Book Payless car rentals in Tampa

Cons: Free upgrade

Cons: I reserved a midsize car for a certain price. When I got there it was late and they didn't have a mid size car. All they had was an SUV. So I got charges a much higher rate for this car. On top of that the original rate was above what I had reserved for plus and upgrade fee. I ended up paying almost double what I had booked for.

Cons: They charged me for insurance that I never ordered. They also charged a charge that was not in original quote.

Cons: However, we had to wait in line almost two hours before getting the car, and the employee was rude when asked to explain why the charges on my paperwork were double the rate I had reserved online. Would not recommend.

Cons: Hidden fees almost triple the cost of your agreement.

Cons: Too far from airport.

Cons: The service was average to low.

Cons: Location is not marked with adequate signage. Parking lot was packed with no clear place to return your car. Lacking in personnel to accept cars.

Cons: Drop off service was terrible. I was told at pick up I could pay with a different credit card than I originally used to book. When we went to drop off the car, we were told by a different employee that was not allowed. Not only was it not allowed, but he was very rude about it and dismissive. I would not recommend using this company. There are also many hidden taxes and fees. Spend a little more for better service!

Cons: Computer crashing at Tampa Airport location and the windshield and windows were dirty inside and out

Cons: 20 minutes into the trip, vehicle engine coolant came on and tire pressure was super low.

Cons: it took over an hour to get our car. we won't be using dollar anymore

Cons: Car could have been cleaner.

Cons: Due to a flight cancellation, we were delayed in arriving to our destination. We called to change our reservation immediately. Upon providing our new arrival and departure time, which was the same duration as before, the CSR, who barely spoke English, told us that our cost was now triple what we were originally quoted. TRIPLE!!! The bizarre thing was that he couldn't understand why we were upset that the price had changed so drastically. We then asked to speak to a manager and none was available. With no other option offered, we cancelled the reservation. There was absolutely no attempt made by Payless to accommodate us or even meet half way. Payless seemed like a viable option initially, but after this experience, we would never give them our business nor would we recommend them to anyone. There are too many choices out there for them conduct business like this.

Cons: The staff acted as if it was an imposition to interact with them. If you didn't look at the agreement before signing, you would incur multiple additional charges, and the staff person acted as if it were a sin to ask to have unwanted extras deleted. We also found our bill to be twice what we originally expected. Will try to use another company in the future, if at all possible

Cons: be careful when they try to upgrade you cars. Make sure they give you the one you ordered or upgrade you for a reasonable price if they don't have it. They tried to upsell me on the car and the insurance and then they didn't have my original car after all and I told him I didn't want the insurance and they kept pushing me on the insurance.

Cons: Customer service is abysmal. The service is like nothing else compared to other car rental companies. It was a long wait to get the car initially. They check you out at the counter and then for some unknown reason you wait and wait to receive your car. When returning the car normally you pull in and there's somebody right there too quickly check you out. Not here. I waited and waited and had to walk over to some window and waited again. The staff at this location is remarkably indifferent to customers. Make no mistake, you will not be treated like you normally would be at other car rental companies. I guess their name says it all. You Payless and that's just about what you get. I would not rent again from Payless.

Cons: Go with someone reputable - I was quoted $212 online for my rental, but at the counter, they added an addition $274 to my subtotal. When I asked about it, they claimed it was "just a hold" on my credit card, not to be charged upon return of the vehicle. And guess what? They lied and I'm continuing to fight to get my money back. Also, this "charge more via hidden fees" must be standard business practice for Payless because the only way to dispute this is to do it online. Despite my many attempts, I cannot speak to a real person to resolve this matter. Kayak should not represent Payless and take Payless off of Kayak.com!

Cons: Windows were a little dirty but not terrible. Also I was not expecting to have to pay $40 for mandatory road side assistance, so read the fine print. Option to buy gas at $2.10/gallon made it easy to return without stressing about having to fill up the tank.

Cons: 1) Flight delayed 5 hours. Came in late. Payless was closed from 1:00am to 5:00am. 2) Decided to wait 40 minutes for Payless to be open and send shuttle. Shuttle never came. We had a 5 year old with us! Is there no humanity? 3) Multiple calls to payless where they told us shuttle was on the way, they lied to us, it was not on the way. 4) at: 6:00 am, out of frustration, we took another rental car shuttle. They did not have a car for us, but got us eventually to Payless (Thanks!!). 5) Payless decided our contract was null and void since we were "not there on time" due to our 5 hour flight delay. Payless charged us more than the contract. In Summary, if you are thinking of using Payless, pay more and save yourselves!!!!!! They are short staffed, and have no incentive to treat people well. They really don't care, in my experience, customers to them are an inconvenience.

Cons: We arrived in Tampa at 11:30 pm to find that the location is off site and the shuttle stops picking people up after 10. After attempting to call for quite some time, we took a taxi to the site. We were lucky they were open until 12. They had cancelled my reservation and once again, we were lucky they still had a car for us. When we returned the car, the man reviewing the contract and condition of the car was rude.

Cons: Advertised rate was $15.74 a day plus the usual taxes." All in" was advertised as $56 for 2 days. At the counter I refused ALL the add-ons ..insurance, gas etc. They would not rent without me taking the "OPTIONAL SERVICES" as listed on bill "RSP" for roadside protection. I told them I had it through my insurance. They said my car didn't have a spare tire so i had to have it. i told them no. The guy then said"if you don't take it i have to remove the tire". He just said there was no tire??. The RSP was $5.99/day. Fox and Payless Car Rentals are the only ones who do this. I got it back from FOX...will do same to Payless.

Cons: They should not allow you to book a car at the time they are closing.

Cons: Poor customer service. They will stick you with every charge they can and give you minor detail of what you are paying for. I was very disappointed and would not encourage them for vacationers. We thought we were getting a good deal online but when we got there we paid almost two hundred extra dollars in hidden fees that were not required.

Cons: Don't misunderstand me, this has nothing to do with Payless. The Chevy we rented had an energy saving device that shut the engine down at every stop. That alone was irritating, but, I couldn't find a way to shut it off.

Cons: Reserved car was not there, and charged me extra, unorganized, and sloppy.

Cons: The office was a bit shabby and not too clean.

Cons: When I arrived at tne Payless desk at 10:56 p.m. no one answered the phone at the offsite location so I could not rent from them. I had to rent from a competitor and paid about $56 more.

Cons: Very expensive!

Cons: Hidden fees, added "Road Protection Service" after we declined it. There is a class action lawsuit against this car rental. Avoid them. When you try to dispute the overcharge you don't get anywhere. I recommend Alamo or anyone else. Never had such trouble with car rental company

Cons: I really got confused when I found that the Payless Return in Tampa was NOT at the airport, but was some distance away. This should be explained to customers.

Cons: They tried to get me to pay for a upgrade when they did not havethe car I rented. Then when I rreturned the car I was charged more than what the contract was for! If this is not fixed I will not be renting fron them again!

Cons: Not clean on outside, required to clean side view mirrors. Side handle on drivers side broken. Seat remained in reclined position. Difficult to drive. Brakes also very sensitive. Don't feel cat has ever been checked. Personally cleaned the truck before and after.

Cons: The clerk went through the paperwork so quickly, I did not really understand what I was going to be charged for or if I needed to pay for additional insurance. I did not get a receipt when I dropped car off, so I don't know what my final bill was

Cons: Didn't say the car I reserved was a VW Bug until I was there. The car was dirty and smelled like chemicals. The rental was more than quoted.

Cons: The pick-up shuttle from the airport was disgusting, I fell through the seat in the van (and I'm only 130 lbs)! There was duct tape holding together the mechanism to open the door on the van, and the van just felt dirty. Once at the office, both customer service reps were taking care of customers when I walked in, however I waited about 15 minutes still to be taken care of. With my shuttle were three other groups to rent so the small waiting area quickly became quite full. However the agents took their time with the clients ahead of me talking about their hometowns and going down memory lane. When I finally got to the counter the guy taking care of me hit on me. When I finally got my car it had scratches and dings all over it and wasn't very clean. I had to run the windshield wipers to be able to see through the grimy film on the front windshield. But at that point I just wanted to get out of there. I called for a question the night of my return and was put on hold for 10 minutes before I hung up. When I went to return my car, no one was at the return window, I went inside and both agents (different this time) were taking care of customers, and I was the next in line. The computers froze and neither had any idea what to do. After 15 minutes of waiting and not a single apology from either of the agents to me or the customers they were taking care of the computers came back up and they were able to take care of us. Overall, not worth the extra few dollars I saved renting from them.

Cons: There seemed to be a lot of dissatisfied customers in the location I went to. I did not hear their situation just observed language and customer service.

Cons: 1. Immediately I was offered an "upgrade" in form of "What airline you were ?"; "Yes, Frontier offered you blah-blah-blah". When I declined it sales rep printed out a receipt for $60 more mentioning that the difference would be removed if I bring my car full, when I insisted that it works other way around and I am NOT signing this one and after manager's intervention I got a correct rental agreement corresponding to online quote I had to pull on my smartphone because rep tried to fool me so hard that hid printout of online reservation! Then the car condition: when I asked how could I sign that car was in perfect one BEFORE looking at the car I was assured that it was inspected. Then I found out antenna was broken and had to come back and change that slip. Be careful!

Cons: Everything about the service was terrible. It was almost impossible to get someone on the phone to order the shuttle pick up. I was on hold for a long time and never actually got through. We waited for 45' for a shuttle to arrive. When we got to the location it was not very crowed but somehow still took over an hour to rent our car. The employee helping the customer in front of us made her cry by giving her a huge guilt trip about buying the 3rd party insurance for $11/day and telling her that 'it would not cover any damage to their cars", which is a lie. She then proceeded to con this customer to buy the $25/day insurance they offer as "the only way to get insurance on their vehicles", also not true. She even convinced that customer that she needed to call the other insurance and demand her money back. The check in process is agonizingly long. When we got to the counter we tried to switch drivers to my wife, but had some trouble because our CC is in my name and when we tried to use her debit card they told us "we will have to do a credit check to use this debit card". I've rented a lot of cars with a debit card in my life and I have NEVER been told that. Maybe they always do it, and just never say anything, but that seems strange to me. So we just ended up added a second driver for $13/day. I thought I declined all the other services and options. This was the only way to keep the agreed upon price, however when we drove away we read the contract and the expected cost was almost twice that price. We called back and they said it was because we accepted the roadside assistance. Here is what she told me "This number on the key chain is for the roadside assistance. It's included with all of our rentals" so I didn't even thing anything of it. My biggest mistake was not realizing it was an offsite location, but saving almost $120 I didn't mind. However, in the end the cost ended up being exactly the same as on onsite rental and was over $100 more that what we had expected. The cost isn't the biggest issue it was the feeling that they were trying to scam everyone there! It just had a very greasy feel to it, like they were going to claim damage on every car returned! I will NEVER rent from here again!

Cons: Company was NOT OPEN 24 hours, so there was no easy way to return to airport after dropping off car. Fortunately, I realized this before the rental date, so I cancelled the rental and re-booked with another company. Next time I will pay more attention to the details; however, because this is an important feature, PERHAPS IT COULD BE NOTED MORE PROMINENTLY ON THE WEBSITE.

Cons: Car has strong cigarette smell. Pick up process is too slow.

Cons: The rental was $30 more than the price advertised on priceline. I realize it was an estimate, but for that amount of difference I could have upgraded. +-$10 is the limit of difference that I think is acceptable. I will probably not go through priceline again.

Cons: not a clean presentable vehicle

Cons: I don't like that they are overcharging me for roadside assistance and there insurance when I clearly told them I would be using my own. They take your credit card on arrival so when returning the vehicle you get surprised with your new total.

Cons: Increased price above what our contract stated because we came in after midnight (12:02AM). Reason for delay was because the shuttle was late. And the price doubled! Manager that could fix it "left at midnight" and there was nothing staff could do to change it.

Cons: saying for basic insurance. I have coverage with Amex extra policy and the extra policy from auto insurance for $0 out of pocket costs

Cons: 40 minutes waiting time at the airport for shuttle with dirty broken seats. Rude customer service. I was told only minivan is available despite I reserved intermediate car and lot was full of cars of all types. When finally got Toyota Camry and returned it back was charged twice the amount I reserved for. Manager was not available at the time of return and never called back. Another man returning car was overcharged too.

Cons: The Tampa "airport" location is not in the Tampa airport it is several miles away. Pretty bad way to describe something to out of towners. Drove to the airport only to be redirected to the outskirts of town, very frustrating when traveling in a time crunch.

Cons: Rental was booked for $23.67 but they charged my credit card $48.77 for it. I returned car with tank full of gas and I was being told that I would not be charged for gas. Can you do something about it?

Cons: After standing in line for 20-30 min for 3 counter staff to get through about 6 people in line ahead of me, they didn't have a vehicle ready, had to look for one even though I had a reservation. Price estimate including taxes and fees from Kayak was $310. Price estimate provided at the counter exploded to $475. Seemingly charged for everything imaginable, told me the extra coverage, non-refundable insurance I paid for ahead of time through Kayak was essentially worthless and tried selling me additional coverage at the counter, then tried upselling me on even more coverage. Can't imagine what the cost would have been if I had said yes to any of it. Cancelled the rental at the counter, called an Uber to pick us up from the Payless lot which arrived in less than 10 min, spent around $200 for the week on transportation getting rides every day to places and didn't have to worry about directions, parking, gas prices, counter lines, insurance, upselling, etc. Should call themselves Paymore instead and/or get their story with the web booking services straightened out...

Cons: I was unaware pickup and drop off was offsite. It was extremely inconvenient and the shuttle bus was not prompt and poor service

Cons: Everything, i showed up on time and i wait more than 20 mins and the place was empty. Then after my online reservation and all the employee told me they can not let me rent a car because i am using a debit card and for that reason they need to run a credit check on me. No problem with that but where is stated that a person paying with a debit card it can be rejected because of the credit score? The employee was good and was not his fault but they will need to have a paper explaining that to the customers.

Cons: See above

Cons: Price for an additional day. Windows were dirty. Had to take the vehicle to a full-service car wash to get them cleaned. Agent at pick-up had an I-have-better-things-to-do attitude--even when I tried to connect. Drop off guy was great.

Cons: I had a number of problems with a recent rental car which was secured through Kayak. The salesman did several unwelcome things. He insisted on giving me the gas pre-purchase option, which I refused after informing him that I was not going to be using even a single tank of gas. Then, he assigned me a different car without informing me of the difference in price. It was only made apparent when I inquired about the price difference (over $50). Then when I requested that he give me the original car, he refused. As I had been waiting already 20 minutes, I gave in. The car was fine, and I was certain to fill the gas tank just before brining the car in. When I dropped of the car, I had over a 15 minute wait for a shuttle (which actually never showed). Another driver came out and took a shuttle sitting on the lot after there were about 6 parties waiting for a ride. Finally, when I asked for a receipt (especially in light of the difficulties with hidden charges for the rental), I was told that the "printer is down" and that I would receive an email receipt, which never happened. I still don't know how much my card was charged, which I have attempted to contact Payless about.

Cons: How the initial contract said $200+ when the reservation was for $88. Also, have to wait two days to get my receipt by email? Just seems excessive.

Cons: Very dirty, waited 40 min for shuttle at airport, unable to reach rental facility via phone call. The price quoted was inaccurate. Actual price was $40 more. I will never again rent from them.

Cons: They charged me for insurance when I told them repeatedly I did not want it. They have nobody on site to dispute the charges with. They are going to "call me".

Cons: I got the bill and I was not what I paid for. The bill was confusing and I was charged $36 a day for a vehicle I was supposed to be charged $26 a day for. Going to call customer service and dispute these charges

Cons: they tried to charge at the end for a daily road side assistance and would not remove charge until presented with a copy of the original contract. not of that was presented when the car was picked up or it would have been rejected than as well. with AAA, why pay extra and it was so poorly staffed, not sure who they would send anyway......

Cons: It cost so much more than kayak quoted. It was also off site. Less convient and more money. Didn't give me The Whole 24 hours to return either.

Cons: Price went from quoted $150 to over $260 and I didn't ask for any add ons. The only explanation they had was that the prices quoted online contained different fees than they actually assess, even though my quote had "taxes and fees" on it. When repeatedly asked to explain each of their fees vs my quote, they were unable to do so. At the time I was checking in, there were 2 others checking in as well. The man to the left of me seemed to be having a similar experience and the man to the right had ordered a mid-size type of car that they could not provide. He was a very tall businessman and all they were offering him for the price was a tiny car or pick-up truck. They were willing to rent him an SUV for significantly more than his quote though. Please know that I am not talking about insurance, which of course all rental agencies tend to push.The car itself was nice, but certainly does not justify having to pay over 70% more than my quote plus be shuttled around when there were rental places right at the airport. (This rental was in Tampa, Florida)

Cons: The people. The lady asked me if i needed insurance, i said that i already had USAA and that it covered me. She proceeded to finish up the paperwork asking me to initial in two places and sign in one. She told me there was a deposit in case i saw a charge for more than what had been agreed upon. After returning the vehicle, i was told she signed me up for some type of coverage and that since i signed, it was all legit. I didnt know i needed to bring a lawyer with me to rent a car. I will be more thorough next time.

Cons: My flight landed at 1am. The shuttle to car park was a no show no one was answering the phone. Stranded and had to fork over money for another rental

Cons: bill did not match internet quote...............???? up by $40

Cons: Made my reservation with cost coming out to $32.49 for one day. My final cost for the 1 day use is coming out to +$100 once I saw my final receipt! Apparently the guy sold me things WITHOUT my consent (XM radio, insurance when I specifically asked for none) which brought up the price significantly. I spoke with the people from the local branch and said they'll supposedly do an investigation on it. I'm looking at my Creditcard statement now and I'm seeing 3 charges ($106.29, $106.29, $113.56) totaling to $326.14! Never again will I go to Payless! Simply if you wanted me to rate a "10" for customer experience keep the price what I expected it to be. I went to payless, not paymore!

Cons: Although I said I wanted no add-ons, I was charged an extra $77 for road side assistance. I told the agent I did not want this as I am a AAA member. He said I had to have it (making it sound like it was a Florida law). I did not have time to argue as I was late and called customer service the next day to see if this was a mandatory charge. There was essentially NO customer service, no supervisor, etc. I was told I could only lodge a complaint AFTER I returned the car. I have had no satisfaction with lodging a complaint. I would NOT recommend Payless. If I am credited for the add-on that I did not want, I'll ammend this review.

Cons: I was charged for 2 extra services on my bill that I did not ask for and also told the agent when I signed in I did not want any extra services

Cons: I reserved a compact car, but was told when I arrived to pick it up that I would have to wait for an indefinite amount of time till one would be ready. So they asked if I would like to upgrade to a larger car which I did not need. When I told them that I was alone and didn't want to pay for a larger car, they then told me that they had a new pickup truck available at the lower price. I finally accepted it use allthough it would use twice the fuel as the car I had asked for. They also were trying to get me to take their insurance even though I showed them my personal car insurance covers me when I rent a vehicle. So except for accepting a vehicle that I didn't want, I managed to get out of the office without being talked into getting anything else that I didn't want or need.

Cons: Employees Inconsistencies The pricing was shady The people were shady The call center was terrible No one could fix my problems I was told I would receive a different rate over the phone than I received No one answered their phone at the desk No one in customer care could or would try to solve my problems.

Cons: Waited for 30 min for shuttle that never showed. Tried calling local office several times and no answer.

Cons: Payless did not honor price quote on reservation, agent said other required fees were not included on quote.

Cons: -didn't have car I rented -had to pay to get car in comparable class -car was not clean -took for-freaking-ever to get car (30 min) - only one attendant mid day! -attendant was excessively pushy with the insurance -car had low air in one tire -people around me were experiencing similar issues -AVOID

Cons: The car was horrible & smelled like an ashtray

Cons: Waiting for shuttle to take us to Payless took a while. Although the process to get the paperwork done didn't take very long, it was extremely confusing. My quote for the total (incl. taxes/fees) was $42.20 for 2 days. I declined extra fees such as insurance, etc. yet had to initial all over the page stating that total could be as much as $160???? She spoke very quickly, stating that wasn't the cost but just covering possibility of filling up gas etc. When I dropped car back off, the total was $96. The agent assured me they would correct it and yet $96 was on my credit card. Waiting for refund!

Cons: A ton of hidden charges

Cons: They will charge you for "Optional Services" even when you decline. Getting your money refunded is like pulling teeth. Their name is not their goal for you. Go somewhere else.

Cons: Website didn't state any information about a 2nd form of current address identification to prove Florida residence. Desk help was very rude and in a rush. Gave them a address verification just to give them a 2nd address to verify and was told had to have the date 30 days current and not longer. Kept insisting to call someone to get info when we told her we lived 45 mins away and Noone was home. Will probably never try n book a rental thru kayak

Cons: There were several charges on the final bill that did not show up when getting the car online. The total online cost was $56.00 which was to include all taxes and fees. By the time I walked out the door the price was up to $156.00. This later reduced to $120 because I brought the car back full of gas. If all of your charges are not shown up front I will never use your service again and will recommend to my friends to use some other company

Cons: I had to go to Ez car rental because the Payless didn't have the mini van.

Cons: These guys will hard sell you on every add on fee they have available. My original quote had the car for $9 a day plus insurance of $16 a day. By the time I left the store, my bill was $50 a day. These people are criminals.

Cons: They sell you way over the top insurance. I paid more to insure for 5 days than I do on my personal car for 6 months.

Cons: I refused all insurance and additional coverage, gas, roadside assistance etc and was charged an additional $50 that I did not authorize. When trying to resolve the issue, the actual Payless rental store would not answer the phone. I went to the store to resolve the issue and a manager wasn't on site so nothing could be done. The national office wouldn't resolve the issue either. I highly doNOT recommend using Payless Car Rental.

Cons: We were quoted $275 and we were charged $350 when we return the car! They told us there were additional charges in these additional charges were not explain to us will be picked up the car or when I booked the car on kayak! Very upset over this! It was an extra charge we had not planned on for our vacation.

Cons: Reservation was made months in advance yet they had no economy available for me. Told me they had midsize only, so I asked if I could have it for economy price, they said no.