Reviews for Enterprise in Toronto
- All reviews 100%
8.8/10 Excellent
Based on 208 reviews
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8.6
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8.7
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8.4
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8.3
Recent reviews
Most recent
10.0 Excellent
Economy
Sep 27 2016
Enterprise is good
Pros: Vince from the service desk was cool. Thanks for the ride to the subway from that other guy.
9.6 Excellent
Full-size
Sep 26 2016
Pros: The status of car, comfortable and hd all the latest facilities.
Cons: Slow
7.6 Good
Economy
Sep 22 2016
Straightforward
Pros: Staff were friendly and professional. Renting was hassle-free, fast and straightforward.
Cons: Would've liked if there was more clarify around rental insurance rates offered by Kayak versus insurance rates offered by Enterprise as well as what happens when a renter elects one over the other. Also, information on how a customer can make an informed selection of one over the other before one picked up the car would've been helpful. Inconsequential for me in the end, but not for the couple in front of me.
10.0 Excellent
Economy
Sep 21 2016
Great rental!
Pros: Jeremy (mr.bow tie) was fantastic! Great service. Great car...but he made the experience fantastic. All service employees should be this good!
10.0 Excellent
Economy
Sep 17 2016
Pros: Free upgrade
9.6 Excellent
Full-size
Sep 13 2016
Pros: Staff was personable and helpful
3.2 Mediocre
Economy
Sep 12 2016
Cons: I have a reservation but was late getting there because of flight delay.
when we got there, they gave our reservation to someone else. we had to drive to another location to get a rental which was totally out of the way.
I asked to be dropped of at the airport the day I had to return the rental and was told No, I had to drive to airport drop off and pay an additional $75.00
5.2 Okay
Full-size
Sep 12 2016
No gas.
Cons: They only give a little gas in the car. Which necessitates immediately filling it up. And when you return you have to guess to not give too much back
10.0 Excellent
Intermediate
Sep 11 2016
Enterprise is the best!
Pros: Customer service is fantastic! don`t want to deal with any other car rental company anymore. They`ll get my business.
10.0 Excellent
Intermediate
Sep 11 2016
5 stars!
Pros: Great service. Beautiful car. Thanks Enterprise
6.4 Good
Intermediate
Sep 11 2016
Car gave trouble
Pros: The car we rented had issues with shuddering when we accelerated. When we went to another enterprise to complain and say we wanted a new car we were told that was NORMAL for the car.....although they were willing to switch the car and we were offered a new sedan by the next day I don't appreciate the blatant lie. Cars are not made to shudder and shake when you try to accelerate, no matter what your enterprise car rental representative tries to tell you.
Cons: Car shuddered and we were told this was NORMAL. Enterprise shoukd not be renting cars with clear mechanical issues.
10.0 Excellent
Economy
Sep 9 2016
Cons: Amazing customer service
No hidden fees surprises
Nice cars
10.0 Excellent
Compact
Sep 7 2016
Pros: Staff friendly and helpful!
Ahmed is good listener!
8.8 Excellent
Economy
Sep 7 2016
Pros: Very busy weekend, staff was still helpful and friendly. Got me in and out faster than I expected
Cons: The car didn't have cruise control.
5.6 Okay
Full-size
Sep 6 2016
Pros: insurance was a suprise
Cons: ONtario residents have 200Km/day capped
10.0 Excellent
Standard
Sep 6 2016
Pros: good vehicle, very good price. Was clean and full of fuel.
Cons: tire was a bit soft and indicator came on part way through rental.
10.0 Excellent
Economy
Sep 3 2016
Finch and duffern
Pros: Paperwork was done quickly. I didn't get out relatively quick.
5.6 Okay
Intermediate
Sep 2 2016
Cons: The car wasn't full of gas, it only had a half tank. The price wasn't the same that was quoted on the Kayak website.
10.0 Excellent
Economy
Sep 2 2016
Pros: Had a long day and allowed me with no charge to drop it at another location.The staff was very understanding
10.0 Excellent
Full-size
Sep 2 2016
best car rental service
Pros: Enterprise provided me best and clean car with satellite Navigation and their service is impressive
Cons: Drop off location on sunday are working short hours
4.0 Mediocre
Economy
Sep 1 2016
Cons: I had to take a taxi away from the airport to get the car which I had not been informed about until I walked up to the desk at the airport. Why would one rent a car upon arrival anywhere that you can't get to? By the time I got the car I was smack in the middle of rush hour in Toronto. Not fun.
2.0 Poor
Full-size
Aug 31 2016
WRONG AIRPORT???!!!
Cons: When I booked I thought that I had selected Toronto Pearson Airport but had in fact booked Toronto Island Airport instead
I learned this when I showed up at pearson to get my rental
2.0 Poor
Intermediate
Aug 31 2016
Cons: They didn't give me car, which I booked online. If they don't have any particular car, they should not post it on their website. I have to cancel my trip.
10.0 Excellent
Standard
Aug 30 2016
Pros: the car
Cons: the location is far away
10.0 Excellent
Economy
Aug 30 2016
Cons: Stellar customer service!!
Monda
9.6 Excellent
Intermediate
Aug 29 2016
Great deal in the middle of nowhere
Pros: The car was great, clean and comfortable. Staff were very nice. The price was unbeatable.
Cons: The location where the car resides is almost two hours by TTC plus a 15 min. walk from downtown Toronto, but I realize this was an almost last minute rental so options were limited.
10.0 Excellent
Economy
Aug 29 2016
Excellent
Pros: Excellence Service
10.0 Excellent
Economy
Aug 27 2016
Pros: Great customer service.
10.0 Excellent
Economy
Aug 24 2016
Pros: Customer service and they gave me a free ride to the neaest subway station
And all of their customer service reps are nice people.
10.0 Excellent
Economy
Aug 23 2016
Pros: Great price and amazing customer service
9.2 Excellent
Intermediate
Aug 22 2016
Enterprise parview review
Pros: I Like the car I was given, new car, very clean, personel very friendly and professional.
Cons: It was hard to find the Enterprise location since there is no visible sign on the outside of the building.
8.0 Good
Intermediate
Aug 22 2016
Friendly and Helpful
Pros: I was served by Mark, a very friendly and helpful young gentleman. Good luck to him.
2.0 Poor
Economy
Aug 22 2016
Awful People, Awful Service
Pros: Nothing
Cons: Moved my reservation to the airport. I spent $90 on ubers getting to and from the airport.
Rejected my US Visa Debit card when I got there (hertz had no problem with it)
Couldn't spare the time to problem solve with me.
It's doubtful I will use Kayak again.
10.0 Excellent
Standard
Aug 22 2016
Great service!
Pros: Amazing customer service, great experience. Will definitely come back and highly recommend renting from this location.
10.0 Excellent
Economy
Aug 20 2016
Pros: Service
8.0 Good
Intermediate
Aug 19 2016
Pros: I picked up the car earlier than my booking time. I went in they were very accommodating, the whole renting process was very smooth and completed in a timely fashion
6.8 Good
Economy
Aug 19 2016
Mixed Feelings
Pros: The car in general
Cons: The seats were badly stained and the bill was 10 CAD $ more than was suggested when I made the reservation. The daily fee was more than indicated.
5.6 Okay
Economy
Aug 18 2016
Pros: Staff we're very polite but services, extra charges and availability of cars weren't what I expected from enterprise
Cons: Getting charged for drop off different location which was 10 minutes away! And price of a basic car!
9.2 Excellent
Economy
Aug 16 2016
Enterprise car experience
Pros: I got an upgrade without an extra charge
Cons: The website didn't ask for a pickup option therefore I had to travel a rather long distance to pickup the car.Alao, there was no option of dropping the car at a convenient place.
10.0 Excellent
Minivan
Aug 16 2016
Pros: The service at the Enterprise office was great - picking up and dropping off.
10.0 Excellent
Economy
Aug 16 2016
Pros: Great service. Prompt pickup, friendly staff.
Cons: Pressured me a bit to get roadside assistance, which I didn't want.
10.0 Excellent
Standard
Aug 15 2016
Pick up truck Chevrolet Silverado
Pros: The truck was new only 68km on it. It was a great weekend rental, price and all, would definitely do it again.
10.0 Excellent
Economy
Aug 13 2016
Efficient
Pros: Quick , respectful, customer friendly.
6.0 Okay
Economy
Aug 10 2016
Involving a third party is a nightmare
Pros: Car clean, staff efficient for the pickup
Cons: Change of pickup location during the online booking
No attention from enterprise team to the insurance booked online, the result being paying two insurances and doubling the rental cost
No assistance at the return of the car
Team not capable of finding a watch that has been lost in the car
9.6 Excellent
Economy
Aug 9 2016
Pros: Easy to book and then the company were very accommodating letting us pick the car up early. They were courteous and obliging in handling the paper work and giving us the car.
Cons: Firstly they said about the insurance, and then when I questioned it they offered me a lower rate without some of the benefits which suited me fine. I think they should give you all the options first and then you can make an informed choice.
10.0 Excellent
Standard
Aug 9 2016
AMAZING
Pros: I LOVE KAYAK
Cons: Nothing.
9.6 Excellent
Economy
Aug 8 2016
Pros: Pick-up process was very quick, professional and a relief after a frustrating and stressful experience with another agency earlier that day.
Price not much different from a low-budget agency yet service and quality
Cons: the moto of Enterpise is "WE PICK YOU UP" however for this location there is no shuttle service to/from the airport. We had to pay $40 for two taxi trips of 4 minutes each.
8.4 Excellent
Economy
Aug 8 2016
Great experience just a few things about the car
Pros: Loved the convenience of check in and drop of, service was friendly & professional :)
Cons: There were just a few things not working in the car which maybe the rental agency should have checked on beforehand: passenger side overhead light wasn't working, a software glitch with the odometer made it flash constantly. Otherwise it was good.
10.0 Excellent
Intermediate
Aug 6 2016
Great service
Pros: We loved our upgrade. We locked the keys in car and had prompt service on our last day.( 78 $ charge) No hidden charges however we purchased insurance through kayak and need to follow up to see if we can be reimbursed.
6.0 Okay
Compact
Aug 5 2016
Intermediate vehicle I rented
Pros: unlimited mileage and the car was good on gas
Cons: The car door was damaged but they put some kind of electrical tape over the area. wasn't impressed with that as I have never, ever been put into a car that needed a better repair.
10.0 Excellent
Economy
Aug 4 2016
Great location, great staff
Pros: The staff was interested in us and committed to making certain we were pleased with the service.
10.0 Excellent
Compact
Aug 3 2016
Great rental, no surprises
Pros: The staff were friendly, the car was reliable, and I was charged exactly what Kayak quoted.
8.8 Excellent
Intermediate
Aug 2 2016
Associates
Pros: Pick up fast and easy. The associates were very friendly and helpful
Cons: The car smelled like smoke. It was a bit dirty on the inside as well.
10.0 Excellent
Economy
Aug 1 2016
Pros: The service was great and the car got me from point a to point b. Even tho it was a small car lol
Cons: Didn't like the fact that I had to rent so far from the airport to get the best deal.
10.0 Excellent
Compact
Aug 1 2016
Pros: Everything was pretty smooth for me. Car worked good, no hidden charges or anything. I would use it again.
9.6 Excellent
Full-size
Jul 29 2016
Efficient and convenient
Pros: Pick up/drop off location is Fairview Mall. Well served by public transport including subway. Staff efficient. Significantly cheaper than airport locations. Car was relatively new (2016 model)
Cons: Staff pushed insurance too much.
10.0 Excellent
Compact
Jul 19 2016
Pros: Great staff, friendly and helpful. When I arrived the vehicle was ready and in beautiful condition. Five minutes after arriving to the store I had picked up the car and was on the road. Young vehicle with great fuel millage. We put a lot of miles on the car and didn't have any problems. No hidden fee's and the staff didn't push insurance or upgrades. Excellent employee's, thank-you!
9.6 Excellent
Economy
Jul 19 2016
Pros: Service at location was great. Car was lovely.
10.0 Excellent
Intermediate
Jul 19 2016
Very happy
Pros: The employees were so kind and polite.
Cons: Nothing
10.0 Excellent
Intermediate
Jul 19 2016
Cons: n/a
10.0 Excellent
Premium
Jul 17 2016
Enterprise is great
Pros: We ended up renting in New York from Enterprise and they were great. Toronto seemed efficient too but we had to cancel.....
9.6 Excellent
Economy
Jul 14 2016
Pros: Great service, assisted in drop off times. Great value!
10.0 Excellent
Full-size
Jul 12 2016
Awsome
Pros: Great customer service good price
10.0 Excellent
Full-size
Jul 12 2016
Pros: Warm welcome, respect, timing, clean car in and out
Cons: Nothing accept not full in gas
5.6 Okay
Minivan
Jul 11 2016
Very dirty when picked up
Pros: The Sienna itself is a great minivan with great features, totally recommended for family road trips
Cons: Extremely dirty when picked up, it even had beer bottles inside from the previous renter, it was very dirty inside and outside, extremely disappointed with enterprise
10.0 Excellent
Economy
Jul 8 2016
Good and fast service
Pros: Location
10.0 Excellent
Minivan
Jul 8 2016
Pros: The vehicle was ready on time and clean and appeared well maintained. The dealer accommodated a last minute request for stow-and-go seats in the back of the mini-van without any problem. They also were fine with returning the vehicle a day early.
2.0 Poor
Intermediate
Jun 29 2016
Cons: I didn't like that they had my reservation but did not actually have the intermediate car i reserved on hand, they said sorry we had a busy day. I had to take a $50 cab ride to another location to pick up the size of car i requested. I complained on the enterprise Facebook page and was contacted by a manger and my cab ride was re-paid and i got 1 free rental day, but i took 3hrs that i hadn't planned for to get the car i reserved.
10.0 Excellent
Minivan
Jun 27 2016
Pros: Excellent vehicles, priced right. Excellent service personnel
9.6 Excellent
Economy
Jun 21 2016
Pros: Excellent service. Very friendly, yet professional.
10.0 Excellent
Economy
Jun 20 2016
Two thumbs up!
Pros: Excellent service. In and out fast. Upgraded for just a extra $2 per day on pick up.
8.0 Good
Economy
Jun 13 2016
Great Service!
Pros: - Great service
- Nice little car (which they recommended)
- Everyone was super nice
Cons: - The gas/km wasn't great. Less about enterprise and more about the car itself.
2.0 Poor
Compact
Jun 6 2016
Shitty service
Pros: I wasn't able to get a car so nothing about it was likeable
Cons: I didn't like how myself and 4 other groups of people were stranded without a car in north York after all separately calling and informing them we were running late. I understand the inconvenience however there was a bad traffic jam that prohibited everyone from arriving and the service rep at this location said that was fine. Closing at noon is ridiculous to begin with but a dozen people over for 5 minutes is ever crazier. I was not able to switch my reservation without doubling the cost and had to go with another rental company. I had already paid for the insurance so I wasted 50$ as the next rental company had insurance built into their fees. All in all I lost 5 hours of.my trip, a lot of money and some of my sanity. I will never book with enterprise again.
3.6 Mediocre
Economy
Jun 1 2016
Not honest
Pros: Their cars are clean
Cons: I reserved my car at a rate of $19.04 per day, when I went to pick it up, i was surprised that the price was actually $26 per day. I would not have got the car if It was not an emergency.
I would never rent a car from this company again, I also would not recommend this company to others unless you make sure the reserving price is the same as the pick up price.
10.0 Excellent
Compact
May 29 2016
Second rental
Pros: Staff were extremely helpful and friendly, they explained everything clearly, and I barely had to wait.
Cons: Nothing!
10.0 Excellent
Compact
May 28 2016
Pros: Friendly service.
Cons: Generally, I think rental places should be open 7 days a week.
10.0 Excellent
Minivan
May 8 2016
Pros: price
10.0 Excellent
Economy
Mar 31 2016
Pros: Convenient pick up, fast and friendly customer service. The car was nice, clean and efficient. Exactly what I needed for my trip.
6.8 Good
Full-size
Feb 6 2016
Good Overall
Pros: They were friendly and efficient. They didn't take too long like some other rental companies.
Cons: The car had an odour that wasn't pleasant while driving especially on the highway... They did not offer to drop off as I was walking away.
9.2 Excellent
Minivan
Dec 30 2015
Pros: good customer service
Cons: no snow scraper in vehicle
9.2 Excellent
Minivan
Dec 25 2015
Jim
Pros: Minivan was a new model.
Cons: There was a mix up for pick up. They should've confirm who they are picking up.
10.0 Excellent
SUV
Nov 18 2015
Pros: Pickup and drop service. Friendly staff
8.0 Good
Economy
Oct 28 2015
Pros: Price and friendly customer service
Cons: Car window from inside was not clear cleaned