Reviews for Payless in Detroit
- All reviews 100%
Jul 4 2017
Pros: Car was great . Nice ride and comfortable.
Cons: First time I've ever been charged up front for gas rather than just zapped at end if not filled prior to drop off. Told at time of pick up to bring in receipt for gas and charges would be removed. Seemed to make it necessary to go back into office - not good when in a hurry. Further, I had an early morning flight and it turns out office didn't open until well after I needed to be at terminal. Budget employee told me how to proceed (put receipt and my ONLY copy of contract in box with my email address and I'd be "handled"). This all happened but added an unnecessary delay and stress to drop off process.
Jul 2 2017
Smooth ride for the price!!
Pros: The service was fast, friendly, and reliable!
Jun 28 2017
Pros: Car was dirty, trash in back seat, gas tank 3/4 full. Terrible lines for checking and out, with no system behind counter to speed things up. Check in was terrible. No signs. Staff walked away from us without telling us to go inside to check in. Only one person on staff. No signs for shuttle bus. Zero instructions on catching shuttle. I found and ask a random mechanic who told me where shuttle was, but he was incorrect. Staffing, layout, organization, systems all bad. The false level in gas tank - bad. Dirty car w trash - bad.
Jun 26 2017
Cons: Pretty bad pick-up and drop-off system. Really didn't like that they added the refuel option without my consent or any advance notice of it, and claimed they would refund it if I put gas in the car. Since I would have missed my flight if I remained in the drop-off line, I did the express drop-off and I'm not confident that I'll get my $38 extra back. So that stinks.