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Breakfast option in morning was minimal and expensive.
Very nice staff Clean Quiet convenient to many locations have to pay a lot for parking have to pay for wifi
service was good I hate to rate the overall experience based on this, but it sticks in my mind. When taking a shower i noticed there was an unpleasant oder coming from somewhere, I quickly realized it was coming from the shower curtain .. I quickly finished and got out of there .. i felt like the smell stuck with me for a few hours after ... yuk!
Dogs barking at night
Friendly staff, quiet rooms, clean, central valey took time
Good downtown location and the beds were super comfy. We had a nice room. This is probably one of the better values in Portland as there are not a lot of hotels in the city. of all the hotels I've stayed in this was one of them. No free wifi which is ridiculous considering the cost of a room.
They charge for internet, but if you go to Congress St Park, which is adjacent, they have free wi-fi.
Excellent Coustmer service and high quality room!
Lovely room and common areas. Interesting city. Paying for parking wasn't so great.
Very comfort and great view if you booked a higher floor room. I preferred the waterfront location, but Westin also stays in a very good location as many fine restaurants are in this area.
room is nice The hotel had a bulldozer moving snow from midnight to at least 2am. Absolutely no regard for hotel guests/
I wanted to catch the ferry to the islands, so it was a great location! Parking was very convenient. and downtown area and shopping was a few steps away. I came up a week earlier that my original reservation, and the staff was able to accomodate me. They were very friendly and professional. What was not to like!
Location is close to harbor yet far enough away to avoid all the noise from Commercial Street. Lots of good restaurants/bars within walking distance such as Fore Street, Duckfat, Street and Company, Vena's, Gritty's and more. Free breakfast. Parking isn't free - $15 per night.
Very comfortable bed and large rooms. Near a brewery that gave off odors that were not that pleasant.
Great amenities, great location, excellent staff.
Great value, wonderful room (spacious, modern) we will definitely stay here again the next time we're in Portland!
Big spacious clean room in an excellent location. Close to all the dining, drinking, shopping in Old Port. There was some construction going on on the floor, rooms being redone, the halls were dusty and smelled from this work, also the wireless connection was very iffy.
I loved the staff, they where friendly and very helpful in giving me directions around town and what cool things to check out. I was not expecting the hotel to have a shuttle service that took me wherever I wanted to go downtown, and the driver was super friendly. My room was incredible, well lit, well decorated with a bag of popcorn waiting for me. I all around enjoyed my stay. Breakfast was good. I paid extra for the "seaside" suite - this does not mean it is a view of the ocean. It means it's on the seaside but that your view will be of a fish manufacturing plant. I was a little disappointed that I spent an extra $30 to stare are a fishery.
There were no frills but my overnight stay was comfortable and refreshing. location right between Old Port and the Arts District was great. No snack machines, just soda machines
Location. Poor value. Super expensive for what you get. I was stuck in a smoking room because Kayak's system (or the booking one - whatever) doesn't make it obvious that the room is smoking. There shod be a huge notice that the room being booked is a smoking room. Weird smells throughout... Room "mostly" clean. Internet didn't work and when I reported it I was given a support number to call. Sitting on the phone for an hour (which didn't solve the problem) was a big waste of my time. I stayed at the Westin after this place and it was night and day. They obviously train there staff at the Westin because from checkin to cleaning people they were helpful, courteous, and friendly. Everything about the Holiday Inn lacked, the Westin excelled at . Stay there instead.
Best all around hotel stay in the area
Location is ok, on the edge of easy walking distance to the Old Port area. For the price would have expected bigger, nicer rooms. It was just "ok", not a great value for the price paid.
Good location. Spacious room. Great view. The window in our room needed replacing, could have been an even better view. Good TV, comfortable bed with choices of pillows. We didn't eat at restaurant in hotel since it did not get good reviews.
Great location. Downtown Portland is very nice Great staff Free coffee Bed/Pillows weren't the best, but did the job
Room was very clean and was ready early. The restaurant wasn't very good and their wait staff was horrible.
It was a big disappointment. The hotel was very dated, and the front desk staff was cold/unfriendly. This hotel should have cost below $100. Instead, we paid approx $375.
It was clean, quiet and had a great view of the bay. The staff was professional ,friendly and helpful. Loved the snacks at the front desk. Was not happy at how much the room price was for the weekend we were there. Looked like a great deal until I put in my date of arrival. We went after Columbus day to avoid the crowds and high prices. No crowds but hotel price was high.
Everything exceeded my expectations. It was great.
The decor was interesting. Staff was friendly. Room was clean. Conveniently located in the Old Port. A bit pricey.
Amazing staff - they really worked to make sure our stay was special! Can't think of a thing.
The hotel was gorgeous! The perfect mix of eclectic and high end. The staff was extremely friendly and very accommodating. The entire hotel was spotless and the rooms were beautiful. Amazing bathrooms and a bed like a cloud. I will recommend to any friends looking to stay in Portland!
Staff was attentive Clean and Comfortable Awesome location - near the action, but not in the action Easy to get in and out of from Highway Restaurant Looked Great - although we didn't have a chance to eat there. TV volume was terrible - even turned up half way was still quite
Very nice and new accommodation. Staff well trained and extremely friendly. Had one of the best hotel breakfast that I have ever experienced. Location is good.
Overzealous cleaning staff that threw away personal items...
A great hotel in a great downtown location. Paid a little bit extra for a higher floor room. Got a room overlooking their generators and parking garage.
The room Breakfast Parking fee
It was a nice place. Bathroom could have been a little more clean but the staff was excellent and location was great
Nice clean hotel Breakfast was not great.
Water front view rooms offer beautiful views of Portland's working waterfront. Night time noise can be disruptive to light sleepers
The area, the location, and the cleanliness were fantastic. The water pressure was interesting. Don't know if it's common between the hotels, but it was way too soft.
My husband and I stayed there for our first night away after having a newborn. Overall the hotel was clean and modern and comfortable. The location is very convenient for multiple choices for dinner and cocktails. Unfortunately we had a room facing Fore street right across the street from the bars. We visited on a weeknight and the noise was still pretty loud coming from the streets at 1 am. I was initially pretty frustrated after being woken up at 1 AM... But then I discovered that there is a fan in the room that can be turned on and it drowns out the noise from the streets. my only recommendation would be adding some sort of white noise option for the guests to drown out the noise from the bars
Great location, very easy to walk to shops, restaurants. Higly recommended! Room was clean and comfortable.
Didn't like the size of the pool, thought it was very small. even my 13 yr old didn't think it was appealing enough to use.
Nice location which, as the heart of the bar scene you should expect some night noise and even though the staff pointed this out at check in it wasn't the outside noise that was bad. We could hear everything that was happening inside the hotel. Toilets, conversations, doors etc. It would appear the hotel was built without any sound insulation. Very disappointed.
it was clean. the room THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.
This was our first trip with an infant so we weren't sure what to expect but the room was perfect for our needs and staff were uber-friendly. We could not believe what a great experience we had for the price. Parking is an additional charge but the valets are super responsive and you can get your car as many times as you need- it was worth it.
The general atmosphere of the hotel Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.
The hotel was very clean and the staff we had interaction with were nice and accommodating. Only complaint is with other guests, but that's not the hotel's fault.
Excellent customer service. Comfortable and well appointed rooms.
Very clean, new and modern.
All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional
Everyone at the hotel was so nice and went above and beyond to be helpful. The location is perfect right in the center of the city. There are so many great restaurants just around the corner. I also really enjoyed the spa at the hotel. The facilities are very relaxing and everyone that works there can help you figure out exactly what you need. We had a great stay and will definitely be coming back.
Great location. The spa was good. Our room was on the first floor and it sounded as though every toilet in the building was directly above us.
location would have enjoyed a fridge and coffee maker in room
Perfect location in downtown Portland - a very short walk to the wharf and local restaurants/pubs A bit pricy, but it's in line with other hotels in the area.
I loved the location and the hotel/room was very clean. There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.
The room service staff and valet were super friendly and extremely helpful. Other than that, it was a horrible experience...not a bit relaxing! I work in the hospitality industry, so I know what great service is. When I got there, the TV wasn't even plugged in...then I went out with some friends, came back to a dark room, and when I tried to turn on the lamps on the side tables, I found that neither of them were plugged in. It was as if the room hadn't been used in months! When I called the front desk to complain, the woman at the front desk blew it off like it was no big deal! I ordered room service at 8:30 in the morning (which was great) and then put the do not disturb sign on the door. Well evidently it was irrelevant...I had fallen back asleep after I ate my breakfast, then at 10:30 I got a call from housekeeping seeing if I was still there...she didn't even apologize for waking me up, but at 11 I got a knock on my door from housekeeping! Check out was at 12, and I felt very rushed! For the money I spent, it was a horrible experience! I will never go back, and I will spread the word about my awful experience.
Great location. Walking distance to the old port and lots of restaurants and bars. A great stay.
I am a female and was travelling alone to see my son. I got my room and from then on, felt comfortable, secure, close to conveniences and within walking distance to great shops, restaurants and more. I was also given the gift of a spa treatment while there, and that experience was heavenly! The dining room was decorated for Christmas and was absolutely lovely! I was also quite comfortable eating alone here, with a seat by a warming fire. I will be returning to Portland shortly, and would like my same room and experience. Loved it.
I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantage of any of the spa offerings, so I can't comment on those. It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a complaint, just an observation.
Friendly staff. Downtown.
Outstanding service from their front desk staff.
good location, efficient valet parking, comfortable rooms, stayed with teenage children in adjacent room which worked well.
Other than the fire alarm issue the stay was very comfortable. We were there for a medical reason. Went to bed early but a homeless person was able to get to the fire alarm and pull it. We had to evacuate & couldn't get back to sleep. That issue needs to be addressed so it doesn't happen again.
This hotel offered everything you would expect from the Hilton name. It was a little more expensive than other hotels in the area, but was not overpriced and worth that bit extra.
Absolutely wonderful staff from the valet parking to the front desk to the housekeeping staff. Professional yet friendly.
Room, staff, breskfast. Proximity to Standard Bakery Lication. Valet parking is good but expensive
I enjoyed the location and the friendness of staff. I also liked the room, since it was large, well decorated and with a nice view to the harbour.
The hotel is perfectly located, right in the old port near everything you could want. It was great to be able to valet the car (for one of the cheaper valet rates in the city) and just walk everywhere. The complementary breakfast each morning was good, nothing exceptional but enough to get us going. The staff were great and helpful with recommendations and making us comfortable. The room was comfortable and the bed was great-however I would suggest bringing your own pillow if you like a firmer pillow the pillows here are very, very soft-not a complaint but not my preference. Overall we enjoyed our stay. However, on our first night we left the room for dinner and when we arrived back at the room it smelt like pot. Not a faint smell but very strong and over powering and, frankly, incredibly off putting smell. I went to the front desk and the night desk man seemed aware of the issue and the solution was for someone to come up to my room with a bottle of febreeze. For a non-smoking floor/hotel I was underwhelmed by this fix. We only had this issue once but it was enough. Overall though i would stay here again simply due to the location and the ease of getting around.
Close to town Not best price I could have used my AAA and got better rate . No mini bar difficult using internet
They over booked and was not able to give me the room even though I booked and had a confirmation number.... I am extremely flustered and disappointed with the services.
Rooms were very pleasant and a good size. Breakfast was excellent. Location was excellent and the hotel was good value for money.
Value, clean room, friendly service, you can walk to downtown amenities, affordable parking, breakfast was good for hotel food. Strong propane smell in 2nd floor hallway during our entire stay. The mattress was on the soft side.
Generally speaking, everything was great. The room was modern and comfortable. Staff was friendly. When we were attempting to check in, the front desk was having an issue with a rather unpleasant and annoying group of young women who were giving them quite a hard time. I felt badly that they had to deal with this issue. However, at one point they had all three of the front desk people dealing with this issue and nobody assisting the queue of people who were waiting for assistance. It would have been nice if one of those people were prioritizing the guests who were waiting in line. We were tired from a long drive and did not appreciate having to wait 20 minutes just to get our room assignment and key. Also, the price was incredibly high, and it seemed crazy to me that the parking was not included in the room cost.
Clean, inviting place overall. Comfortable beds and pillows. Good size room and bathroom. Nice breakfast in the morning. Really nice and helpful staff. Felt very welcome. I liked the free apples too. I liked everything.
Quiet Over use of fabrreze in room, price, view, not a $200+ non refundable value. Forced to valet park in their lot.