Reviews for Budget in Detroit
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Mar 23 2017
Pickup took a LONG time, even though there were no
Pros: Car was fine, new, ran great. Drop off was quick and easy. Shuttle service to airport was convenient.
Cons: Pickup took a LONG time ... there was no car ready, so apparently they had to vacuum / wash one that had been returned earlier. When I got the car, it was certainly clean. It was also covered in ice from the washing (this was in late winter). The outside mirrors and the rear window were iced over, the windows would not open, the doors were a little sticky. I scraped off the ice in the Budget parking lot (there was an ice scraper in the back of the car) The combination of SLOW pickup and having to scrape off the ice after pickup was time consuming, and added up to a mediocre experience overall. This could have been prevented if they processed their returns a bit earlier.
Mar 20 2017
Mar 20 2017
Problems with locating unmarked gas tank cover lev
Cons: I almost brought the car back without filling the tank because I could not locate the gas tank cover lever in the car. It was NOT marked- just a tiny lever on the floor. When I mentioned this to the attendant wto whom I returned the car, he initially ignored me- when I persisted in pointing out that it was unmarked and therefore difficult to locate, he admitted that this was a common problem for renters, who ended up NOT being able to return the car filled with gas, and thereby were being charged quite a large, additional expense. He seemed to not care. Perhaps this is Budget's way of making more income?? Karen Urbani, MD
Mar 11 2017
Cons: Had to wait in line for 1 hour to rent the car. The car was dirty, old and not serviced. NEVER again