Reviews for Budget in Kailua Kona
- All reviews 100%
Feb 11 2017
Cons: Check-in took way too long and the location was out of cars in some cases
Jan 30 2017
Pros: We received an upgrade and the car was fine. Drop off was fast and easy.
Cons: Check-in was terrible. We waited 3 hours to get our car. The counter was understaffed for the volume of customers. We were told they had the same problem the day before and did not plan for it. Our car was not available, so an upgrade was offered. The vehicle was determined to be out of service. We were then offered an upgrade but the car had to come from Avis.
Jan 29 2017
Not the price you quoted
Pros: Made on line reservations and had price quote. Got to the store and price was more than double.
Jan 7 2017
Pros: Budget was able to come up with a second car for us, which was helpful with nine (9) in our traveling party.
Cons: Somehow in the online reservation process with Kayak, the reservation for the 2nd vehicle we needed was "lost", so we were desperately trying to get a second rental as we traveled to Hawaii. They did upon arrival, HOWEVER, the cost was DOUBLE what the cost was for the first car!!! Definitely feel we were "ripped off" just because of our situation. Pretty sad when you pay over $2,000 for 6 days for 2 vehicles and yet we paid approximately $4,500 for 6 nights in a house for 9 people. There's something very wrong with this -- I think Budget is making big bucks off travelers!! Quite sad!!