Reviews for Alamo in Kailua Kona
- All reviews 100%
Based on 46 reviews
Feb 22 2017
My running shoes were stolen
Pros: Car quality, rental agents, shuttle driver
Cons: I accidentally left my running shoes in the car. I dropped the car at 9 pm. I called before 10 am and was told my $100+ shoes with orthotic inserts were gone.
Feb 18 2017
Would not recommend
Pros: Easy on gas
Cons: Brakes were worn out. Shimmied a lot. Trunk latch didn't work right. Paid way too much money for the car I got.
Feb 17 2017
Feb 12 2017
Jan 24 2017
Pick up took 90 mins
Pros: Apparently their computers are down every other Saturday night so they had to check everyone in manually. Took forever. Line was put the door and into parking lot. Ridiculous
Jan 16 2017
Good pickup great drop off services
Pros: I liked the lot attendants and how helpful they were.
Cons: It could have been a little quicker with more self service stations.
Jan 10 2017
Pros: Super easy. They even gave me a free upgrade.
Dec 6 2016
Cons: Some cars were dirty inside or smelled of smoke. We tried 4 different cars before finding one without problems. We finally upgraded in order to get a satisfactory car. How ever the staff was patient and polite.
Nov 24 2016
Hidden fees and scam fees
Pros: Great upgrade because my cheapie wasn't in stock, but price was quite a bit more because of ridiculous fees. Also the new scam charge is a refuel option, in which instead of filling up yourself, you pay, what I found out to be, like 45 bux. Cool if your tank is large and gas is expensive. In my case it was throwing cash away. Whatevs, I'm on vacation. Throwin benjis like I'm living, unnecessarily fast. Hit it fast playas.
Cons: Charges yo!
Nov 18 2016
Pros: We got a flat when parking to close to a curb at the hotel and they exchanged our car with zero hsssle. Fantastic service!!
Nov 17 2016
Pros: Easy check in and easy great check out. I live here and great Aloha spirit and service.
Nov 5 2016
Cons: The car had numerous mechanical problems. We didn't have time to exchange it. They did give some credit ($) for all the problems
Oct 2 2016
Pros: Very courteous personnel.
Jul 20 2016
Pros: awesome staff, very friendly, got us in and out very quick, so much appreciated
Apr 11 2016
Minivan in Paradise
Pros: The ease of the check-in/ check-out process and the value of the rental. The shuttle drivers were polite.
Cons: The shuttles were full and we had to wait both times for a second one to arrive. The outside of the van was clean. The inside was vacuumed but had not been wiped down or QC'd.There was sticky stuff finger painted on the side window and something spilled on the side of the door and seat. The front window was covered in a layer of dust that made it difficult to see clearly.
Feb 10 2016
Car rentals are the downside to travel
Pros: Shuttle person prompt and helped with baggage
Cons: Clerks are not friendly, however, I think if you clearly spelled out ALL rules & guidelines on your confirmation email, it would help eliminate the irritation at checkout. Things like its extra for spouses to both drive, the spouse that's driving must pay with their own credit card (we don't like to bring all of our credit cards for safety reasons), etc. expectations. You also should not let 3rd parties book, if you don't like it when they do. It seems we encounter unfriendliness due to booking through kayak.
Dec 2 2015
Quick easy rental
Pros: Quick check out and in Friendly office staff
Cons: Car selections,limited to GM products although website had other brands. Lot staff were unfriendly.
Nov 22 2015
Pros: Dropping off was easy. Car was clean.
Cons: I went there initially without a reservation through kayak and they told me they only had minivans and h2's for 59-69 and I asked about all those compact cars and midsized cars they had in the lot. Lady said they didn't have any. I get out of line and go on kayak.com and go back up there to another lady showing the Listings of all the compact and midsize cars and she said she never heard of the site and they don't have any of those cars. She also told me that's all they have and if I reserve through kayak she's not making any promises I'll get it. I get out of line, reserve it and walk back up to the original lady and the whole time she tried to upsell me to the h2. I said no and I want a midsized car. I go to to the lot and see about 14 midsize cars I got to choose from. I didn't like the fact that 2 different ladies lied to my face saying they didn't have any of the cars I was looking for. I just had to call them on their bs which I shouldn't have to.
Nov 14 2015
Cons: Inside windows dirty
Nov 8 2015
Pros: Returned early one day and charged us less
Oct 29 2015
Pros: First off, I was greeted with a warm smile and welcome after getting off plane by Talalelei Uli. In a world where customer service is met with complacent, non trusting and non enthused employees, Tala was very warming to myself and my pregnant wife. He was wonderful in helping us and did his best to find a great deal on an upgrade. I sincerely give my upmost praise for Tala and the whole group at Alamo Honolulu. Thank you
Cons: Were out of convertibles but otherwise the experience was great. Ended up with a wrangler 4 door.
Oct 24 2015
Car was a P.O.S.
Pros: The Alamo service was great. They were fast, pleasant, and easy to work with.
Cons: The car was HORRIBLE. I choose a Hyundai Volester - and it was TERRIBLE worst car I've ever driven. Looks like economy only has terrible p.o.s. cars :(