Reviews for Hertz in Detroit
- All reviews 100%
Jan 17 2017
Got a free upgrade but with a caveat
Pros: Very helpful customer service staff upon arrival. Car was clean along with facility. I was given a free upgrade but not initially – read the next section.
Cons: The car allotted to me was not to be found when I searched the property outside after I was given the parking spot designation. Upon returning to the customer service area, the representative voluntarily gave me an upgraded vehicle.
Jan 8 2017
My Hertz rental was the only thing good about my t
Pros: My Hertz rental was the only thing good about my trip. I booked the rental to drive from the airport to a funeral. I had a horrible experience with my flight but the Hertz team was helpful.
Jan 3 2017
Customer service is not good
Pros: Took me over 30 mins to rent a car, we had atleast 15 people standing and only 2 counters. Surprised they asked me to pay additional 150$ p week for spouse with same last name which was rip off as spouse with same last name is automatically included. Vehicles at Detroit Hertz airport center do not have wide variety and ended up renting basic SUV paying almost 60$ per day. Very expensive.
Dec 20 2016
Pros: good vehicle with great 4WD! No extra charge for us returning it 45 minutes past our return time.
Cons: They seemed short staffed at both pick-up and return which slowed us down. Plus there were "Hertz" fees that were an extra 50.00?