Pros: Staff at the rental counter were very nice and pleasant. However the lower level counter where keys are retrieved the staff was less than helpful. No walk around was conducted with me I was told to do it on the paper and then take pictures. The vehicle I received only had a key, no keyless entry, which was not helpful since the alarm would go off whenever the doors were unlocked with the key, that was embarrassing. The drop off process was the worst, I was rushed and told I would be emailed a receipt, yet I never received said email. I don’t think I would use this company again
Cons: Make sure to walk through with the customer and ask if they have any questions regarding the vehicle. Be present, don’t just sit in the kiosk, make sure the vehicles are equipped with keyless entry if it comes with the vehicle (any car made after 2000 does).
Pros: The staff had attitude because I leased through an outside vendor and charged an outrageous amount for a security deposit that I’m still waiting to get back.
Cons: Up front fees and the amount of deposit. It was my first time getting a car at Fox and I would never rent from Fox again.
Pros: Yes, unfortunately they could not help us.
Cons: We drove all the way down to the Tampa airport to pick it up only to find out that the car cannot be driven out of the state of Florida! This is extremely disappointing that wasn't listed on the cover page picking out the car. This is unacceptable. You must fix that on your cover page and make your policy clear. We would not want this to happen to anybody else. To say the least we do not have a good opinion of Fox rent a car.
Pros: Line was long at the airport for car pickup
Cons: A faster check-in process at the airport when picking up the car was waiting at least 30-35 minutes
Pros: Good on gas
Cons: Both front seats were dirty at pick up in Tampa the sales agent wasn’t that friendly and informed me that car could not be taken out of state. Agent didn’t say why and the only thing I could think of was this due to COVID 19?
Cons: I waited in line for over 2 hours to get my car and I was overcharged more than $200. Worst customer service I've ever experienced.
Pros: Price. Check it was quick
Cons: Drop off was confusing, as there was a car blocking the driveway and everyone stopped behind it. Nobody was there to keep things organized. The car was pretty beat up and had a lot on it. I assume this is why Fox is cheaper than others.
Pros: Under Staffed, Long Lines
Pros: The price and the vehicle were good.
Cons: The line to get the vehicle was a terrible experience. We waited for an hour and a half while two employees tried to handle the load of customers. When we dropped the car off we noticed the line for those poor people was even longer. They apparently have great prices so lots of business but need to do a MUCH better job of getting people checked in.
Pros: Drop off was easy
Cons: Pickup was a nightmare! We had a reservation yet stood in line for 1.5 hours. There were 3 agents working an only 12 people in front of us. Once we got through that line and we’re given keys, we had to wait another 30 minutes for the vehicle to be washed. The key fob unlock button only worked half the time. They actually charge fees for early drop off if you drop off the vehicle prior to an hour before your scheduled drop off time!!!!! We will NEVER use FOX rental car again!!!
Cons: The pick up was a nightmare. Stood in line for two hours for a vehicle I prepaid for. Not enough people working. Had to wait for a vehicle return in order to leave the airport.
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Where can I find Fox car rentals in Tampa?
Top tips for renting a car from Fox in Tampa
- 25% of our users found rental cars from Fox in Tampa for $28 or less
- Compact rental cars from Fox in Tampa are around 35% cheaper than other car types, on average