Reviews for Budget in Kailua Kona
- All reviews 100%
Apr 2 2017
Good car and rate but lengthy drop off time
Cons: Took nearly an hour standing in a long, hardly moving line to be able to drop off the car (had to go into the office to the counter for this purpose). Worried that I was going to be late for my airline flight as a result. The management of this facility needs to staff the counter service with more employees when they know many pick-ups and drop-offs are expected based on their reservation information. Two people was not enough, especially when one disappeared for a long period of time!
Mar 23 2017
Understaffed and a janky car
Pros: Got an SUV pretty cheap through the Budget Kona location. That's the highlight. Service was okay after waiting for it.
Cons: The rental office was not staffed to handle the rush. About 12 people were in line, and initially there were only 2 agents. Those agents dealt with the fastpass people, leaving us peons in line. After an hour we got our car. The car turned out to be a bit of a junker. This is probably Jeep's fault for designing a poor transmission. My Jeep Patriot couldn't pick a gear to save it's life, and the car sat at 4000 rpm when cruise was on. At least I know to never buy a low-end Jeep SUV.
Feb 11 2017
Cons: Check-in took way too long and the location was out of cars in some cases
Jan 30 2017
Pros: We received an upgrade and the car was fine. Drop off was fast and easy.
Cons: Check-in was terrible. We waited 3 hours to get our car. The counter was understaffed for the volume of customers. We were told they had the same problem the day before and did not plan for it. Our car was not available, so an upgrade was offered. The vehicle was determined to be out of service. We were then offered an upgrade but the car had to come from Avis.