Reviews for Dollar in Kailua Kona
- All reviews 100%
Based on 67 reviews
Jul 17 2017
They closed at noon and my flight did not get in until 2pm
Cons: left me stranded at the airport with 2 kids and no other available rentals as they closed at noon, who closes at noon!!!
Jul 14 2017
Pros: Drop off was the easiest ever.
Cons: Agent talked me into spending more than I intended. I didn't ask enough clarifying questions, so ended up with an upgrade that was probably more comfortable, but definitely more expensive than I had planned.
Jul 6 2017
Pick up way too slow
Pros: Everything else was fine
Cons: Pick up process too slow and shouldn't be.
Jun 23 2017
Rent a wreck
Pros: The car was very powerful for the hills on the island
Cons: Had to change out the car twice, first time the a/c was not cooling, and the second time because we had a flat tire. All 3 cars we drove had more than 43000 miles and were 2015. They were run down and abused.
Jun 22 2017
Pros: Drop off was quick and hassle-free. Transporters to airport were quick and polite.
Cons: At pick-up, there was a long line and the attendant tried hard to sell me extras/upgrades that I didn't want. I explained that I was happy with a small, economical car due to mpg. Once I mentioned that, I was advised that I was getting a midsize SUV; seemed a punishment for not buying the extras. Car was kind of beat-up on the outside, but inside it was very comfortable and practical.
Mar 29 2017
Pros: Kayak with their misleading insurance was close to fraud. I will never use kayak again.
Mar 25 2017
Dollar employees rude and watch bait and switch
Cons: Dollar refused to provide the size of car advertised. The reservation provided for a five passenger car that could hold five suit cases - they would only provide a compact that would hold two suitcases. I will never rent from Dollar again.
Feb 18 2017
Up selling nightmare
Cons: The agents were rudely focused on upgrading every customer, delaying check in and took unfair advantage of customers
Feb 7 2017
Large vehichle we rented was very convenient
Pros: Large vehicle, staff were helpful in trying to put in the baby seat. Vehicle was clean and easy to drive.
Cons: Nothing to add
Jan 11 2017
Service Good but Quality of Car Bad
Pros: At time of arrival, the shuttle driver as well as the rental agent were professional, friendly, and efficient.
Cons: The car seemed to have been used for off roading on the previous rental as the car still had mud on the tires as well as on the body of the car and the interior. In addition, the radio, bluetooth, backup camera and hazard lights did not work.
Jan 8 2017
Pros: The car ran well
Cons: The car was dirty, and we were not given the insurance or price rate we had been assured/reserved through Kayak the day before
Jan 5 2017
Pros: They gave us a better car than we originally arranged for, and they were flexible with the drop off time
Jan 4 2017
Pros: Everything was amazing except for one thing.....see next column
Cons: Apparently, I wasn't the only who rented my vehicle. My vehicle was also rented by several families of roaches that continued to make their presence known by crawling across our feet, the floors, the steering wheel and the dashboard throughout our trip. As a Kama'aina, trust me, I know all about cockroaches in Hawaii. That said, my guests from Los Angeles, weren't quite as accustomed to sharing their fare with the pesky passengers. Please buy some Black Flag and bomb the hell out of your cars between rentals. Mahalo
Dec 21 2016
Excellent Customer Service
Pros: Fast, friendly, could not have done a better job.
Dec 18 2016
Dollar claimed renting on Kayak will not guarantee
Cons: We rented a 4 door car. Dollar claimed all we could get for our booking was a van. They stated that by booking on Kayak, we were not guaranteed a car for the price we booked. They said to get a car, we would have to pay an addition $140 for a one week rental at their "special" price. We subsequently canceled the rental (at the counter) and booked a far cheaper car through Enterprise. It was a hassle and a rip by Dollar.
Dec 18 2016
Great service, great car
Pros: Everything about our experience was excellent. I'd recommend this company to anyone!
Dec 6 2016
Quick to accommodate
Pros: We had an issue with the booking and they were able to fix it quickly without questions.
Nov 16 2016
This place sucks in kona
Cons: Why don't you do a reservation as a tourist not knowing who you are and see how you are treated Ask for an upgrade Tell them you had the wrong dates by mistake It's a horrid place fui rent a car
Oct 23 2016
I requested an economy car, got a mini van..for on
Pros: the driver seat was comfortable.
Cons: When I signed up for the car in May, I requested an economy car. When I arrived, the Dollar rental assoicate informed me I had actually rented a "special-generic vehicle or similiar"? This was not very obvious when booking on your website online. I felt my online rental arrangement was very misleading. They said they could only give me the minivan, since this was the type of vehicle they had the most of on the lot, that this was the only car they could offer me at my rate and also no more economy cars were available. I would have never booked a minivan for one person? When I requested a smaller car than the mini van, they told me I could rent a compact car, but could not honor my rate and said I had to pay more. Alex, my associate, was not very nice, spoke with an attitude, like "lady, take the minivan". Crystal, the location manager, only repeated what Alex said, and offered no solution or accomodation. I felt stuck with a huge car on Hawaii and didn't think I receive the best customer service at Dollar. I will not be using Kayak again.
Oct 21 2016
Never again I will give Dollar a dollar for a rent
Pros: Everything They think just because they are on an island they can rip off the public, there needs to be laws for thievery DO NOT RENT FROM DOLLAR
Sep 11 2016
Rental Counter Scams
Cons: At KONA, agents running a scam to get you to change car classes based on number of people in your party. First question they ask is how many in your party, based on that whether you wish a larger or smaller vehicle, any change costs you more per day! Also scare tactics to buy their costly insurance. I will not rent from this location again.
Sep 6 2016
Good and bad experience
Pros: The staff is very friendly and responsive.
Cons: The cars are filthy and not very well taken care of
Jul 22 2016
Huge and recent car
Pros: The cheapest car they had was a mini van, recent and with all functionalities. Check in and drop off were very efficient and quick!
Cons: A mini van is nice but more tricky to drive and park and consume more gas
Jun 29 2016
Cons: Dirty. Didn't have a car available when they said they did. Customer service was not helpful.
Jun 22 2016
The Big Kahuna
Pros: We got a good deal on our car, a big van. At first we didn't like it, but we soon fell in love.
Cons: Big car! That is both good and bad.
Jun 19 2016
Pros: Great car at great quoted price and final price exactly equaled quoted price with no additional surcharges.
Jun 7 2016
Pros: fixed price and ability to upgrade
Cons: vehicle a bit dirty and dinged up
May 8 2016
Pros: Easy reservation online, no wait at pick up counter or for shuttle and quick return. Received a brand new SUV for $125 less for the week than the special sale Avis was offering. All in all excellent Value and very good customer service!
May 5 2016
Pros: Fast pick up and drop off. No forced upsale...
Apr 30 2016
A bad experience
Cons: They offered a special car, what they gave me was a mini van ,they charge extra for economy car . I asked for an economy car. I didn't get what I asked for, They charge for additional drivers The other car rental a cross the street didn't charge extra for additional drivers
Apr 24 2016
Pros: In all honesty, nothing. There was not a thing we liked. It was not what we were expecting.
Cons: not what we wanted, way over priced, misleading on the Internet because we thought we were only paying $240 and ended up having to pay $730!
Apr 22 2016
The sales clerk was super deceiving about upgrades
Cons: Customer services and rates.
Mar 25 2016
Pros: I purchased the special mystery car thinking we would be given the smallest car possible, but we ended up with a minivan. Score!
Mar 4 2016
Pros: The service at the counter was great. I had to change vehicles to a larger size but the cost for the SUV was as it was when I had searched Kayak before I left on my trip. Staff at Dollar was great.
Mar 2 2016
Pros: Personnel at the customer service phone were very helpful.
Cons: When we arrived, they did not have the car we wanted so we had a huge suv. We had to return to the airport for another car the next day. That required approximately one hour of our time for the round trip. The second car we had was fine until the ignition switch was not working- another hour. They, once again, did not have the car we wanted despite the fact we were told told over the phone they had what we wanted. They upgraded to a smaller suv which we, once again, did not like. We realize the ignition switch was not their fault. When one is on vacation, they do not want to waste time with cars.
Feb 28 2016
Cost was double what I signed up for
Cons: I reserved a full size SUV and was told it would cost more for Third row seating. I paid double