Reviews for Advantage in Austin
- All reviews 100%
Oct 23 2016
Pros: Drop off was great! Excellent customer service and quick checkin.
Cons: Poor customer service from agent when picking up car. Tried to give me a car that looked like it was in an accident. Damaged front tire rim and dents on fender above rim. She said it was ok, it happened in the car wash. When I said I wouldn't drive it, she walked to the office, came out and never said a word to me. She started checking in anothe customer. When I questioned her, she made some remark and kept on checking in other customer. The desk agent who completed my paper work arrived and said car was ok. I said no so then he tried putting me in a vehicle with Takata air bag. These vehicles should not be on the road. I said no and he upgraded me to a Ford Mustang. Will never use Advantage Car Rental again.
Oct 19 2016
Bait and switch
Pros: Upon arrival for a business trip I was told there were no cars available except for a large van. A large van. I had reserved an intermediate car, a Toyota Corolla. I was directed to the rental company set up in the next booth next door and forced to rent a smaller vehicle than I had reserved at a slightly higher cost. Why even make a reservation? What a joke.
Sep 7 2016
Pros: The rental pickup and drop off service was very efficient and easy.
Cons: I had requested a mini van to accommodate 7 passengers. When we arrived to get the car, we were offered an SUV that would seat the same number of people for the same price. The SUV we were given only accommodated 5 people. This created a hardship for our family reunion weekend and caused us to have to make multiple trips to transport family to venues.
Aug 30 2016
Pros: Great customer service and price.
Cons: Car was very dirty.