Reviews for Payless in Houston
- All reviews 100%
Aug 16 2016
Pros: I liked the price that I got this car for and the car was comfortable
Cons: The car smelled like smoke which was very annoying at first, the maintenance light came on while we had it and it was impossible to get a hold of an agent at the office where we got the car from, returning the car wasn't as easy as just dropping it off, I had to go in the airport to get my final bill which was not convenient and I accidentally left my glasses in the car and was not able to get them back and it was again almost impossible to get a hold of anyone. In summary, bad customer service.
Aug 7 2016
Pros: The car rental was fine. The price was excellent. The original car developed an engine noise that required me to switch it with another auto in Austin; in this trouble, Payless was excellent and the switch was carried with minimal fuss.
Cons: Nothing in particular.
Jul 27 2016
Cons: Had a reservation, Payless didn't have any cars. Didn't find out until I took shuttle all the way from Terminal to the Payless station. Huge waste of time and very frustrating. Terrible customer service.
Jul 22 2016
Pros: The entire staff was so friendly and helpful. I give them all super high ratings . Car was clean
Cons: Not being advised in the beginning that I would have to provide my own transportation from the airport to the check in office. Had to pay 18.00 taxi fare to get there.