Reviews for Thrifty in Detroit
- All reviews 100%
Nov 24 2016
Excellent customer service
Pros: The associate that helped me with my rental at the the time of pick up provided excellent service.
Cons: The early morning drop off was confusing.
Oct 31 2016
Pros: Employees were all courteous.
Cons: Had to stand in line for 30 min even though I had a reservation.
Oct 21 2016
Cons: SUV was a Jeep Compass. Total piece of junk. I would never choose this vehicle again. Customer Service was robotic and lacking any personality. Overall poor choice in a rental car company. I won't go back.
Sep 16 2016
Two hours to get out of DTW?
Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!