Reviews for Thrifty in Detroit
- All reviews 100%
Based on 76 reviews
Mar 26 2017
Pros: All went as well as could be expected.
Mar 24 2017
On the fence
Pros: I liked the pick up/drop off process. It was really cold outside so I was a little afraid that I would have to wait in the cold. When I went outside, the bus was already there. This was a huge plus for me as I am not a fan of the cold. When returning the car, the bus was there waiting as well.
Cons: I didn't like that all of the cars were dirty in the inside and outside. This was a shock. I rented a mid size car and looked in all 6 vehicles and they were all dirty inside. The protection plan was also a terrible deal as the cost per day was more than the cost of the vehicle per day. When I asked why, the lady said because it's a good coverage. When returning the car, you have to show a gas receipt with the gas being topped off. The gas receipt must be within a 10 mile radius of where they are located. There is only one gas station near them. The gas station gas cost $2.99/per gallon. The rate for other gas stations outside of the 10 mile radius is $2.19 so it seems like they are working in partnership with the gas station owner and that was disappointing.
Mar 22 2017
Good Value, but...
Pros: The price for the size of the vehicle was very reasonable.
Cons: Not enough staff at counter, had to wait in line for 45 minutes to get vehicle. The vehicle smelled like previous customers had smoked in it.
Mar 21 2017
Cons: I modified my reservation by adding a blue chip number, I was not informed that added $70 to the cost. That was most disappointing.
Mar 19 2017
They Did Not Have Any Cars - 50 people ahead of us
Pros: Nothing to like unfortunately.
Cons: They Did Not Have Any Cars - 50 people ahead of us waiting for 2+ Hours. Had to call two other rental car companies to find a reasonable price. Had to pay 3 times as much per day for a car....... Horrible
Mar 18 2017
Never again!!! Ruined our trip!!!
Cons: They had no problem booking our car on a debit card but after we drove an hour to the airport to get the car, then waited in line for 45 minutes, got there with the same debit card and they said they couldn't take it they, needed a credit card why would you let somebody book a vehicle with a debit card but then not honor it???? I was beyond pissed!
Mar 14 2017
Pros: Clean nice car, efficient service people, good price.
Cons: We didn't realize there was an additional charge for having a second driver on the rental agreement. That should be more prominently disclosed at the time of booking.
Mar 14 2017
Not able to rent due to only having debit card
Cons: I was unable to get a rental car due to only having a debit card with me, and they were rude about it. I also called to confirm twice stating I only had a debit card and was told it was fine . I wasted 3 hours going to and from the airport.. waste of a whole day because of wrong information given
Mar 13 2017
Cons: After 10 hours of traveling I get to Detroit at 2 am with my 5 month old daughter and wife. The clerk tells me that before he can take my money and /or deposit he wants to run a credit check. Now this is problem for 2 reasons. One they had already taken the money for the insurance and I needed proof of my itinerary (which I had). So after running my credit I was denied. They didn't try to extend a solution to me or my family and told me that the only thing they could do was put me and my family back on a shuttle to the airport. I was in town for a funeral and ended up catching an Uber from the airport to my destination. This was a MAJOR inconvenience for not only that night but the funeral too. I WILL NEVER USE THRIFTY.
Mar 6 2017
Cons: They booked my reservations for 1am and they were closed I had to book a car through Hertz.
Mar 6 2017
Pros: Convenient, car was fine, price was right.
Cons: Only 2 people working the counter at DTW pickup. It took 20 minutes to pick up our car. Dropoff was great.
Mar 5 2017
Easy to get in/out
Pros: The process of renting and dropping off.
Cons: The cost of insurance. The representative trying to force customers in purchasing insurance.
Feb 28 2017
Thrifty Detroit - OK, not great
Pros: Car was very nice, Mazda 3 has fantastic mileage
Cons: - Detroit has no-fault insurance which was not noted in the info presented prior to pickup, allowing the desk clerk to threaten everyone with hellfire and damnation should they not buy the additional coverage (and I still don't know if it's accurate or not) after a fair bit of googling - I think you'll have to explicitly ask your carrier and card what the case is.). The insurance extra is $9/day, almost a 50% increase in the price relative to the deal we got from kayak. Check before you rent in MI. In Detroit, like most airports, the lots are away from the terminals and Thrifty's buses weren't all that speedy. However, a tip - ask any of the car rental places if you can hop on for a ride - one of them gave a lift right to the lot.
Feb 27 2017
Pros: Friendly staff, easy drop off
Cons: Waited 15 minutes for shuttle, 30 minutes or more in line to pick up Too strong of fragrance inside car
Feb 26 2017
Pros: The car was good, and pick up/drop off was simple.
Cons: When picking up, we were explicitly told that if we wanted to return the car early, we could save money. The opposite happened! We paid an early return fee, and didn't notice until we left.
Feb 26 2017
Pros: Great rate and fast, courteous service.
Feb 25 2017
Pros: Friendly staff
Cons: 45 minute wait to get the vehicle
Feb 25 2017
Excellent rental experience.
Pros: Thrifty staff was prompt, friendly, didn't hassle me noticably about it being a reservation through Kayak, were informative but not pushy about the insurance, had the car model I reserved, and the value was excellent!
Cons: That the insurance offered through Kayak does not directly cover damage to the rental, and this is not stated clearly in Kayak's offer.
Feb 24 2017
Cons: I wish there were locations closer to detroit, or that you did pick ups/drop off closer to detroit.
Feb 22 2017
Great deal, except what you book is not what you g
Cons: They charged me 17 bucks when I returned the car with the gas tank just one notch away from full. It was full when I got out of the car, but the lady told me to keep it running. When she got in, 10-15 minutes later, the tank went down one notch... But 17 bucks for that? That is just crazy. When I booked the car, it said Nissan Altima or similar, when I got there, the staff there tried to put me in a Kia compact, when there were many Altimas sitting at the lot. They told me if I want to drive an Altima, I have to pay 20 bucks extra. So basically what I booked was different than what was given to me. Also, their insurance price was a lot more than their car rental rates. Disappointed with the service. Will not go with Thrifty again.
Feb 21 2017
Cons: Thrifty is massively understaffed at DTW. The line to pick up a car after midnight was 40 people long - with only one representative available and all the self-service machines broken. The line to drop off the car was also many cars long, and I had to wait for nearly 20 minutes for the representative to get through the line to collect the keys.
Feb 21 2017
Our customer rep, Cleo, was super helpful
Pros: - We locked in a rate for a specific time so when we got there early, we got coded the wrong rate. Cleo got us all set up in under 5 minutes. Good stuff. - The rate was amazing for a holiday weekend. - The shuttle bus to and from the airport came around quickly - didn't have to wait around for more than 5 mins.
Feb 21 2017
Pros: They Were so efficient easy In and out Jean the driver was very Nice, and hard working with a smile. GO Blue!
Feb 20 2017
Quick and Excellent Price
Pros: The experience was awesome. The car was new..could still smell that new car scent. There was essentially no wait and the rental price was excellent
Cons: The outside of the car needed a wash, but considering the recent weather it was understandable.
Feb 20 2017
Watch the price go up when you return the car!
Cons: I didn't like the fact that the price of the car rental guaranteed by Kayak, jumped up a couple HUNDRED dollars upon return - and nobody at Thrifty has helped one bit!
Feb 14 2017
Cons: Rate online was typical bait and switch. Signed up for "Special" car but it was really just a compact. Snow not cleaned off cars, I understand that they can't wash cars when it's freezing, but they can brush a couple inches of snow off of cars. Not a great experience. Will try someone else next time
Feb 14 2017
Deceiving car selection process
Pros: The vehicle would have been acceptable if I ordered a compact car, but I was looking for a mid-size or larger car.
Cons: The car selection process was deceiving. I used Kayak and I selected "Medium" and "Large" class cars. There was a Special Class car available, which I selected. The picture showed a small SUV as an example, but when I showed up at Thrifty they told me that their "Manager's special" that day was a compact car. If I knew that compact cars were even an option for my rental, I would have selected something else.
Feb 12 2017
Thrifty wasn't open! Kayak is a fraud!
Pros: Nothing! My flight was delayed and when I finally showed up Thrifty was closed. I called twice the week before to ensure this wouldn't happen but sure enough it did. Never renting a car from thrifty or kayak again! In fact never using Kayak again and I'm disputing the charges with my credit card company as kayak is a huge fraud!
Cons: Well I wasn't able to pick up my car, so everything. Kayak has fake customer service numbers listed on their website so I can't call to work out getting a refund. I am disputing the charges with my credit car company.
Feb 11 2017
Pros: good shuttle service, easy hassle free check in, new car, great rate ..... what more could you ask for!
Feb 6 2017
If you make a mistake, own it!
Pros: The price and the service at the check-in counter.
Cons: Irritating that they told me to pick any car, and then the car that I picked was asked to be returned for repair. So at 10 PM at night in freezing temperatures, I was switching cars, and relocating passengers and luggage. In addition, the exiting booth clerk was full of attitude, when I felt she should have been apologetic and accommodating.
Jan 2 2017
Pros: The care was fine and clean, in good shape and the check in was quick
Cons: That they wanted to charge for my wife being an extra driver. No other Rental company does that - but Thrifty wanted 13 dollars a day for it. Plus when I wanted to add liability insurance, they wanted to charge 29.99 per day. This is more than double what other companies charge and is obvious gouging. I will not rent from Thrifty again.
Nov 24 2016
Excellent customer service
Pros: The associate that helped me with my rental at the the time of pick up provided excellent service.
Cons: The early morning drop off was confusing.
Oct 31 2016
Pros: Employees were all courteous.
Cons: Had to stand in line for 30 min even though I had a reservation.
Oct 21 2016
Cons: SUV was a Jeep Compass. Total piece of junk. I would never choose this vehicle again. Customer Service was robotic and lacking any personality. Overall poor choice in a rental car company. I won't go back.
Sep 16 2016
Two hours to get out of DTW?
Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!
Jan 26 2016
Cons: The upsell on the "classification" of what I rented vs what they rented me
Nov 30 2015
Super friendly service
Pros: Everyone on the Thrifty staff was incredibly helpful and friendly! The bus drivers, the people at the counter and the workers in the lot and exit booth all made a pleasurable experience out of my arrival in the middle of a snowstorm.
Oct 26 2015
Pros: The rental went very well. Car was clean and well maintained. Staff was very helpful.
Oct 21 2015
They refused to rent to me, because I had a debit
Cons: I was stranded in a place where I knew no one.