Book Enterprise car rentals in Toronto

Cons: Brought back a day early and no refund

Cons: It would have been nice if we did not have to request the drop-off ahead of time and it was just offered as we forgot to do so as we were on the road. I feel like there should be someone dedicated to this service as every staff was busy with the customers at the office and we could not wait for the drop-off to become available.

Cons: Lot is pretty tight.

Cons: The inability to drop of car at any other location

Cons: The only improvement might be another person on shift on Friday afternoon. This is a very busy location, and there is only so much one person can do, no matter how efficient they are.

Cons: The return fee was 1/2 of the price of our car. There has to be a different way for people to use one way vehicles for travelling without the large fee. It almost makes it not an option for travel.

Cons: You can't pay with debit. Was an emergency to rent a car, and couldn't pay for using debit.

Cons: See above

Cons: Unfortunately enterprise failed to clean the vehicle prior to pick up. There was an awful smell in the car, which we later discovered to be a baby's bottle full of milk, which had gone bad. Unfortunately the car absolutely stunk for the entire rental period - not too happy.

Cons: I especially ordered the full size sedan but Kayak send in SUV reservation to enterprise. Which I'm not allow to lease given my age. There is no full size left and I was paid higher price and stuck with a dirty lightweight not roadside safe compact SUV for a day. I couldn't even fit in my family and couldnt get it onto hwy. $100 wasted.

Cons: Terrible customer service support, had to cancel my rental because i found another company that is able to provide my specific request

Cons: The charged my credit card over $100 more than what I was quoted via kayak

Cons: I arrived at the counter and the gentleman said I didn't have a reservation. I was late for my reservation and I should have called, but I couldn't. However, they made NO attempt to call me and just gave my car away. It took me 1.5 hrs to get there only to find out that I had to travel over 2 hours back due to rush hour traffic. I am absolutely furious and the customer service wasn't helpful either, because they are based in the States. The woman asked if I wanted to file a complaint. I told her I would like a car and her response was to contact a manager at the closest branch to explain the situation. Not helpful. I would not recommend them or give them a star.

Cons: Nothing

Cons: The car came with a 1/4 tank of gas, which is inconvenient as not only do I have to fill up the tank before travelling but also have to calculate when to fill up on the return so the car will have the same 1/4 tank when I return. Is it too much trouble to just fill up the tank before the next renter? Or is it a strategy to get free fuel from the renters? Could it be the last renter prepaid for a full tank, and they just didn't fill it up?

Cons: They did not accept to drop the car in different branch

Cons: The location was difficult to find because there's no signage on the main road. Also, its hard to walk to the location as there are no sidewalks. It's not in a pedestrian friendly location.

Cons: I was called on the day of pick up that since there was a glitch in the system, my booking was not confirmed. Even after sending the confirmed email i recieved, they didn't help

Cons: I was able to find a much better deal within seconds : ( and it was a much better deal nearly half the costs.

Cons: I booked a standard class rental but they only had a Jetta with winter tires. To have that car they were charging extra to have winter tires. Not good selection of vehicles to pick from.

Cons: Although the car I requested and booked online was not available at the rental office and the one I was given did not have its own Navigator/map option but I managed with my personal phone's Google map application.Yes,car charger was also not functional unfortunately.

Cons: Came to rent a car, they asked me for 2 pieces of IDs. Which would not be a problem if I was told before.

Cons: It was very dirty and smelled like a bathroom. It made all of us very nauseous.

Cons: I had to get a car from another company. Waste of my time making this reservation and the price was too good to be true - there was literally no car to rent!

Cons: The inability (or unwillingness) to keep my original reservation and simply drop the vehicle off at the airport. Or send a shuttle! The extra $120 fee for picking up at the airport! The unreasonably high charge to rent a booster seat per day. (you do realize you can purchase them for $29, right?)

Cons: Nothing

Cons: Only downside was they did not have the small Kia car I reserved, but as previously mentioned, was well taken crar of.

Cons: Location is in a bit of a maze

Cons: I went to rent the car and they did not allow me to do it because my card's magnetic band wasn't working. I offer them the option to take a photocopy, to keep my ID for the time of the rental or to use the chip for holding the rental deposit, but they wouldn't accept and neither offered a solution. Poor customer service.

Cons: Got the SUV with almost no gas on the tank. Was told about it though and told that I could return it empty. But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".

Cons: When I started the reservation, I chose the Toronto Airport as my pickup location. The actual location was no where near the airport and it took me an extra $50 and 2 hours of wasted time to get the car.

Cons: There is not much to complain about. Everything is as I would have expected to be and the cars are literally parked outside the back door so there pretty much doing the rental car business thing right.

Cons: I rented a car for noon. Not once was i warned that the place closes at noon. I rely on public transit to travel around toronto. Unfortunately it failed me that day and i showed up 10 minutes late for my reservation. They had already closed and refused to rent me the car. I don't know why i was allowed to rent a vehicle right at close in the first place. It seems a gaurantee that staff will have to stay late completing the paperwork. Also i don't understand why it is better for the organization to close up and refuse to rent out the car, leaving it on the lot all weekend, than it is to stay op3n another 10 minutes and make 200$. I called 10 minutes before my reservation to warn of my lateness and was informed that they'd be closed in 15 minutes and if i didn't arrive before then, i received no vehicle. I received no vehicle. You would assume that the last timeslot to book a car would be 30 minutes before close to allow any paperwork to be completed and processed and to ensure more stragglers, whom had life get in the way, can rent the cars that they booked.

Cons: Kayak gave me the closest rental to airport that was 35 minutes from airport and Not at the terminal ... So had to wait to find anothe car at another provider. Kyak needs to clarify when rentals are not at airport location.

Cons: Customer service was extremely poor at the Dundas location a rep named Olivia kept on putting me on hold or hanging up so I had to drive there in person n when I showed up she couldn't honor the rate I was promised. Very disappointing and very unprofessional I will never rent from Enterprise again

Cons: Slow

Cons: Would've liked if there was more clarify around rental insurance rates offered by Kayak versus insurance rates offered by Enterprise as well as what happens when a renter elects one over the other. Also, information on how a customer can make an informed selection of one over the other before one picked up the car would've been helpful. Inconsequential for me in the end, but not for the couple in front of me.

Cons: I have a reservation but was late getting there because of flight delay. when we got there, they gave our reservation to someone else. we had to drive to another location to get a rental which was totally out of the way. I asked to be dropped of at the airport the day I had to return the rental and was told No, I had to drive to airport drop off and pay an additional $75.00

Cons: They only give a little gas in the car. Which necessitates immediately filling it up. And when you return you have to guess to not give too much back

Cons: Car shuddered and we were told this was NORMAL. Enterprise shoukd not be renting cars with clear mechanical issues.

Cons: Amazing customer service No hidden fees surprises Nice cars

Cons: The car didn't have cruise control.

Cons: ONtario residents have 200Km/day capped

Cons: tire was a bit soft and indicator came on part way through rental.

Cons: The car wasn't full of gas, it only had a half tank. The price wasn't the same that was quoted on the Kayak website.

Cons: Drop off location on sunday are working short hours

Cons: I had to take a taxi away from the airport to get the car which I had not been informed about until I walked up to the desk at the airport. Why would one rent a car upon arrival anywhere that you can't get to? By the time I got the car I was smack in the middle of rush hour in Toronto. Not fun.

Cons: When I booked I thought that I had selected Toronto Pearson Airport but had in fact booked Toronto Island Airport instead I learned this when I showed up at pearson to get my rental

Cons: They didn't give me car, which I booked online. If they don't have any particular car, they should not post it on their website. I have to cancel my trip.

Cons: the location is far away

Cons: Stellar customer service!! Monda

Cons: The location where the car resides is almost two hours by TTC plus a 15 min. walk from downtown Toronto, but I realize this was an almost last minute rental so options were limited.

Cons: It was hard to find the Enterprise location since there is no visible sign on the outside of the building.

Cons: Moved my reservation to the airport. I spent $90 on ubers getting to and from the airport. Rejected my US Visa Debit card when I got there (hertz had no problem with it) Couldn't spare the time to problem solve with me. It's doubtful I will use Kayak again.