Reviews for Budget in Houston
- All reviews 100%
Feb 25 2017
Cons: I got to the counter to rent the vehicle and there was one agent and 10 customers waiting and after 15-minute he had served only one customer so I left and went to Avis and was on the road within 10-inutes
Feb 5 2017
Waited for the car for over an hour, even with a r
Pros: The front-desk staff was super friendly. Our check-in process was fairly easy, and we were checked in within 5 minutes of arrival.
Cons: Once we checked in, we waited over an hour for our car to be ready. It was obvious that nobody had started prepping our car until we arrived, and then they determined it needed a "deep clean". Based on the condition we received the car post-deep-clean, I don't even want to consider the "before" state. When we got the car, the seats were still damp, and it reeked of cleaning supplies. Having rented cars multiple times for work, I was disappointed by how unprepared this location was for a reservation arrival.
Jan 30 2017
Will swindle you...BEWARE
Cons: I was told by the woman at the counter when I EXPLICITLY asked "what time must the car be returned" and she told "in before 4pm and you're good." Well this was a LIE, and when I called customer service they said I got charged for a second day at 12pm (I returned the car at 1:30). The customer service lady was extremely rude when I called and said "it's based on the rental agreement, not what the agent told you". So just beware they will lie to you about the return time to make more money, then tell you it's your fault!
Jan 10 2017
Pros: Quick pick-up at Hobby airport. Rapid-rez available, dropped off by bus driver in front of car in the lot. Great value.
Cons: Car had not been cleaned on the outside.