Reviews for Advantage in Tampa
- All reviews 100%
Based on 39 reviews
Sep 4 2016
THEY DONT PICK UP THEIR PHONE EVER
Cons: Tried to call them several times bc I left my wallet in the car and I was at airport, they never picked up phone or returned my call. Also the car they gave us had no car charger available. Both cigarette lighters you plug them into were disabled so my entire vaca I was driving around with a dead phone
Jul 11 2016
Long Unexplained Waiting for the shuttle
Cons: It took a long time for a shuttle to arrive at the airport. Myself and another couple had to take a cab to their location which wasn't more than 5 minuted. When we go there the associate at the counter was not very understanding and lied that the shuttle came by. Lots of people had been waiting for over 30 minutes. We saw several other companies' shuttles go by multiple times before a single Advantage shuttle showed up.
Jun 26 2016
Great car - great price
Pros: The only downside is that it is off airport - but it is very close to the airport and there is a gas station nearby to top off your tank.
Jun 20 2016
Cons: Car had black marks on the rear - looked like an old dirty car.
Jun 8 2016
Online to in person is totally different "lies"
Pros: Shuttle back and forth to airporr
Cons: Lies, car was very dirty, so long to check in and out, price was so much more than what I was quoted online
Jun 8 2016
Pros: The car was clean. It would've been an economical car to travel in.
Cons: We were offered a CHOICE to take or not take the EZ pass for the toll roads. We asked if we really would need it, couldn't we just pay the toll. We were told some tolls u could pay and some not. With our gps we figured we could make it work. ALL toll roads in Florida are now no pay...the take a pic of your plate. And here's maybe why we were given a choice...the average toll is a little over one dollar. The fee we will be charged for the 2 times we drove our car will be 25.00 EACH trip. Talk about inflation! Yes, we were trying to save money..but I feel if this option had been fully explained when questioned about we would've left Florida without feeling screwed.
Apr 29 2016
Pros: Price was right
Cons: Not clean and had damage. These vehicles tend to be higher mileage vehicles and well broken in.
Apr 27 2016
hours of operation need to be updated and communic
Pros: The staff was very customer service focused and pleasant. Thank you. Its unusual to
Cons: Please update the hours on your brochures that you are indeed 24/7. When I called the 800# to clarify hours of operation, I was given the wrong information. The brochures and maps also reflect incorrect hours of operation. This led to much confusion and inconvenience when planning car drop off in order to make flight.
Apr 17 2016
Cons: First of all, I stand in line to pick up my rental only to be told that they need to see proof of insurance to pick up my vehicle. They told me that only residents of the state of Florida need proof of insurance. I'm currently stationed in Germany and didn't have proof of insurance on me and this is the first time I have ever needed proof of insurance and I have rented with many companies before. I ended up having to call another department within my insurance company to get proof of insurance because it was 10 pm and they were closed. After I got proof of insurance I was told I still needed to pay for the insurance through the rental company because my insurance wasn't enough and that they wouldn't release the rental to me unless I paid for their insurance. I had to pay $24.99 extra a day for 10 days ($249.90) in order to get my rental car. Then a few days after getting my rental car I was pulled over because the paper license plate they had on the car had flown off. I had to take the rental car all the way back to advantage in Tampa in order to get this issue fixed which took me away from my family.
Apr 10 2016
Pros: Price was good and shuttle was right there to pick up and return to airport
Cons: Wasn't aware of $200 deposit.
Apr 3 2016
Pros: The check out process was quick. There was no one in line when I arrived. The vehicle that I originally requested was not available. I already expected this, so I was not surprised to get a mini-van instead of a Pathfinder. The price was the same and the vehicle met our needs just fine. Overall a very good experience considering the price and customer service.
Mar 29 2016
Cons: It took a while for the shuttle to slow up once the pick up area was found. People at the airport were not friendly at all when asked where the shuttle area was at. Once at the "office" area, was disappointed at the variety of cars available. Online the ad indicated they had GM vehicles, only 1 on the lot - smaller than reserved. The car had some slight damage to it, no windshield fluid, dirty inside and the passenger seat was falling apart. The rental price was more than the price online. Personnel in the office were not very friendly. Actually they seemed more interested in their cell phones or something else than to rent a vehicle to us.
Mar 28 2016
Cons: The check engine light was on and when reported upon pick up, that said that's just how it is and did nothing about it. It made me feel unsafe traveling with my 1 year old. The shuttle from the airport to the rental facility was over a half hr wait - again- not good with a 1 year old. I will never use this company again.
Mar 24 2016
Cons: The license plate was just basically hanging on by a thread. Had to have it bolted on so we wouldn't lose it. That took some time because they apparently don't have good maintenance crew. Not many vehicles to pick from at the site.
Feb 24 2016
You get what you pay for
Pros: low cost satellite radio
Cons: rude counter staff long wait time at the terminal for the shuttle bus long wait time at the counter to get vehicle didn't have a mid-size, so I ended up with a mini van
Feb 22 2016
Good travel experience
Pros: We got a nice clean car and a free upgrade and the staff was friendly and helpful thanks Jared
Cons: The wait at the airport was a little longer then l liked but not anything l couldn't live with
Feb 21 2016
Pros: Nice car. Easy pick up and drop off
Cons: Would really appreciate it if it were free for both people in a married couple to drive the car without extra fees. Adding a spouse was expensive and we chose not to do so. Barring that, it would be nice to be able to add a spouse for a day or two if a side trip were taken. We were told that it needed to be the whole time or not at all. Fees for tolls were outrageous. We didn't get any but last year we had a device included when we rented from you that added only toll amounts which we paid at the end. Probably won't use you again. Florida gives you very little warning when you're entering a toll road without booths and it was unpleasant to be on the lookout.
Feb 12 2016
Cons: In a trailer and booked me on a scratch..don't rent from them
Jan 28 2016
Pros: It was exactly what I paid for -- low cost, low budget rental car. No complaints, staff was efficient the car worked fine.
Jan 25 2016
Pros: Good people, good service, and most of all excellent price. We rented a full size vehicle and was able to upgrade to a Midsized SUV. The upgrade was quite a deal and definitely worth doing.
Cons: Only down side is that the car rental was not on the airport grounds. Shuttle service was good though. Can't complain about the price.
Jan 24 2016
Pros: vehicle was the right size and comfortable to drive
Cons: paid for CFC and the pickup was not at the airport Cigarette lighter didn't work (both of them) and we couldn't really use our GPS - was a really problem
Jan 18 2016
They were closed!!!!!!!
Cons: Arrived in Tampa airport at 8:30 and called Advantage car rental for shuttle pick up............. Not open !!!!!! The place closes at 7pm. Thanks Kayak I had to rebook thru another for More money
Jan 11 2016
Pickup Experience Could be better
Pros: The car itself was great, location was close to a gas station and the airport. The drop off experience was awesome (maybe spent 5 minutes at the location, and no wait for the shuttle.
Cons: Shuttle to pickup came infrequently, and no number to call to request a pickup. When we finally got to the location, it took over 30 minutes to get the car, there was about 10 people arriving at the same time to pickup cars, and only 2 people working. Also, was told I should pay $50 to upgrade to the category I originally had reserved.
Jan 4 2016
You pay for what you get
Pros: I liked that the rental rate was affordable compared to their competitors (enterprise, Avis, etc) Customer service was great.
Cons: When I received the exterior was dirty and needed a car wash/ detailing. You could tell they did not clean the car well from the last renter. The car also had scratches and dings on the car at the time of pick up. When I went to drop this car off they accused me of scratching and denting the car when clearly the scratches were already there.
Jan 2 2016
Advantage Tampa to West Palm Beach
Cons: After the shuttle took us to the lot, we waited about 1 hour to get our car, it was a white Toyota Camry. I noticed it was dirty but was already washed ( I figured that was the best they could do, or were going to do) so i just took it to the hotel which was only 1 mile away. That night i visited a friend in Clearwater and noticed a noise coming from the car that didn't sound good, i was worried because i was driving to Miami the next night (they said it was a nail in the tire). I went back to Advantage the next morning and they quickly gave me another car, black Toyota Camry. This one was dirtier that the first and there was no way i was seeing out of the windows at night and again was already washed (i don't even think they use soap), there was a low pressure tire sensor light and the lot guy told me the tire chuck was broke and the guy would be back from Home Depot in and hour. So i left the lot and got coffee and went to the car wash, it was only $12 but finally the car was clean and i could see out of the windows. I went back to the lot and the guy checked the tires only to determine it was a bad sensor, so after wasting most of the morning and not wanting to waste anymore time (at this point it was 3 hours later) with this i drove it for the next few days with the tire sensor light on. When we dropped the car off in West Palm the man was very curt and rude and only wanted to tell me that the car wasn't full and he was going to charge me Like 8-10 bucks a gallon to fill it up, we waited so long for the shuttle that i thought i would miss the flight and when the shuttle guy finally came and decided he was going to put 10 people in a mini van (that wasn't happening) and we were off to the airport. This guy was the more rude than the other guy not even helping with the luggage. I agree with the other reviews, if you want the low budget experience and want to save a few dollars per day on your rental theses are your guys. The difference was only 2-8 dollars per day and you know what they say about getting what you paid for? However this is not for me or my family. I own my own business and i treat every customer with courtesy and respect and if i ran my business this way i would be out of business.
Dec 29 2015
Pros: Thumps down
Cons: I drove all the way to the airport, just to be informed after about an hour and a half of waiting just to get the vehicle. Never again in life will I ever even step foot there again.
Dec 25 2015
Do not use!
Cons: The car was dirty, they over charged me multiple times, trying to get in touch with customer service to change the rental was next to impossible... I never write negative reviews, but this experience was such a nightmare, I had to warn others.
Dec 14 2015
The car was filthy
Pros: The customer service was good and professional.
Cons: They didn't was the car and the interior was grubby.
Dec 13 2015
Pros: The price.
Cons: You get what you pay for with Advantage rental car. The shuttle from the airport was slow and the customer service reps were robotic. They make you feel guilty if you don't get their insurance and try every sales pitch to get you to add it to your rental, as well as include the toll fees in your rental. They tried to get me into a larger car, "only $7/day extra" which would have cost an additional $70 at least. The car I got was dirty, dented, scratched and had almost 30,000 miles on it. It took me longer to complete the the damage paperwork than it did to get to my final destination. I won't rent from them again. In the future, I'll go with the larger, well known car rental companies. Like I said, you get what you pay for.
Dec 13 2015
Hidden charges, Mandatory Insurance from the rente
Cons: Takes a while for the shuttle, the staff is not very cooperative and had a clear change in their attitude dealing customers of color. Got told that I had to buy their insurance of almost $180/day and can't use my own. Take it or leave it. Never going there again!
Dec 13 2015
Cons: Beware - unless you book directly through them they will not honor your rate. BUT you will not find that out until you return the car and are long gone. They add charges to the preauthorized credit card they you give them upon arrival. Then, you need to spend hours and hours fighting with your credit card company to have the charges removed.
Dec 6 2015
Pros: East fast service
Cons: Didn't have requested car available
Dec 2 2015
Pros: Low cost and new cars
Cons: Car wasn't that clean and cigarettes odor, and still waiting for my receive