Reviews for Payless in Houston
- All reviews 100%
Feb 20 2017
Cons: No rental agent at counter, never showed up, no sign, nothing. Was told by Budget agent that was right next to Payless that they were transferring reservations to Budget and someone would show up, but never did. We waited 20 minutes, then rented from Alamo and even after renting from Alamo, there was still no one at Payless. They left four of us who were waiting just sitting there with no direction on what was happening. Will never rent from them in the future, super-poor customer service or should I say non-existent customer service.
Feb 13 2017
Pros: Clean and least costly, workers friendly
Cons: Car had 25k plus miles
Feb 7 2017
Go Someplace Else
Pros: The price was cheap, but so was the service was cheap to. I guess you get what you pay for.
Cons: All the cars are filthy (there is no car wash onsite), the clerks have poor attitude. when you return the car there is no employees in the lot to check you in. You have to go into the office, wait in line and eventually the clerk will go outside and check your mileage. This was Houston, Tx during Super Bowl weekend and believe it they had NO additional staff on duty. From the time I got to the lot it took over 30 minutes before I could leave the lot to go to the airport.
Jan 31 2017
Pros: Quick service and cheap price.
Cons: The car reeked of cigarettes. Considering their paperwork said they pride themselves in a smoke-free fleet, it was especially nasty.