Reviews for Alamo in Detroit
- All reviews 100%
Based on 45 reviews
Feb 19 2017
Pros: Customer service
Cons: Car was a little dirty
Feb 13 2017
Pros: Clean car, fast service
Cons: Small car for a long drive. Expensive for the size.
Feb 7 2017
Pros: Your employee John at Detroit Airport took care of me. He was very helpful as well as informative. I was somewhat flustered finding my paperwork and he was extremely patient.
Feb 7 2017
Cons: Every thing great
Feb 1 2017
Cons: Car was dirty and engine light came on after an hour. Car was not in the best shape.
Jan 30 2017
Pros: they held 500 additional dollars that should be included when you rent the car not after my card has been ran
Jan 29 2017
Pros: Excellent value!
Jan 16 2017
Needed a 4x4
Cons: They gave me a pickup truck that was supposed to have 4 wheel drive but it did not. Got stuck in the snow and had to pay to get a tow company 2 get it out
Dec 30 2016
Kiosks need work at Alamo.at DTW
Pros: Decent car, good mileage, pickup, comfort
Cons: The kiosks at the pickup office did not work well. We were not informed in advance that if we wanted to add a driver that tbey had to be present at the office with drivers license
Dec 29 2016
Pros: The truck was comfortable. The gentleman that helped us was really great.
Cons: It was not clean on the inside or outside. When you first get the rental you have to inspect for scratches etc..We had to take it through the carwash ourselves to be able to see anything.
Dec 25 2016
Good value, helpful staff.
Pros: Overal, great. The dropoff at the Syracuse NY airport was confusing and no attendants outside in parking lot, but the inside staff at the desk was very nice and helpful.
Dec 18 2016
Flexible and fantastic price
Pros: I was expecting a huge fee for dropping the car in a different location than I picked it up but the price was MINIMALLY more. I was ecstatic with that alone, but then when I needed to push back my drop off time, they were fantastic about moving it back for me at no extra charge. Great great great experience.
Cons: Just that I couldn't change the reservation myself online and had to call. But they were very friendly and efficient and took care of everything wonderfully.
Dec 13 2016
Bad weather travel day - Alamo was a shining star
Pros: Reserved a car while waiting to get off a flight at Detroit. Got to the Alamo counter, they had all our paperwork and the wonderful gal took us right away even though someone else was at the counter - but they were a group and trying to figure out what to do. She could have had us wait until they were all finished, but she could take us while they were discussing things. She was super quick and very friendly. Wonderful experience and excellent clean car.
Cons: The fact that all rentals in Detroit are off-site, and each rental company has their own bus for transportation. This was the only downside to my experience.
Dec 12 2016
Good car, great value
Pros: Easy shuttle to lot and rental desk staff was ready
Nov 21 2016
Pros: Everything was so easy! Thanks.
Nov 13 2016
I would rent again.
Pros: That fact I get to pick my car. I rarely care for the one they pick, I like to choose what I'll be driving for said time.
Cons: Credit only. I rarely use a credit card, so much so that I don't carry one and I was in a jam, luckily I actually had a return flight and he was able to bypass that.
Nov 12 2016
Great customer service!!
Pros: Everyone was friendly and accommodating. The car was great too!
Nov 3 2016
Nov 1 2016
Pros: Fast service. Good car.
Cons: Rented the car for an apparent $92. Ended up costing nearly $300.
Oct 25 2016
Absolute best deal for my needs
Pros: Clean car in great condition (pickup truck) Based on their rental patterns (I guess) the truck priced out the same as a small car. This served my needs greatly.
Oct 10 2016
20 minutes late
Pros: Nice car, very comfortable, great gas milage
Cons: They told me to take a car from the second row (Except from the first spot), I did then while leaving they said I was in the wrong style car. Drop off I was 20 minutes late and they charged me $26!
Sep 20 2016
Very friendly and super service!
Pros: The employee and her manager were very friendly and they went out of their way to accommodate us. I was amazed since I have not had this kind of service at other rental car agencies.
Sep 5 2016
Adding spourse to rental cost extra
Pros: I liked that you could pick any mid-size car that you wanted. Great customer satisfaction.
Cons: When we have rented from Alamo previously, the spouse was able to be added as a driver free of charge. For some reason, the rental in Detroit charged an extra $10 per day to list my spouse.
Aug 28 2016
Easy, fast, great experience
Pros: The pickup and dropoff process was a well oiled machine. There were 3-4 cars in the class that I had reserved available for me to choose from, all of which were in good condition. My chosen SUV was clean and drove well. No issues and altogether a great experience/value.
Aug 2 2016
Pros: The car was clean and nice.
Cons: The lines were long. Adding spouse as driver would have required additional $10/day, so made this unaffordable for the long rental period. The electronic process didn't work, so we ended up in the in-person line anyway.