Reviews for Dollar in Kailua Kona
- All reviews 100%
Oct 23 2016
I requested an economy car, got a mini van..for on
Pros: the driver seat was comfortable.
Cons: When I signed up for the car in May, I requested an economy car. When I arrived, the Dollar rental assoicate informed me I had actually rented a "special-generic vehicle or similiar"? This was not very obvious when booking on your website online. I felt my online rental arrangement was very misleading. They said they could only give me the minivan, since this was the type of vehicle they had the most of on the lot, that this was the only car they could offer me at my rate and also no more economy cars were available. I would have never booked a minivan for one person? When I requested a smaller car than the mini van, they told me I could rent a compact car, but could not honor my rate and said I had to pay more. Alex, my associate, was not very nice, spoke with an attitude, like "lady, take the minivan". Crystal, the location manager, only repeated what Alex said, and offered no solution or accomodation. I felt stuck with a huge car on Hawaii and didn't think I receive the best customer service at Dollar. I will not be using Kayak again.
Oct 21 2016
Never again I will give Dollar a dollar for a rent
Pros: Everything They think just because they are on an island they can rip off the public, there needs to be laws for thievery DO NOT RENT FROM DOLLAR
Sep 11 2016
Rental Counter Scams
Cons: At KONA, agents running a scam to get you to change car classes based on number of people in your party. First question they ask is how many in your party, based on that whether you wish a larger or smaller vehicle, any change costs you more per day! Also scare tactics to buy their costly insurance. I will not rent from this location again.
Sep 6 2016
Good and bad experience
Pros: The staff is very friendly and responsive.
Cons: The cars are filthy and not very well taken care of