Reviews for Budget in Detroit
- All reviews 100%
Oct 19 2016
Pros: Price was similar to actual cost Car was clean Driving out process was quick and easy - after the debacle of renting the car, attendant was friendly and efficient
Cons: Absolutely terrible! Do not rent a vehicle from this location - I may never use budget again. Understaffed! Waited for an hour to get through the line then had to wait to get the car - attendant wouldn't switch to a car that was available. Very loose definition of an SUV - need to add category for compact SUV. Description said Ford Escape or similar; got a Jeep Renegade; nearly had to tie a bag to the roof to get to the hotel. Drop off was terrible - no carts or assistance in moving bags from car rental return to shuttle bus. Shuttle bus driver actually walked away when she saw us struggling to get two toddlers and accompanying baggage to the shuttle - no assistance loading or unloading - not tip either
Oct 18 2016
Cons: It took me an hour to pick up the car. They were not staffed to handle the volume of people (even though everyone clearly had reservations). I requested a small SUV so my aged father could easily get in/out of the vehicle and also a GPS. They talked me into an upgrade for an additional $16 per day so that the GPS was part of the car. This resulted in me getting a car (not a small SUV), that actually did not have a GPS installed. After taking an hour to get a car I did not want, I choose not to go back in and complain, but explained that I did need a GPS. They gave me a GPS at the exit booth, but without a workable stand. They ended up charging me for the car upgrade plus the GPS, so I paid more and did not get what I requested.
Oct 17 2016
Line 25 people deep,
Pros: Car war good value when booked on line for weekend but limits customer service when booked through 3rd party.
Cons: The check in line at the Budget desk in Detroit was at least 25 people deep. I called the customer service number to see if the could add my Fast Break number to my contract and they would not do it unless I was willing to accept a new rate that was double! No customer service.
Oct 13 2016
Pros: Good car Easy pick up
Cons: Hefty price-tag to drop off at different airport, but that isn't unexpected