Reviews for Budget in Kailua Kona
- All reviews 100%
Jan 7 2017
Pros: Budget was able to come up with a second car for us, which was helpful with nine (9) in our traveling party.
Cons: Somehow in the online reservation process with Kayak, the reservation for the 2nd vehicle we needed was "lost", so we were desperately trying to get a second rental as we traveled to Hawaii. They did upon arrival, HOWEVER, the cost was DOUBLE what the cost was for the first car!!! Definitely feel we were "ripped off" just because of our situation. Pretty sad when you pay over $2,000 for 6 days for 2 vehicles and yet we paid approximately $4,500 for 6 nights in a house for 9 people. There's something very wrong with this -- I think Budget is making big bucks off travelers!! Quite sad!!
Jan 3 2017
Pros: very cool V8 Mustang convertible
Cons: not surprisingly, a little cramped in back seats
Dec 30 2016
Shady upsell to a 4WD Jeep
Pros: We were able to exchange vehicles to our original reservation.
Cons: Was told by sales clerk that you needed a 4WD in Hawaii due to unpaved roads. We were upsold to upgrade to the only Jeep left for over 2X the price of our original reservation. We were told this Jeep had an automatic roof. The Jeep had a difficult to manually remove 2 section roof. The roads on Hawaii are almost all paved and a 4WD is in fact not necessary. Moreover, driving on an unpaved road was in fact not even allowed per the fine print! Terrible to navigate phone customer service, wasted 2 hours of our time and passed us from rep to rep until one finally admitted they can't do anything. I guess they hoped the customer would just tire and give up?
Nov 30 2016
Cons: Car was banged up, bald tires.