Guest Reviews
Overall Rating
7.0
Good
Based on 579 reviews
Overall
6.8
Cleanliness
7.2
Comfort
7.3
Pickup/Dropoff
6.5
Value for money
7.0
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Hertz car rental prices in Tampa
| Economy | $21/day |
| Compact | $21/day |
| Intermediate | $22/day |
| Standard | $25/day |
| Full-size | $25/day |
| SUV | $26/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
great experience
friendly staff
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10.0
Great to have another local option
Pros: I'm really appreciative that my local town now has a Hertz rental office as I sometimes need one-way rentals from the major airports which are two hours away. The return was super quick and efficient. Having 24 hour service at the Tampa airport is helpful when the flight delays and arrival is in the middle of the night.
Cons: I used an online travel account to book the car so I was surprised that my contact info and details weren't already in my Hertz reservation at pickup. I don't know what caused that to fall through.
review from
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10.0
Quick and easy
Pros: Great car, clean, quick in and out of rental place, no long wait
review from
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2.0
Was closed at 12 noon. Did not pick us up
Pros: Nothing
Cons: They treated us like dirt at airport when we tried to figure out a solution. Ended up at Enterprise they treated us with respect and even gave us a better rate than the original Hertz. Never again will I use Hertz. They put us in a bad situation
review from
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2.0
Poor service
Pros: Agent tried to be helpful but she was clearly impeded by company policy
Cons: We rent from Hertz quite often because we are loyalty members in Tampa our rental was at their off site location. They would not transfer the reservations to the airport without an additional $327 charge for a 4 day rental. Very disappointing service I will review on Trip Advisor
review from
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10.0
Pros: Great car great price
review from
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8.4
Pros: Cost was very reasonable for a nice vehicle. Nissan Rogue.
Cons: Counter rep’s attitude. No shuttle to and from airport
review from
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8.0
A little stressful but probably worth the great rate.
Pros: Price/type of car. We were able to catch the shuttle to the Ramada Hotel where it was located thought they didn't tell us ahead of time. The taxi driver told us. I don't think he wanted to just take us 1 1/2 miles so the shuttle was a bonus both ways. Got the model we expected. Would probably do it again now we know the ropes.
Cons: Took a long time to get checked in and the car needed to be cleaned inside before it was brought around. Outside was not cleaned but looked the same when we brought it back. Florida can be dirty and sandy. We got lost trying to find the Ramada on the return as we were looking for West Shore Drive rather than N West Shore Drive. Hadn't gotten a full tank of gas and wound up returning the car with a lot more gas than they gave us. Had to stop and get air in a tire at one point which was a mild inconvenience.
review from
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2.0
They up the price when I rescheduled!
Cons: My flight into the pickup city, and thus the pickup time, was delayed by storms. When I called to tell them, the agent said they would have to initiate a new rental. The original price quote was $100 and some change for a location outside the airport. The agent said that location would probably close before I arrived, but I could pick the car up inside the airport. The new price quote...over $600!!! Needless to say, I declined! I checked with other on-site rental agency and found a comparable car for only $182 from Payless. I shall not be renting from Hertz in the furture...
review from
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10.0
Pros: Hertz customer service and the agent at the airport. Customer service corrected the problem and issued a credit to my credit car for the mistake by Carrental.com
Cons: Carrental.com after we accepted the offer booked us to Brandon, an off-site location from the airport, which was closed by the time we arrived. However, the agent at the airport was nice enough to help us and we booked a Hertz car at the airport.
review from
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10.0
Cons: The transmission on our Ford Focus was a bit clunky.
review from
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8.8
Hayes Chevy Rental
Pros: The car was great - and clean!
Cons: We rented car on online - we were supposed to pick it up before noon - which was ok cause our flight was on time - but then our flight was delayed and we arrived at the airport late which means we couldnt go pick up our rental - which would of been a huge inconvenience cause it wasnt at the airport. We went to the Hertz at the airport and begged for a car there, we did get one, $50 more, our price was not honored, burt we were glad to have a car. Pick up places shouldnt have a noon close time - seriously. Also when we dropped off car, they told us to leave keys in car, so we did, then the car locked shut. The girl who checked us out told us we would get chartged a late fee caus eof that - and was not pleasant at all - and not helpful either - customer skills lacking.
review from
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2.0
Cons: They had hidden extra charges. Not happy about the hidden fees
review from
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10.0
Great to have another local option
Pros: I'm really appreciative that my local town now has a Hertz rental office as I sometimes need one-way rentals from the major airports which are two hours away. The return was super quick and efficient. Having 24 hour service at the Tampa airport is helpful when the flight delays and arrival is in the middle of the night.
Cons: I used an online travel account to book the car so I was surprised that my contact info and details weren't already in my Hertz reservation at pickup. I don't know what caused that to fall through.
review from
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10.0
Quick and easy
Pros: Great car, clean, quick in and out of rental place, no long wait
review from
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10.0
Pros: Great car great price
review from
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10.0
Pros: Hertz customer service and the agent at the airport. Customer service corrected the problem and issued a credit to my credit car for the mistake by Carrental.com
Cons: Carrental.com after we accepted the offer booked us to Brandon, an off-site location from the airport, which was closed by the time we arrived. However, the agent at the airport was nice enough to help us and we booked a Hertz car at the airport.
review from
-
10.0
Cons: The transmission on our Ford Focus was a bit clunky.
review from
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8.8
Hayes Chevy Rental
Pros: The car was great - and clean!
Cons: We rented car on online - we were supposed to pick it up before noon - which was ok cause our flight was on time - but then our flight was delayed and we arrived at the airport late which means we couldnt go pick up our rental - which would of been a huge inconvenience cause it wasnt at the airport. We went to the Hertz at the airport and begged for a car there, we did get one, $50 more, our price was not honored, burt we were glad to have a car. Pick up places shouldnt have a noon close time - seriously. Also when we dropped off car, they told us to leave keys in car, so we did, then the car locked shut. The girl who checked us out told us we would get chartged a late fee caus eof that - and was not pleasant at all - and not helpful either - customer skills lacking.
review from
-
8.4
Pros: Cost was very reasonable for a nice vehicle. Nissan Rogue.
Cons: Counter rep’s attitude. No shuttle to and from airport
review from
-
8.0
A little stressful but probably worth the great rate.
Pros: Price/type of car. We were able to catch the shuttle to the Ramada Hotel where it was located thought they didn't tell us ahead of time. The taxi driver told us. I don't think he wanted to just take us 1 1/2 miles so the shuttle was a bonus both ways. Got the model we expected. Would probably do it again now we know the ropes.
Cons: Took a long time to get checked in and the car needed to be cleaned inside before it was brought around. Outside was not cleaned but looked the same when we brought it back. Florida can be dirty and sandy. We got lost trying to find the Ramada on the return as we were looking for West Shore Drive rather than N West Shore Drive. Hadn't gotten a full tank of gas and wound up returning the car with a lot more gas than they gave us. Had to stop and get air in a tire at one point which was a mild inconvenience.
review from
-
2.0
Was closed at 12 noon. Did not pick us up
Pros: Nothing
Cons: They treated us like dirt at airport when we tried to figure out a solution. Ended up at Enterprise they treated us with respect and even gave us a better rate than the original Hertz. Never again will I use Hertz. They put us in a bad situation
review from
-
2.0
Poor service
Pros: Agent tried to be helpful but she was clearly impeded by company policy
Cons: We rent from Hertz quite often because we are loyalty members in Tampa our rental was at their off site location. They would not transfer the reservations to the airport without an additional $327 charge for a 4 day rental. Very disappointing service I will review on Trip Advisor
review from
-
2.0
They up the price when I rescheduled!
Cons: My flight into the pickup city, and thus the pickup time, was delayed by storms. When I called to tell them, the agent said they would have to initiate a new rental. The original price quote was $100 and some change for a location outside the airport. The agent said that location would probably close before I arrived, but I could pick the car up inside the airport. The new price quote...over $600!!! Needless to say, I declined! I checked with other on-site rental agency and found a comparable car for only $182 from Payless. I shall not be renting from Hertz in the furture...
review from
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2.0
Cons: They had hidden extra charges. Not happy about the hidden fees
review from
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Where can I find Hertz car rentals in Tampa?
1102 A East Fowler Ave, Hertz car rentals
