Reviews for Budget in Detroit
- All reviews 100%
Sep 19 2016
Pros: The Patriot was good for the money.
Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.
Sep 12 2016
Long wait for pickup
Cons: There was over an hour wait to pick up the rental. College football game weekend and they we're slammed. Walked over to Payless who had no line and they said Budget is always that way. Can not reccomend the Detroit airport budget car rental. Understaffed!!!!
Sep 6 2016
Pros: The car was new and fully equipped for a compact. it was very clean and comfortable for the long ride.
Cons: The shuttle pick up was not timely. There were several taxes and fees that I paid on the vehicle from its base price.
Sep 4 2016
Pros: I'll start by saying my car was great! Late model, features such as Sirius, Bluetooth connectivity, nice large displays, power everything and a good price via Kayak. But if you're asking about the overall rental user experience, unfortunately Budget was poor to below average.
Cons: I arrived uneventfully via a red-eye at 5:50a and after drop-off by the courtesy shuttle and there were only three or four folks ahead of me. Quickly, the line tripled. No greeting or word on what the delay was; two folks exited the line, another was audibly/visibly upset and fifty minutes later I arrived at the front desk. Only then, did I find out what the issue was -- THE COMPUTERS WERE DOWN. Probably the lowlight of the visit was (while still in line) was a woman breaking in over the loudspeaker yelling "Tell your customers to have their paperwork and ID ready BEFORE they come to the front gate!!!!" Incredibly rude and unprofessional. Upon arrival the attendant gave me more bad news, my vehicle was not ready and had to be found and prepped. 15 minutes later as I waited outside (not really sure where to wait), a third car pulls up and a guy gets out. As he walks away, I ask which car is mine (as another guy was also waiting for an SUV). He said yes, and after growing gray during a LONG wait, I was free to start my trip. This experience should have been handled with a little more professionalism which could have helped, but there didn't seem to be a process in place. And for this reason, I wouldn't go Budget again. Ugh.