Reviews for Budget in Kailua Kona
- All reviews 100%
Jun 5 2017
Long wait to get car
Cons: It took 50 minutes to get the car and we were 4th in line when we showed up. Also given the timing of our return flight we asked about a 1 hour grace period which they didn't offer, and they don't offer a partial day rate. We'll never rent from Budget again!
May 17 2017
The car was broken.
Pros: The employee was nice.
Cons: I lose one hour of my holidays time to Change the first car they offer me , it was broken and ir Would be very dangerous to drive
Apr 2 2017
Good car and rate but lengthy drop off time
Cons: Took nearly an hour standing in a long, hardly moving line to be able to drop off the car (had to go into the office to the counter for this purpose). Worried that I was going to be late for my airline flight as a result. The management of this facility needs to staff the counter service with more employees when they know many pick-ups and drop-offs are expected based on their reservation information. Two people was not enough, especially when one disappeared for a long period of time!
Mar 23 2017
Understaffed and a janky car
Pros: Got an SUV pretty cheap through the Budget Kona location. That's the highlight. Service was okay after waiting for it.
Cons: The rental office was not staffed to handle the rush. About 12 people were in line, and initially there were only 2 agents. Those agents dealt with the fastpass people, leaving us peons in line. After an hour we got our car. The car turned out to be a bit of a junker. This is probably Jeep's fault for designing a poor transmission. My Jeep Patriot couldn't pick a gear to save it's life, and the car sat at 4000 rpm when cruise was on. At least I know to never buy a low-end Jeep SUV.