Reviews for Enterprise in Dallas
- All reviews 100%
Based on 79 reviews
Oct 24 2016
Pros: convenience and customer service
Oct 17 2016
Pros: Quick shuttle service and drop off.
Cons: They had a discrepancy on what car I was offered but received a premium car, which I really enjoyed.
Oct 17 2016
Quick weekend trip
Pros: Convenience, friendliness of the staff
Oct 14 2016
Pros: Very friendly and helpful. Wonderful staff.
Cons: Price was higher than what was quoted online.
Oct 11 2016
Pros: The airport service was wonderful. I avoided traffic and rented later ,timing was excellent for me t 24 hours
Cons: Not Applicable
Oct 4 2016
Pros: Overall it was a good vehicle, but I had the sense that it hadn't really been cleaned before I picked it up.
Oct 3 2016
Paid more than quote
Pros: NOTHING! The bad experience outweighed any good!
Cons: I will NEVER use Kayak or Enterprise again! I was charged $70 more than i was quoted by Kayak. The only explanation that Enterprise could give, i used a third party for the booking.
Sep 25 2016
Pros: I got a rental in Dallas since it was cheaper to fly to DFW and drive the 3 hours to my boyfriend instead of flying to him. I originally had a small economy car (Kia or similar) but once I got there Erica asked if I would mind a free upgrade. I ended up with a Jeep, and she also waived my gas fee since I had to get a suv. The jeep was great and Erica was great, drop off was easy! Great experience I'll definitely be using Enterprise again!
Sep 22 2016
Pros: The fast solution they offer me.
Sep 21 2016
Cons: If you don't have a major credit card then you can't rent a car. If you have a debit card you have to take 2 current bills under your name...Was floored by this. I thought that was a dumb restriction. When asked why they didn't mention it during the booking they said it's only in southern areas so they don't mention it.
Sep 19 2016
Pros: Great customer service! Absolutely no problem.
Sep 17 2016
Pros: fantastic enterprise agent at pick up--DFW, comfortable car with great gas mileage
Sep 14 2016
Pros: My experience with the staff was fantastic. I love the fact that the staff was extremely friendly and accommodating to the best of their abilities. Going the extra mile to assist us with the issue for which we encountered great service their rendered for my family and I. A staff afford me the used of his personal cellular phone.
Cons: I love the fact that all of the staff tried very hard to accommodate my family and I. We ended with Alamo which is the same company great service and different policy I respect all policy however when you have guest visiting from another country management should be empowered to except cash, if it is the only method of payment. The reservation that we had with Enterprise was not at the air port, when we arrived they were closed. we did not check our booking therefore we could only be accommodated for one night if we cancel are reservation. We had a long drive of two hours drive to Wichita Falls that night so we had to cancel just to get a car that night. which cost us in the end more than sixteen hundred dollars verses eight hundred and eleven dollars twenty four cents which was the cost of the reservation.
Sep 12 2016
Smooth and Fast
Pros: They had no line at the counter, and were pick and courteous getting me to the car. The car was clean and had great features. Overall great service.
Sep 6 2016
Pros: There was a long line when we first got there and out of no where 4-5 more employees came to get us through the line in 15 minutes. Also that same employee that we had at the desk brought us out to choose our car and check us out! They even gave us bottles of water to go!
Cons: Everything was great!
Aug 30 2016
Pros: Appointment set up was easy and pick up service was excellent. I was able to drop off the rental at my nearest Enterprise giving me additional flexibility. .
Aug 29 2016
Pros: The woman who checked us in was very helpful, warm, and knowledgable.
Aug 26 2016
Pros: I booked this rental at a different DFW location, didn't realize it until I got there. They honored that rate at the DFW / actual, location. The Manage gal was great!
Aug 22 2016
"Not Our Problem"
Pros: There was nothing to like. Kayak representatives failed to be helpful/resourceful in supporting me to resolve the issue of no rental available at Enterprise Rental, after the flight I booked on Kayak was delayed and therefore no car was available at the airport, when I arrived. The representatives had a "not our problem" response to my concerns regarding the debicle. I ended up spending triple the amount the rental to retrieve my sick mother and get her back to Dallas international to go back to Los Angeles. No Bueno Kayak.
Cons: Customer Service poor No Car Available when I arrived No networking between Kayak other Entity for Customer Satisfaction or troubleshooting issues.
Aug 15 2016
Cons: The representative's machine wasn't paired with the printer properly and when I asked him to email it he got snotty with me.
Aug 13 2016
Pros: The people at Enterprise were EXTREMELY nice, especially in Dallas. Very helpful and friendly. Gave me an upgrade just because I asked. Car was great and clean, low mileage.
Cons: Took long to get the car in Dallas, one way rental was expensive.
Aug 1 2016
They did not have any cars.
Pros: Making a reservation online was easy.
Cons: I am on the bus heading toward the rental place when I get a call that none of their locations had cars at the moment but a car would be available on Monday (this was a Wednesday). The next day on my trip to Austin they called to tell me that there was a car available. Nope I already moved on to Budget. Lesson learned: when making a reservation online, call the property to ensue they actually have vehicles.
Jul 29 2016
Left me stranded at terminal
Cons: Plane was delayed and they left me stranded at airport again.
Jun 21 2016
Pros: Good price, easy pick up and drop off
Jun 5 2016
Pros: Enterprise was so helpful. I reservation was actually for a different location, Dallas Love Airport. The DFW airport representative honored the reservation despite to difference in locations. Really simplified our travel. Thanks.
Apr 25 2016
Quick and easy!
Pros: All of the staff helped in their own small way, and made the whole process seemless!
Apr 18 2016
Pros: Everybody was very friendly and efficient.
Cons: The RAV-4 headroom was limited - I kept scraping my head.
Mar 24 2016
We had an issue with my travel and had to change-
Pros: Friendly staff
Cons: Long lines- didn't have another car to give me and so I had to rent with someone else. Not entirely their fault, but still a pain that they couldn't accommodate my change in travel. Ended up going with one of your competitors next door.
Jan 27 2016
defective windshield washer
Cons: we rented one way from Dallas to Washington DC ( all flight were cancelled due recent winter storm ) , they didn't put any windshield washer fluid , in fact they put lust little water in washer tank which caused to freeze fluid lines and forced us to expensive repair on side of road in brutally cold temp because we had almost zero visibility . we initially made our reservation for an all wheel drive small SUV for our purpose ( winter storm in TN & VA ) , when we got to pick up the vehicle , they said they have none . so we end up with regular sedan front wheel drive .
Jan 26 2016
Switched the airport on me...
Cons: I specifically put in DFW as my airport and somewhere along the line it was changed to Love. My original deal was canceled, ended up not being able to get a car, and so far there hasn't been a refund.
Jan 20 2016
Cons: The price, too expensive.
Dec 4 2015
Friendly, quick service
Pros: All of the personnel dealt with were friendly and efficient. The site did not have the car I reserved, and cheerfully upgraded me to a better model. I'll be back.
Dec 2 2015
Kayak a big mistake.
Pros: I rented my car for Dallas/Fort Worth Airport. Took my confirmation with me, only to find that Kayak booked it for Love field and my rental was going to cost double. will never book with Kayak again. I spoke to a manager at Enterprise and he reduced the charge, but it still cost me $50 more than it was offered for from Kayak. Manager says Kayak does this all the time. Kayak is off my list for good.
Dec 1 2015
Be careful! DFW doesn't always mean what you think
Pros: The people at the DFW Enteptrise counter were so nice and saved my tail, honored my other booking, and I ended up in a new Nissan SUV to boot
Cons: When you search DFW on Kayak the results aren't just for DFW but for all of Dallas. So if you sort by lowest price you're almost guaranteed that those rentals won't actually be at DFW because of the high airport taxes, also I searched for pickup in terminal and DFW doesn't have that. I learned the hard way when I arrived at DFW and found out my rental was 30 minutes away at Love Field. Thankfully the friendly folks at DFW saved my tail or otherwise my family, including 2 exhausted toddlers, would have been stranded. Check the address of your rental pickup before you reserve!
Oct 20 2015
Cons: The bus never came. After calling twice and waiting 30 minutes, I got on the Hertz bus and rented from Hertz.