Reviews for Thrifty in Tampa
- All reviews 100%
Based on 52 reviews
Sep 19 2016
Pros: reservation pick up and dropoff were fine
Cons: extra charge for second driver
May 9 2016
hire some employees
Pros: Thrifty was terrible- people in front of us in the line for pick-up waited 1 and a 1/2 hours. we waited about an hour with only two employees helping. Finally a third and fourth employee showed up. I would not use them again not worth the time.
Cons: Lack of staff helping at pick up drop off also took some time No automation
May 8 2016
Cons: Terrible service had to wait in line for an hour and a half.to pick up my car. , I told the clerk that I didn't want the additional coverage because I have it though State farm. I get my bill at checkout they charged me an additional $226.00 dollars.. Someone needs to be held accountable.
May 8 2016
Pros: Clean and ready quick service would use then again on my next trip.
May 1 2016
Massive line at pickup
Pros: Car was great, people were nice, dropoff was easy.
Cons: There was a massive line at Dollar/Thrifty pickup, unlike all the other companies at Tampa airport. They had one guy, who got into a massive argument with some customers, and he just left. Then no one for a while, then one different guy for a while, and finally 3. We waited easily an for our reserved car. Not cool.
Apr 27 2016
Car was fine, service was terrible
Pros: The vehicle was as promised - clean car and no issues.
Cons: It took two hours to rent the vehicle. There was an attendant who spent 20 MINUTES cleaning his work station before taking anyone, when there was a queue of ~40 people. He spent 5 minutes cleaning the ball in his mouse - if he really needed that long to prepare, then it's a shame on Thrifty that they supply their workers with such poor equipment.
Apr 25 2016
Pros: Car was nice. price was value
Cons: we confirmed a Nissan and we were told at the desk that was not true!! They said kayak often overstates the car size. Were they lying or do you overstate the car? Also, long wait with slow moving clerks.
Apr 24 2016
Pros: I like the price and convenience of being in terminal. The staff was very helpful and polite
Apr 18 2016
Unacceptable wait for vehicle at terminal
Cons: Rental check in process was awful. Over an hour wait in line to get a vehicle at TPA. They need more staff and more efficient check in process. I cancelled and rebooked with a competitor while waiting on the line.
Apr 17 2016
line so long that I canceled
Cons: The Thrifty & Dollar line were combined in one line. The line was so backed up that were at least 20 families waiting their turn to get to the counter. It was taking at least 10 minutes to process one family. We realized at that rate, we would be waiting at least 2 hours just to get to the counter. We called the 800 #, canceled the reservation. We went to another car rental company & were on the road in about 10 minutes.
Apr 17 2016
Cons: I was told the one day rental would cost around $30 and the bill was twice that. I returned the car with a nearly full tank and was charged $22 for fuel and service, whatever that means. I'm considering challenging the charge with my credit card provider. Travel often aND not using thrifty again.
Apr 17 2016
Cons: Line 2+ hours long. Rented car from Alamo in 5 mins. ...great service
Apr 13 2016
Pros: Dropped the car off in Tampa after renting it in Sarasota. It couldn't have gone more smoothly. So fast and easy!
Cons: Everything was great!
Apr 9 2016
Reservation wasn't honored. I was turned away afte
Pros: Terrible experience and a complete waste of time.
Cons: Lack of staff. 45 minute wait in line. Did not honor reservation. Unsympathetic staff.
Apr 7 2016
Pros: It was horrible we waited in Line 1:45 minutes .... There were not enough workers or cars avaible.... Unacceptable with only 6-8 people in line... Car was fine not what we had reserved, though .... But we needed to get out of there with a family of 5.... We also had to go bs k into the airport to the other side to get our car .... Not easy with all of our luggage ..... So overall a bad experience
Apr 4 2016
WatchGood car out for unnecesary extras that they
Cons: The lady telling me that the insurance I'd bought from Kayak wasn't good and that I would have to pay for any damage to the car out of my pocket. Second, after explaining to her that I was going to Tarpon Springs and then drive to Orlando and park the car at the Disney resort she told me that is was a good idea to buy the Sunpass for the TOLLS (and remember, you don't have to stop, just keep driving) except: I4 and 19 are NOT toll roads. Cost $41.96. After telling me the upgrade would be $100 and I refused, she told me $72
Apr 4 2016
Please replace my rental
Pros: Immediate attention to my concerns. A friendly, responsive staff that found the best option for me, not simply one that was convenient for them. Outstanding service means I'll be a repeat customer.
Cons: No complaints- Service was outstanding. Thank you.
Mar 24 2016
Pros: I could not change rating above . Should be 3 stars overall not 1 star
Mar 8 2016
Not the price ones quoted on Kayak
Pros: Ended up being way more expensive than the price I was quoted. Tried to argue but when you need a car, you need a car. Won't use them again
Mar 2 2016
Good but expensive
Pros: Received a brand new car to drive, very quick pick up and drop off.
Cons: For 4 days the car + insurance was very expensive.
Mar 1 2016
Pros: Great all the around!
Feb 27 2016
Pros: Nice clean car.
Cons: It was not made clear to us that there would be an additional charge for the second driver. Had we known this we would not have signed up for this because as it ended up, only one of us drove.
Feb 19 2016
Cons: We agreed to pay $38 extra so we wouldn't need to fill the tank on return, but when we got there they wanted to charge us $9.99 per gallon to fill it!
Jan 17 2016
Pros: The agent could not get someone on the phone in the garage. So he walked out there with me to make sure I got my car and on my way. Excellent service
Jan 12 2016
Cons: No personal instruction on car operation at pickup and due to a backlog of returned cars, had to go to the office and wait in line to check out and get receipt.
Jan 4 2016
Pros: THe rate and the class car
Cons: no one to confirm cosmetic problems at pick up made me worry I would be blamed.
Dec 9 2015
Good car some issues with pickup
Pros: Clean new vehicle Lots of room
Cons: No baby seat even though paid for one Pick up was extremely long over an hour Lots of hidden charges (extra driver, tolls package we didn't need) Felt a little hustled
Nov 30 2015
Oct 25 2015
Good price; bit of a wait at the airport
Pros: The price was much better than others.
Cons: The wait at the airport counter was too long and unnecessary as 1 desk agent left his post for an extended period leaving 1 person responsible for the line.
Oct 25 2015
Great Vehicle for a vacation with our 2 adult girl
Pros: Size and options
Oct 19 2015
Price guaranteed? Car not !
Pros: The agent Howard was very kind and seemed truly sympathetic for not having a car for us reserved . It appears Thrifty guaranteed the Internet price . But they don't gaurentee that they will have a car for you . How nice is that to arrive after a long day , at airport and they have sold out of all cars . And none were to be found anywhere in area .
Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there . Even with a call a few days before to reaffirm we had a late flight and they said no problem . This is probably standard practice with all company's so just offering some rental car education .