Reviews for Alamo in Kailua Kona
- All reviews 100%
Based on 92 reviews
Jul 7 2017
KOA Alamo is always reliable with the best service
Pros: Easy to reserve. Kona International Airport team is a pleasure to work with! Always quick and efficient, making the most of your time! Reliable clean vehicles!
Cons: The call center in India that almost messed up my reservation. If you need to call the location direct not the Alamo toll free number, language barrier hurts their service.
Jul 4 2017
Pros: Fast and very easy
Jul 1 2017
Pros: Quick and efficient.. clean car ... hapiness
Jun 26 2017
Well Oiled Machine
Pros: Fast service
Jun 5 2017
Pros: The ease with which I was able to check-in and pick-up/drop-off the vehicle.
Cons: The car was not clean: hair in the backseat, water (?) in one of the door handles, child's carseat had gunk on it.
Jun 5 2017
Cons: Roaches infested in the car
May 31 2017
Easy and good value for your money
Pros: It was easy to get my car and the process went very quickly. The agent was polite checking me in and check-out/return process was even easier.
Cons: There were some sunblock and grease stains in the inside console of the car so it could use some more elbow grease to get out so the car looks cleaner when another person uses it. I didn't see roaches as some of my family members who rented other cars had small roaches that got into luggage and bags left on the ground.
May 31 2017
Pros: We had fast in check in and fast easy check out.Everyone was very nice and efficient..
Cons: Car gad a few dings but not really an issue for us.we gad to rent on Memorial weekend and paid almost twice as much as usual. Understand it was a busy weekend but feel price should remain the same..Nothing against st Alamo all company's did the same
Apr 10 2017
Pros: Great service and friendly staff.
Cons: The kiosk wasn't reading my drivers license or anyone else's either for that matter, so picking up the car took quite a long time due to standing in line. No worries though, staff was very helpful.
Apr 3 2017
Pros: The service was fast and the vehicle was great.
Cons: Only issue was that seats were not clean and actually it had stains.
Mar 24 2017
Good company, but VEHICLE in VERY SAD SHAPE
Pros: The reservation and pick-up/drop-off processes were excellent and painless ... and quick. The price was right (if the vehicle had been in better condition) and the employees were all great!
Cons: HOWEVER, this was the saddest fleet of vehicles I have ever seen! The PREMIUM vehicle I chose had over 30k miles AND was extremely scratched and dented upon pick-up (sadly it was in the best condition of the three vehicles I had the choice of taking). They were all clean, but were all in very abused and sad conditions. I have rented a number of cars from various companies over the past 30 years, and have NEVER seen a fleet of cars in such bad condition. I actually SELF-PARKED at our luxury hotel because I was too embarrassed to drive our vehicle up to the front of the hotel for VALET parking. UNBELIEVABLE!
Mar 24 2017
Pros: The man that helped me when I came in to pick up my car was awesome. So helpful and knowledgeable and he steered me in the right direction without being pushy at all
Mar 20 2017
Pros: everything was very simple. best described as "in and out" regardless if you are picking up or dropping off the rental
Mar 19 2017
Pros: All facets
Mar 18 2017
Pros: The car was nice, clean. Service was good at pick up.
Cons: When I dropped the car off, there was a $10 discrepancy between what I already payed and the bill. I was asked to go to the counter to take care of this. The line was vey long, and I had no time to wait. I have to deal with the difference in charge over the phone this week.
Mar 14 2017
Cons: Great car, new m, clean and well maintained. Thank you.
Mar 9 2017
Excellent Adventures at Every Turn
Pros: Once I finished a quick check in at the rental desk, I was presented with an option of car choices; while this may seem like a small delicacy, it was a courtesy unexpected and much appreciated: I had the chance to choose between a Nissan Sentra or a Camaro convertible. The choice was obvious.
Cons: I can't say I didn't like this, but this was rather a mere inconvenience: the standard insurance didn't cover collisions with actual cars, so I had to upgrade to one about a third more expensive.
Mar 6 2017
Car broke down. No refund/compensation offered.
Cons: Car had alternator issues. Left me stranded. Alamo offered to send someone to jump start (for $70). A very nice park ranger helped me out instead. Was standed for a few hours and i missed my original flight home. Cars break down sometime. It happens. But Alamo did not offer to refund or comp my payment and I think they really should have. Ps. The car's toolkit did not include jumper cables.
Feb 22 2017
My running shoes were stolen
Pros: Car quality, rental agents, shuttle driver
Cons: I accidentally left my running shoes in the car. I dropped the car at 9 pm. I called before 10 am and was told my $100+ shoes with orthotic inserts were gone.
Feb 18 2017
Would not recommend
Pros: Easy on gas
Cons: Brakes were worn out. Shimmied a lot. Trunk latch didn't work right. Paid way too much money for the car I got.
Feb 17 2017
Feb 12 2017
Jan 24 2017
Pick up took 90 mins
Pros: Apparently their computers are down every other Saturday night so they had to check everyone in manually. Took forever. Line was put the door and into parking lot. Ridiculous
Jan 16 2017
Good pickup great drop off services
Pros: I liked the lot attendants and how helpful they were.
Cons: It could have been a little quicker with more self service stations.
Jan 10 2017
Pros: Super easy. They even gave me a free upgrade.
Dec 6 2016
Cons: Some cars were dirty inside or smelled of smoke. We tried 4 different cars before finding one without problems. We finally upgraded in order to get a satisfactory car. How ever the staff was patient and polite.
Nov 24 2016
Hidden fees and scam fees
Pros: Great upgrade because my cheapie wasn't in stock, but price was quite a bit more because of ridiculous fees. Also the new scam charge is a refuel option, in which instead of filling up yourself, you pay, what I found out to be, like 45 bux. Cool if your tank is large and gas is expensive. In my case it was throwing cash away. Whatevs, I'm on vacation. Throwin benjis like I'm living, unnecessarily fast. Hit it fast playas.
Cons: Charges yo!
Nov 18 2016
Pros: We got a flat when parking to close to a curb at the hotel and they exchanged our car with zero hsssle. Fantastic service!!
Nov 17 2016
Pros: Easy check in and easy great check out. I live here and great Aloha spirit and service.
Nov 5 2016
Cons: The car had numerous mechanical problems. We didn't have time to exchange it. They did give some credit ($) for all the problems
Oct 2 2016
Pros: Very courteous personnel.
Jul 20 2016
Pros: awesome staff, very friendly, got us in and out very quick, so much appreciated
Apr 11 2016
Minivan in Paradise
Pros: The ease of the check-in/ check-out process and the value of the rental. The shuttle drivers were polite.
Cons: The shuttles were full and we had to wait both times for a second one to arrive. The outside of the van was clean. The inside was vacuumed but had not been wiped down or QC'd.There was sticky stuff finger painted on the side window and something spilled on the side of the door and seat. The front window was covered in a layer of dust that made it difficult to see clearly.
Feb 10 2016
Car rentals are the downside to travel
Pros: Shuttle person prompt and helped with baggage
Cons: Clerks are not friendly, however, I think if you clearly spelled out ALL rules & guidelines on your confirmation email, it would help eliminate the irritation at checkout. Things like its extra for spouses to both drive, the spouse that's driving must pay with their own credit card (we don't like to bring all of our credit cards for safety reasons), etc. expectations. You also should not let 3rd parties book, if you don't like it when they do. It seems we encounter unfriendliness due to booking through kayak.
Dec 2 2015
Quick easy rental
Pros: Quick check out and in Friendly office staff
Cons: Car selections,limited to GM products although website had other brands. Lot staff were unfriendly.
Nov 22 2015
Pros: Dropping off was easy. Car was clean.
Cons: I went there initially without a reservation through kayak and they told me they only had minivans and h2's for 59-69 and I asked about all those compact cars and midsized cars they had in the lot. Lady said they didn't have any. I get out of line and go on kayak.com and go back up there to another lady showing the Listings of all the compact and midsize cars and she said she never heard of the site and they don't have any of those cars. She also told me that's all they have and if I reserve through kayak she's not making any promises I'll get it. I get out of line, reserve it and walk back up to the original lady and the whole time she tried to upsell me to the h2. I said no and I want a midsized car. I go to to the lot and see about 14 midsize cars I got to choose from. I didn't like the fact that 2 different ladies lied to my face saying they didn't have any of the cars I was looking for. I just had to call them on their bs which I shouldn't have to.
Nov 14 2015
Cons: Inside windows dirty
Nov 8 2015
Pros: Returned early one day and charged us less
Oct 29 2015
Pros: First off, I was greeted with a warm smile and welcome after getting off plane by Talalelei Uli. In a world where customer service is met with complacent, non trusting and non enthused employees, Tala was very warming to myself and my pregnant wife. He was wonderful in helping us and did his best to find a great deal on an upgrade. I sincerely give my upmost praise for Tala and the whole group at Alamo Honolulu. Thank you
Cons: Were out of convertibles but otherwise the experience was great. Ended up with a wrangler 4 door.
Oct 24 2015
Car was a P.O.S.
Pros: The Alamo service was great. They were fast, pleasant, and easy to work with.
Cons: The car was HORRIBLE. I choose a Hyundai Volester - and it was TERRIBLE worst car I've ever driven. Looks like economy only has terrible p.o.s. cars :(