Reviews for Alamo in Kailua Kona
- All reviews 100%
Apr 10 2017
Pros: Great service and friendly staff.
Cons: The kiosk wasn't reading my drivers license or anyone else's either for that matter, so picking up the car took quite a long time due to standing in line. No worries though, staff was very helpful.
Apr 3 2017
Pros: The service was fast and the vehicle was great.
Cons: Only issue was that seats were not clean and actually it had stains.
Mar 24 2017
Good company, but VEHICLE in VERY SAD SHAPE
Pros: The reservation and pick-up/drop-off processes were excellent and painless ... and quick. The price was right (if the vehicle had been in better condition) and the employees were all great!
Cons: HOWEVER, this was the saddest fleet of vehicles I have ever seen! The PREMIUM vehicle I chose had over 30k miles AND was extremely scratched and dented upon pick-up (sadly it was in the best condition of the three vehicles I had the choice of taking). They were all clean, but were all in very abused and sad conditions. I have rented a number of cars from various companies over the past 30 years, and have NEVER seen a fleet of cars in such bad condition. I actually SELF-PARKED at our luxury hotel because I was too embarrassed to drive our vehicle up to the front of the hotel for VALET parking. UNBELIEVABLE!
Mar 24 2017
Pros: The man that helped me when I came in to pick up my car was awesome. So helpful and knowledgeable and he steered me in the right direction without being pushy at all