Book Hertz car rentals in Tampa

Cons: I returned my car at the prescribed time, with a full tank as directed. However, their offices were closed (it was placed in a hotel) I followed their return policies, and dropped the car with the valet and went about my business. The next day I was charged an additional late fee, which has yet to be cleared, additionally, their billing services are not open on weekends, which is kind of ridiculous. When I checked out the car two days prior the representative working did not inform me that this was outside of normal business hours, and that I would be subjected to a late charge for returning at that time. (had I known, I would have elected to return it during their normal operating hours of 9am-12pm) Additionally, their method of billing for debit, putting a $200+the cost of the rental on an initial charge would normally be fine, but this morning I was additionally charged another 78(total cost of the rental)+15 dollars for the aforementioned late charge. I am waiting for tomorrow to discuss the charges during their billings business hours, but for now this is exceptionally frustrating.

Cons: Overbooking prevented me from getting the "type" car, let alone the model. It took over a half hour to find an available car

Cons: I had my car to be picked up an hr before my flight came in. I still had to wait 30 minutes.the girl outside just pointed to where the car was and didnt even look it over with me. The car was dirty when i picked it up and when i pulled out and was in the sun i noticed a crack in the winshield. Wasnt going to turn around cause i figured they knew. Well when returning i got into a fight with a return girl there(not the one actually inspecting my car) because she was so disrespectful and rude and basically called me a liar which i was not going to tolerate.The girl inspecting the car apologized because apparently she's always nasty to people. I bought every insurance they offered why wouldnt i admit a crack and make a story up? They really need to take the time to properly inspect cars with their customers when they leave, make sure the cars are clean!, And to show how the car features work. Safety and customer service are not a priority they just don't care. Im very disappointed. I could have tolerated everything else. Besides being accused of being a liar because of ther lack of care for their cars.

Cons: I went to Tampa for one day. I've traveled on one-day business trips thousands of times. It turned out that the car I reserved was not at the airport, the car was downtown. I know it's my fault but having done this thousands of times I also know that it was not clear enough where the pickup was and I assumed it was at the airport. Because the car rental was prepaid, I had to let the cost of it go into the garbage. Very dissatisfied experience. I almost never rent from Hertz and now I know why.

Cons: thought it was the airport rental location so not convenient had to uber over to the site

Cons: To be honest the gentleman when we arrived to pick up the car was not very pleasant. Everything else was fine. We had to stop at a Hertz the next day in Siesta Key to have an additional driver added and that gentleman was very pleasant.

Cons: I thought I was renting a car available at the airport. When I went to the Hertz counter they told me I needed to take a taxi to the other Hertz location (a $35 taxi ride). No other option was given. Another rental company at the airport told me I about other rental companies that have free shuttles to their site just off the airport. I lost completely the money I prepaid to rent from Hertz and instead rented a car from another company. Hertz was completely uncaring. They had my money already.

Cons: Kayak shows this as an option for a rental car from TPA Airport, there is no shuttle from the airport so it cost an additional amount to pay for transportation to and from.

Cons: WHEN WE ARRIVED AT TPA INTL AIRPORT WE WENT TO THE HERTZ RENTAL OFFICE AND FOUND OUT THAT THE CAR RENTAL WAS TO BE PICKED UP AT THE BRANDON, FL LOCATION. THE REP SAID THERE WOULD BE A $30 TO $40 DOLLAR TAXI RIDE OR SE COULD TAKE A SHUTTLE VAN WHNE AVAILABLE. HE SHOWED US THE LOCATION BUT SAID HE WOULD HONOR THE $160.11 RENTAL PLUS THE TPA AIRPORT TAXES WHICH CAME TO $205.00 HE SHOWED US THAT A RENTAL WALKIN WOULD BE ABOUT $565. WE WERE NO PAYING THE TAXI RIDE AND TOOK THE RENTAL. WE BELIFVE SOME ONE OWES US THE DIFFERENCE IN THE TAXES. I TRIED TO WORK THIS OUT WITH PRICELINE WHICH WAS LIISTED ON THE INFO AND THE RENTAL NUMBER FOR HERTZ, BUT WE WERE KICKED FROM ONE TO THE OTHER. WE WILL BE TALKING TO THE HERTZ BILLING ON THIS BUT WOULD LIKE TO HEAR FROM YOU. THE INFO NOTED ON THE CAR IS FOR IT ONLY. HOWARD NEWCOMER (hnewcomer320@verizon.net) THANKS AND HOPE TO HEAR FROM YOU SOON

Cons: I have rented many cars off-site and taken shuttles to them, but this time was different. I stated that I would pick it up at noon, but when I reached the Hertz counter in the airport at 1:00 or so, I was informed that the off-site location had closed and that if it had been opened, I would have had to take a taxi to it, as there was no shuttle service. I then read what I expected was the typical reservation confirmation and saw that it did say the site closed at noon and that the car was pre-paid, so I'm paying more than $230 for a car I never rented. True, I should have read it when I reserved the car, and surely will in the future, but after renting literally dozens of rental cars in the past, I mistakenly assumed this would be the same as always. Why didn't my reserving the car for noon pickup give me a warning that they close at noon? The guy at the TPA's Hertz counter couldn't find us another car for under $500 for the week, so we walked down to Alamo and got one for much less. I won't use Hertz again unless they refund my money. I feel I was cheated. Cathy Higgins

Cons: Car rental rates should include loss of use protection because otherwise that charge makes the actual price a surprise.

Cons: The vehicle was rented at Sarasota Airport with a return to Tampa Airport. When I returned the car to the Tampa airport they stated the return location was not the Tampa Airport, but some other offsite Tampa location. Very angry with this especially since Sarasota Airport agent said to just go to Tampa Airport Return. I think at the least this is a misrepresentation of agreed terms and at the most it is a form of Fraud as I am being billed more for returning the car to the Tampa Airport.

Cons: Cockroach infestation in glove box. I didn't notice until the next morning looking for the rental receipt paperwork, 3 nasty roaches skittered out and immediately closed the glove box... Omg.. I don't know what happened but maybe the last person left food in there?

Cons: Having to pick car up away from the airport but save me $200⁉️

Cons: Person on phone was VERY RUDE!!!! First person hung up on me. Where I was to pick up my car was Changed without me knowing. I signed up to pick the car up at the airport, not 20 minutes away. After paying for a rental, I had to take an Uber to go to pick up the car I just rented

Cons: Pick up was not so good.

Cons: Not the same type of vehicle that was promised. It was much smaller and very basic, no new technology. Staff was blah, not that friendly, but not rude. It was more expensive than many other rental car companies, but I wanted to go with a very well known company and not a new one. It was an ok experience.

Cons: The rep that assisted me had no motivation to get me into a rental even though i made a reservation. I was using my debt card he informed me he would have to run my credit, i informed i give him permission to do so. Instead of running my credit to clear ne for a rental he looked at me gathered my docs gave them back to me and stated he can not assist me. He did nothing to help me and did not explain why he couldn't help me even after I gave him the ok to run my credit, i felt judged and felt the customer service experience was poor, and its sad because I've rented from hertz on several occasions with no problems in and out in less then 20 mints.

Cons: they were closed at pickup time!!!

Cons: The walk to the terminal

Cons: The Hertz computer system was down, resulting in one hour of delay. Then the car assigned to us was buried in the corner of the garage - we had to find a parking lot attendant to move 5 cars in order to access our car, another 45 minutes of delay. Terrible service!

Cons: Vehicle was extremely basic. Arrived in Tampa and at onset of rental, no vehicles were available, but finally one midsized SUV came in.

Cons: Our flight got changed & we had to fly into a nearby airport. It was a nightmare to try & change our reservation to a different pickup, but same dropoff as my reservation. My entire car rental was under $180, but they wanted to charge me over $800 for the changes. I also chose to fill up the rental vehicle w/gas on my own, but they tried to run my credit card through w/the gas charge even when I opted out. Was also unaware of the $200 hold placed on my credit card at the time of pickup. I have rental multiple vehicles before & did not have that additional hold, & was not made aware of that prior to picking up my rental. Very disappointed w/hertz & will not recommend the rental company in the future.

Cons: They did not have a car ready when i arrived to get the car. This set our trip back 2 hours and changed a lot of things that were connected to timing.

Cons: Needed to change reservation to get a car that would carry 6, as was flying to Florida to attend a funeral and plans changed. Agent quoted a rediculous price, which came down after two refusals. Finally agreed (because we needed to) at about double the original price we expected to pay.

Cons: Hertz required a credit card back up to the Debit + two forms of I.D. + a copy of our travel plans. I have rented with Hertz for + 35 yrs and am GOLD status. The counter folks in Tampa seem to make up their own rules!

Cons: No Hertz sign inside of the car dealer

Cons: Nothng wrong.

Cons: Pick up and drop off location was way too far from the airport.

Cons: Changed from tpa international to some Other location. Had to cancel the whole thing and reserved through someone else. I'm just glad the location called me to tell me they were closed.

Cons: Line was so long to get car I ended up going to Avis.

Cons: No floor mats were used in this vehicle.

Cons: We booked a 6pm rental in Tampa. When we landed, we found out that the rental facility closed at 5:30pm. Despite allowing us to book a rental that would be impossible for us to pick up, the priceline.com customer service offered nothing: NO, they couldn't arrange for a rental instead at the airport Hertz counter that WAS still open, NO, if we came back the next day when the rental facility they booked us was actually open, they would NOT guarantee the price or car. We were a party of 7, needing a minivan....we had to rent the last minivan available at the one of the airport counters, on our own, at over 2x the cost we had been quoted through Kayak. Horrible, horrible experience.

Cons: I left a jacket in the back seat when I returned it at the airport. All they have is an online lost and found form. Less than 30 minutes after filling it out I got an email that says "sorry we couldn't find it". I don't feel like they even looked. The person on the phone just said to fill out the form online.

Cons: Hertz costed me a potential job and wasted $30 of mine getting to the rental location and then to my appointment. Their new policy is you cannot rent through them using a debit card the same day you reserve a vehicle. Not to mention their service was terrible. I was In line for over 20 minutes before being told this. I just so happened to be in line to be helped by the manager I told him I was now going to be late or potentially miss my appointment for an interview. I've rented through hertz at least a dozen times all on my debit card (he had access to my history) He just said it's the policy. He didn't care that what this impact had on me. Clearly he had no right to be a manager if could show any respect, empathy or try and figure out a solution to a long time customer. At the very least he could of offered to take me to my interview. This man at the very least should be demoted.

Cons: The distance to the off site pick-up location on the website wasn't​ correct. After an hour and half Hertz finally fixed the problem. Tried to call Kayak but all you get is automated voice options. Will not book a car with kayak ever again.

Cons: The car wasn't in the best shape. It didn't break down but the interior wasn't very clean. And it needed a paint job.

Cons: I did not pick up this car since it was not located at the Hertz rental place at the Tampa International Airport. The hertz agent at the airport counter said Hertz would refund me and so I rented another car at the airport hertz desk. I have yet to get to speak to someone who can help me get my refund despite several phone calls. I have been placed on hold and the person never returned to the call. At this point in time I am not happy with Hertz.

Cons: pickup was terrible, long line at counter, then had to wait 30 min for car to get transferred to terminal garage from off site lot. Car had 30k miles and was a bit beat up for a rental from a large company like Hertz. Saw a similar class newer vehicle in lot when we went to get ours, was it there the whole time?

Cons: We returned the vehicle at 4 a.m. and I was a bit uncomfortable just dropping it off and leaving the keys in it. It was simple and easy and all. I just was concerned about leaving the car just like that. As long as your company is fine with it, I have no problems otherwise.

Cons: There were no staff when I dropped off the vehicle. They have yet to "close out" my transaction over a week later. Car was dirty when picked up.

Cons: Pickup and drop off was easy. Got what we expected at a good price.

Cons: The vehicle didn't have any type of back up assistance (camera or sound). I thought most modern vehicles had that. Also, the Tampa Orlando toll and pass system wasn't explained to me at all.

Cons: giving it back and coming home 200 deposit not appreciated

Cons: Although I put TPA as my airport KAYAK booked my rental car from a hertz location 40 minutes away. The representative at the airport laughed at me and said, "That sucks". I asked if he could offer me the Same price I was quoted to which he said, "no way". He asked for triple for a smaller car. I rent from hertz all the time and this customer service was bad enough here that I will never use them again.

Cons: We were a little unclear of the drop-off procedures and wondered if we did everything right.

Cons: The pick-up at the airport was ridiculously slow and people were waiting even longer than I was (Quite a line behind us!). The woman at the desk was alone, which was unfortunate. But she didn't help the situation, as she was slow and wasted time trying to get customers to buy upgrades, etc... It was midnight---no one was in the mood for that kind of treatment.

Cons: Pick up took 45 minutes - no cars available - had pre paid 2 months earlier.

Cons: I asked for my rental to be picked up at TPA and it was not for the airport but an off site location. Their was a line of 15 people and 1 worker on site. The terminal stations were not working for us to check in for our rental. Our car was dented and damaged upon pick up. Workers were wore so thin they did not provide any type of customer service. They simple got through each customer The cost was much higher than market averages I have experienced

Cons: A little bit of a wait picking up.

Cons: Your website booked me at a hertz location 20 miles from the airport!!!! This is ridiculous, and a clear problem with your search algorthim. Yes, I could have checked the address, but I shouldn't have to when I search for cars AT A SPECIFIC AIRPORT. This was awful.

Cons: Nothing I can think of.

Cons: Stay away from Hertz on N Dale Mabry Hwy. I would have read the small print if there was any to read. Had a guy that works there tell us not to use cash because sometimes cash gets stolen from associates. Huh? Bye! Had enterprise pick me up from down the road. I should have never even thought about trying anything other than my usual Enterprise.

Cons: THEY DID NOT HAVE A CAR WHEN I ARRIVED AT TPA AND WOULD NOT HONOR MY PRINTED PRE PAID RECEIPT.SENT ME TO ANOTHER LOCATION WHICH WAS CLOSED AT 4:30 P M ON A WEDNESDAY.TOOK 23 DAYS TO GET MY $559 PREPAY BACK.HAD CLAIMED $280 IN OUT OF POCKET EXPENSES,WITH RECEIPTS AND HAVE HAD NO RESPONSE IN A MONTH. WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN 45 YEARS OF BUSINESS AND LEISURE TRAVEL. THOMAS PARNELL

Cons: Hertz did a fine job after they made us the correct reservation. KAYAK, on the other hand, did a lousy job. I had specifically requested a vehicle to be picked up at the Tampa airport . Yet, the reservations were made for a location about 10 miles from the airport. Hertz had to cancel they original reservation and then re-book at the airport. This cost me an additional $150 from my quoted price. I will never use KAYAK again, and will encourage friends and family to not use KAYAK also.

Cons: Waited over an hour to get car.

Cons: When I called for pick up at Hilton TPA they said they did not have ability to do this on Saturday, I got a cab and arrived shortly after noon and they were closed. Had to have cab drive me to airport and paid $192 for weekly rental and still have not resolved my reimbursement, Poor management of information shared.

Cons: Was not Hertz fault; when I booked I asked for airport pickup. My reservation was for 45 minutes away. How would I know that? I would assume when I put in the airport that's where I am going. Thankfully the crew at the airport and the lady at customer service worked with me to get a comparable rate and waived my cancellation fee on the other reservation.

Cons: Was NOT told that the location for pickup was not at Tampa Int'l airport but 20 miles East !! Cab fare was more than 1 day's rental.

Cons: The car cleaning union at the Tampa Hertz was striking and there were about 80 people who had been checked in but were waiting for their car to be ready, including us. The strike has been going on for 6+ weeks and they should not be renting cars until the strike is over. It was terrible...I rented from another company and got out of there, but still wasted an hour plus. Bad way to start a vacation.

Cons: The one-way drop off costs nearly 5 times the rate of a same location return

Cons: I had a reservation but there was no vehicle for me and the guy working tried to "upgrade" me to a different car - Despite having a reservation and them not having the car I reserved. We went back and forth until he finally gave me the upgraded car at the same price as the car I originally reserved.

Cons: Did not realize that rental location was almost an hours drive from the airport. Rental location was supposed to be at St. Pete airport. Had to take uber to hertz $40.00. Tried to have drop off location changed from Brandon Fl. To St. Pete. No one at Brandon or Hertz 800 could solve the problem. Had to ultimately bring car back to Brandon then take Uber to St. Pete airport $35.00......longer story so ill stop here. Serious customer service concerns.

Cons: For a small/light vehicle, the gas mileage was relatively poor, and the engine is somewhat underpowerd. Otherwise, no issues.

Cons: Pickup was obnoxious. I went to the counter, then they sent me on a wild goose chase to get my actual car which entailed crossing the airport going to another counter only to be told to go upstairs to a certain floor in the garage to yet one more counter. Really? Three counters to get a car?

Cons: I just received an additional charge for tolls Pick up location was not the Tampa airport

Cons: Nothing was good about this experience with Hertz

Cons: When I picked up the car the attendant in the garage seemed more interested in the personal conversation she was having then helping us. She was very terse as if we where an inconvenience, and just informed us that we had the white chevy car and closed the window. Mean while the garage is filled with white cars and trucks.

Cons: a little slow waiting to get access to a counterperson at Hertz Airport in Tampa....but after that delay, all things went well.

Cons: the counter agent was less than honest about the prepay for gas. The prepay price was much higher than street prices everywhere.

Cons: Cost money to get to location and not affiliated with other hertz locations. What a rip.

Cons: I didn't like the smart remark the employee made when I told him I forgot my sun pass and asked him how it would get billed. I just needed an answer to my question. I didn't like how dirty the dash board was. Also, I asked for a car that fits 5, this one only fitted 4. The middle seat in the back was non-existent due to the cup holders on the floor and the general lack of space in the back seat. The car had no spunk speed-wise and was absolutely NOT fuel efficient. I would have been better of renting a bigger more expensive car with better mileage. I also was not pleased getting a final bill at drop off without any reasonable explanation. Also don't like almost empty gas tank at pick up and drop off. It's better to get and return with a full tank.

Cons: hertz was not at the air port, airport hertz would not honor reservation. $45 cab ride to hertz, $35 dollar drop off fee at air port when original hertz was not open at time of departure. person at airport was rude when I asked for a receipt, paper..... so far no additional charges but haven't received monthly credit card statement yet....

Cons: Line was long because airport busy

Cons: Car body parts ( bumper ) came loose during hi speed. Hertz Roadside Assistance advised to take car to nearest office for replacement. That office advised if they switched the car I would be responsible for damage since the damage was not noted on inspection sheet. I had to duct tape part on for rest of trip and return the car to the orignal office. Fortunately the original office did not hold me responsible , saying they were having problems with the Toyota Yarus cars.

Cons: Office staff taking time away from the customers by having to clean and wash vehicles.

Cons: I'm not a fan of the Jeep brand. Although this vehicle was a newer model, it didn't have modern connections to be able to use & charge my smartphone utilizing hands free gps..

Cons: Cars had issues, one made a high pitched noise and rumbled a bit over a certain speed. The other was used by a smoker.

Cons: I searched Kayak for rentals at the Tampa airport and the search returned a rental at a very good price, however we later found out that it was not at the airport, it was 45 minutes north of the airport and our final destination was south of the airport so this cost us about 2 hours. We had to take a taxi from the airport to the rental location during peak traffic. The taxi driver did not run the meter and then tried to charge us more than double the amount listed on the window and he would not take a credit card.

Cons: The car had several dents and many stains inside. I feel like if we hadn't pointed them out, we would have been blamed for them upon return.