Pros: "Crew was amazing boarding process was ok."
Cons: "Seats could be more comfortable and cleanliness of the plan could be better."
Cons: "Assigned seating and if my flight would actually leave on time"
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Cons: "Courteous service is there. I do not think of anything better."
Pros: "It was so clean and comfortable"
Cons: "No turbulence"
Cons: "My 2 flights had less than 1 hour in between. The St Louis flight was delayed 20 mins initially then while waiting on board while carry-on bag checking delayed us further. My layover was down to 20 mins. Once we arrived to Vegas, the sky bridge wasn’t ready, my next flight was done boarding."
Pros: "Super nice crew despite the late hour"
Pros: "Everything was great!"
Cons: "Flight was delayed an hour. We are a family of four that could not seat near one another; including our 11 year old daughter who had to sit in the back of the plane apart from the rest of the family."
Cons: "45 minutes late due to no flight crew. Flight crew that finally showed up was short handed."
Pros: "Some good, some annoying. All provided good service."
Pros: "Seats were quite comfortable"
Cons: "The flight was 4 hours late."
Pros: "Service was great! On-time departure."
Pros: "stewardess was very nice"
Cons: "bumped out on time flight to someone else. so we waited over an hour for different plane. then they forgot to load luggage so we sat first another 45 minutes. very disappointed."
Pros: "great crew smooth ride"
Cons: "1 hour delay in STL"
Pros: "Boarding as A-3"
Cons: "Over the top steward Talks to much"
Pros: "Love Southwest but it was 45 minuets late. Otherwise good"
Pros: "The service and smooth fly"
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "Service frequently interrupted because of turbulence; they apologized profusely and made sure everyone had what they needed"
Pros: "The crew on the flight was EXCELLENT!!!! I absolutely love SOUTHWEST but was disappointed with the boarding captain. Maybe he was young but his attitude towards those passengers could have been a bit better. And they were musicians with instruments."
Cons: "Boarding needs to be more attentive to elderly passengers. (Senior Citizens)"
Pros: "Friendly staff"
Cons: "Broken bathrooms Plane delay Over crowded and no room for bags"
Cons: "Only pretzels on offer"
Pros: "Light rail was fast and cheap from downtown. Security was fast"
Cons: "Everything was easy"
Cons: "Feeling CHEATED"
Pros: "Funny flight attendant. Nice to kids"
Pros: "Smooth flight, friendly staff."
Cons: "Not much room in seats or between rows."
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Cons: "Flight attendants were sloppy and not friendly"
Pros: "The crew was awesome and boarding was seamless."
Cons: "As usual, snacks only. No real food."
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Smooth flight."
Cons: "Sitting on the runway too long."
Pros: "Service is alway the best."
Pros: "Plane crew were efficient and friendly but not imposing. Orderly boarding process and announcements during boarding regarding seat and storage availability was helpful."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew. Was very relieved to be on this flight out of Houston just before the hurricane hit-- thank you for not canceling it!"
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "On time"
Cons: "No complaints"
Pros: "The crew was very nice."
Cons: "I don't like the free for all seat situation. It would be nice if we could pick our seats depending on when we book our flight, etc. The seats are rather tight. If you have wider hips, it will be hard for you to sit in the center seat or on the aisle when the plane is packed. I also wish they sold food on the plane. My total travel time with two flights is almost 6 hours. I always start to crave the protein boxes or healthy food options American Airlines sells on their flights. SW should sell food. They would profit."
Pros: "Southwest still offers free bags and the available wifi is convenient. The crew onboard was pleasant and professional."
Cons: "LGA is just the worst! We were delayed and it's impossible to get in and out of the airport. Cabins are dated and feel spartan. Not having assigned seats is archaic and stressful. People don't actually follow the rules, and it makes the flight feel more like flying on a bus. The staff at midway was strangely rude and dismissive when asked about upgrading my boarding position."
Pros: "Get real tv's forget the apps"
Cons: "Don't like the app for entertainment"
Pros: "Boarding was smooth, got seats together toward the front, no turbulence, arrived 20 mins earlt, staff was friendly and attentive."
Cons: "It was perfect"
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Pros: "I only fly Southwest because I like the boarding process. The flight attendants are also very helpful and friendly."
Cons: "In the past, I've paid extra for early bird boarding and, overhearing chit chat while standing in the boarding line, I got the impression that those who were ahead of me neither paid the extra for the early bird or were A class or above."
Pros: "I like that Southwest provides snacks but I wish they would get with the times and partner with a company that provides healthier things than processed crackers, chips, and cookies."
Cons: "The entertainment when using Southwest Wi-Fi is pretty bad. The free TV shows are almost all reality shows."
Pros: "The crew was very friendly. The seats were comfortable. But most of all, I felt safe on the flight."
Cons: "Nothing I can think of. Thank you for a peaceful flight."
Cons: "Food and entertainment system"
Pros: "Crew was super sweet and helpful."
Cons: "We left the gates an hour late!"
Pros: "Seat comfort. Seats are really roomy."
Cons: "The landing was impactful; we literally hit the ground. Landing could have been smoother. We sat between runways for 15 minutes. Not good."
Pros: "Great crew."
Cons: "The air conditioning in this style aircraft is terrible"
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Cons: "We had to go back to the gate after we started the taxi to take off because some idiot had remembered he left a lithium battery in his checked luggage... The service cart kept hitting me and the attendant didn’t even say sorry or excuse me... aisles are too narrow... seats are too small. The guy next to me wouldn’t put the arm rest down because he felt to cramped, so he was hitting me with his elbow all evening... I’m just not happy, but glad to be home."
Pros: "On time"
Cons: "Late at night"
Pros: "Flight was on time-ish, no trouble really. Call center folks were great."
Cons: "Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there."
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "The weather was exceptionally bad with very low visibility and lots of turbulence. I don’t know where they found this magical pilot - he managed to navigate the turbulence and land on a dime beautifully. Well done Alaska Airlines. And give that pilot a raise!!!"
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Love your service so much. Thank you."
Pros: "I felt safe and it was a smooth flight."
Cons: "My seat didn't recline back because it broke on 23C"
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "As above. Great service, everyone was really nice."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Friendly, on time"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "Great service, smooth flight and I'm time."
Cons: "The two tiny cookies were way too wimpy for such a long flight. There should be at least a protein offered for free to all passengers."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Cons: "Work on your website! Logging in was a huge hassle because of several reasons I don't feel like getting into now."
Pros: "They were kind, considerate and friendly."
Pros: "Flight crew were very informative and very kind. The"
Pros: "Boarding was a breeze and the the staff was friendly and made sure things were well taken care of."
Cons: "The in flight special meal there was only a select number of them on board so by time the cart got to me they were sold out. Come on Alaskan should've had enough for everyone."
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Cons: "Ran out of the food I wanted to order"
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Pros: "Crew were all markedly genuine. Not just polite or courteous. They all came across as interested in our comfort and safety. When one of the ground crew came into the boarding ramp from outside to hand some supplies off to a flight attendant he even said good morning to everyone. I didn't eat the food or use the entertainment because I had both covered, so I gave them 3 stars."
Cons: "Boarding process was a little hard to understand. It seemed like it might be from back to front--which I thought made some sense. But others seemed a little confused too. If there was a way to make it clearer to all that would be great. Like boarding groups explicitly outlined in print based on your seat number or something."
Pros: "Space on plane and staff"
Pros: "Everything was great"
Pros: "I travel with a fragile instrument, and everyone was helpful in ensuring that I stowed it safely."
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "The flight attendant was very attentive to our needs while traveling with 2 small children."
Cons: "The entertainment offered was very limited for a 4 hour flight."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Not cancelling our flight"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Great service!"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The crew was terrible & rude."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "insufficient overhead luggage space"
Pros: "Flight attendants were excellent!"
Cons: "That's the flight is clean"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Cons: "No in flight entertainment"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Cons: "FLIGHT WAS CANCELLED AND WE ENDED UP BEING2-1/2 HRS LATE"
Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."
Pros: "I liked the seating pace most of all for me being 6'7""
Cons: "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."
Cons: "Rude flight attendants."
Pros: "The flight itself was fine."
Cons: "Crew seemed agitated and not very friendly."
Pros: "The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight"
Cons: "At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit."
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "It was utilitarian and got me from point a to be at a very good price."
Cons: "Smaller seats, no entertainment to speak of. No complimentary snacks."
Cons: "The landing was a bit rough"
Cons: "Delay. Second time I’ve had this."
Pros: "The flight was on time."
Cons: "The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Pros: "Arrived early"
Cons: "Crammed seats. Lousy snacks for food. No entertainment"
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Pros: "Most everything was great."
Cons: "No entertainment options or wifi available was a bummer."
Cons: "No complaints"
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Excellent customer service"
Cons: "Being given new seats even though we had to pay extra to get them in the first place. Being charged for luggage when the website wasn’t clear about this matter."
Pros: "Great crew, timeliness! Arrived early!!!!! Everyone was very accommodating!"
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"
Cons: "No free video screen"
Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"
Pros: "Crew was great!"
Cons: "Plane was so dirty. We were in the way back and there was food fingerprints all over the window, seat and table."
Pros: "Friendly and responsive flight attendants, one of few direct flights so definitely a plus"
Cons: "Lack of communication from the gate and flight deck about a delay before we left MSP. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring."
Cons: "I tried to pre select a seat online. The seating chart indicated that the flight was full and only few middle seats and aisle seats were available. The middle seats were free but the aisle seats cost $15. I'm a big guy so I paid the $15. When I got on the flight I learned the flight wasn't full and there were plenty of seats available. I thought there must be a mistake so I tested it on the way back to L.A. from Minneapolis. I got the same email encouraging me to get my seat early and check in online. The seating chart indicated that the flight was full and only a few middle seats and aisle seats were available. So instead of checking in online I waited to do it at the counter. Sure enough the lady at checkin told me there was plenty of seats and even offered me and my travel companions a whole row so we could sit together. I feel like Sun Country is misleading their customers in order to make a few extra bucks. Lame!"
Pros: "Leg room, great view."
Cons: "Nothing, was great."
Pros: "Food, local micro beer selection , service. It was really great. They offered more than any other US carrier. Seats were slightly uncomfortable, but that could have been on any plane. Would love to fly them again."
Cons: "Seats were really hard."
Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"
Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."
Pros: "We arrived in Manila this morning April 11 from Minneapolis and we didn't get our luggage up to this time, they said that Suncountry didn't check in our luggage to China Airlines which is our connecting flight to Taipei. This is unacceptable to me, all our clothes and gifts are there, now we still don't know when will our luggage arrive."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "Staff was friendly."
Cons: "Delays, no snacks, very cramped seating uncomfortable, and long wait for gate checked baggage."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "See above"
Cons: "See above"
Pros: "Simple boarding, decent seats. No frills but much more value and comfort than other regional/LCCs e.g. Spirit, Frontier, etc."
Cons: "No free or basic entertainment."
Pros: "customer server and space!"
Cons: "The check-in experience is rough for small airlines like this at LAX."
Cons: "Very old aircraft"
Cons: "it would be easier and faster if they started loading from the back first, this way it wouldn' t hold up the people that have seats up front and are in the way of the people that have to go to the back seats. I t' s o k for the 1st glass people to load first and parents with small children too"
Pros: "i honestly had never heard of your airline, but when i got stuck in Minniapolis do to the delta meltdown last week, i found a ticket home on sun,, your price was excellent and the service was fantastic in first class, Nice people great food great price considering i was in first class for less than any other airline in coach thanks Don Dokken CEO DokkenEnterprises inc"
Pros: "The flight was on time, the ground crew were very helpful and friendly. When I landed at LAX there was no wheelchair. I had to wait for at least 30 minutes for a wheelchair. I missed my shuttle and after arriving at 4:45, the shuttle did not come until after 6:30."
Cons: "The grounds people at LAX were not as nice and friendly as the flight crew and the ground crew in MN. Certainly not as helpful. After waiting for my wheelchair which had been pre arranged, I missed my shuttle and had to wait almost 2 hours for another shuttle."
Pros: "Great seating and service. Friendly helpful flight attendants."
Pros: "I had never heard of Sun Country before, and thought I would be in for an uncomfortable Spirit Airlines type of experience. I was pleasantly surprised that the seats were comfortable, there was room for my carry-ons, and everyone was pleasant."
Cons: "I just acquired a Known Traveler Number for TSA Pre-Check. When I checked in at the airport, the self-service screen showed my KTN, but printed the boarding pass without saying PreCheck on it. I didn't notice until I was at security and was no longer able to get it corrected. I was told by the TSA person (not a Sun Country employee) that it was "random," but surely your system can factor KTNs into boarding passes automatically, especially since I (and other passengers) paid for the DHS enrollment. I was also hoping for electrical outlets in the seat so I could use my laptop."
Pros: "Timely departure and arrival Aircraft was relatively clean."
Cons: "The event I flew to attend got changed, so I had to change the dates of my 'Going To' and 'Coming Home' flights. It was not my fault, but I got horribly overcharged to change my flights. I am not working right now nor do I get Unemployment; I booked the flights months ago while I was still working. In that situation, the airline could help a bit more financially. Airline crew going out was courteous and helpful, but there was one attendant on the flight back who was frankly rude to me and bullied me. I do wish airline food was a bit more reasonably priced, and cash payment was accepted."
Pros: "I liked the leg space. It was an improvement over the 3 days earlier Spirit A320 modern cab that seats don't recline"
Cons: "I like to have head phones for free to listen to Air Traffic or music. This flight didn't have that"
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."
Pros: "My flight back was really good the crew was really nice got offerd plenty of complimentary beverages the pilot was really nice in letting us know where we were and what time we would be landing overall the flight back was good"
Cons: "The flight there wasnt that plesent the boarding was really slow they didnt board us accordingly they just boarded in whatever order they felt like didnt get offerd any complimentary drinks and when i asked for one they said they didnt have any of what i suggested also no entertainment unless u want to purchase one"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "No personal entertainment system. Has to use my phone."
Cons: "Seats are narrow and no leg room"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "The seats could be bigger."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."
Pros: "Easy check in and Boarding"
Cons: "Snacks, non usable Wi-Fi"
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "Good flight attendants"
Pros: "Pleasant and helpful staff"
Pros: "Everything went smoothly."
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Attentive and friendly crew."
Pros: "everything was on tyime"
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "On time arrival"
Cons: "Everything else"
Pros: "Just being able get home."
Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Cons: "Everything was great."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "On time. Good leg room."
Cons: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Pros: "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "No gluten free snacks"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."