Reviews for Advantage in Austin
- All reviews 100%
Nov 8 2016
Cons: I ended up having to cancel because Advantage has a new policy that limits local renters to 150 miles a day and to showing proof of insurance. As I was going out of town to take care of a sick relative I couldn't comply with their requirements. Likewise, I didn't have my insurance policy on me. It's a stupid policy and I really wish I had been warned about it.
Nov 2 2016
Pros: good quality car.
Cons: pickup wait line is too long. Delivered car was deferent from what was reserved.
Nov 1 2016
Lots of hidden fees
Pros: The car was clean and even though we rented a minivan and got a Suburban-type car (they were out of minivans) it fit our family and luggage.
Cons: There were so many fees that the estimated $385 rental ended up costing $512, plus we had to leave a $200 deposit that we were not told about previously. Also the carseat we received had the LATCH straps cut, which tells me that someone left it out in the garbage not intended to be used again.
Oct 23 2016
Pros: Drop off was great! Excellent customer service and quick checkin.
Cons: Poor customer service from agent when picking up car. Tried to give me a car that looked like it was in an accident. Damaged front tire rim and dents on fender above rim. She said it was ok, it happened in the car wash. When I said I wouldn't drive it, she walked to the office, came out and never said a word to me. She started checking in anothe customer. When I questioned her, she made some remark and kept on checking in other customer. The desk agent who completed my paper work arrived and said car was ok. I said no so then he tried putting me in a vehicle with Takata air bag. These vehicles should not be on the road. I said no and he upgraded me to a Ford Mustang. Will never use Advantage Car Rental again.