Reviews for Budget in Detroit
- All reviews 100%
Jan 17 2017
Cons: I went on line to extend my rental and received confirmation of extension at the same rate plus $11 day from Payless which is aligned with Budget at the Detroit airport. When I returned the car I was presented with a receipt of $1099.22 (instead of around $300.). I did not see this until my credit card had already been processed. The clerk at the window was totally inept and said I would have to talk to the manager, who conveniently was not available till the following day. I still cannot contact the manager 24 hours later. Avoid these gonifs at all costs.
Dec 25 2016
Efficient once at booth but had to wait 45' for ai
Pros: Efficient service, nice late model car (Mazda 6 with 1600 miles on the meter) fast in and out, predictable charges.
Cons: Had to wait over 30' for the airport shuttle in 34 degree temperatures while other companies' shuttles kept passing through 3-4 times each. I called the office but I couldn't reach a live person. Finally I called their road assistance line and asked to be connected with someone at the office to get a shuttle sent to where several of us were waiting by that point. After another 10' on hold, the shuttle showed up. The driver, apologized profusely and said that "... to be honest [they] have several drivers who like to loaf on the job." I frankly never had such an experience by a large company in a major airport. And finally, the "in terminal" characterization is not entirely accurate as one has to drive 5' to the car rental place (45' wait for the shuttle notwithstanding).
Dec 19 2016
Car equipment was inadequate
Pros: Speed of pickup and a final price that matched my expectation
Cons: Windshield wipers were inadequate and dangerous for snowy conditions. Also no ice scraper provided in car to deal with normal Detroit winter weather.
Dec 13 2016
Pros: Worked out. I prefer car rental services rather than companies but this was fine.
Cons: Higher cost but no biggie