for a quality rental car service in the future.
Feb 18 2017
Cons: The shuttle was slow to pick us up ( we saw multiple shuttles of other companies pass) and then we finally got there and it took two hours to get our car. They kept lying and saying that our car was coming around the corner, but conveniently enough it did not come until finally part of our party hailed a taxi to go to Avis to get a different car.
Feb 7 2017
Cons: Drop off took way too long since the rental was in Phoenix and drop off in Los Angeles. Despite the fact that this was prearranged, they had to get a manager involved and the charge was wrong. I had to produce the contract to get the credit for the difference. To be fair the manager was polite and corrected the bill, but it took too long delaying our trip to the airport. Unlikely to use this company again
Feb 6 2017
Didn't work out
Cons: I waited over 20 min for the shuttle bus to pick me up at LAX. When it finally drove up to the rental car shuttle area, the bus didn't even stop. I hopped on the Thrifty bus and rented from them instead. Waste of time booking with EZ.