Reviews for Thrifty in Kailua Kona
- All reviews 100%
Nov 24 2016
We felt like the pricing was a bit dishonest
Pros: Ease of booking, return was fast.
Cons: When we made our reservation, the total was $293 for the entire week. We did upgrade the car on arrival for an extra $30/day but we ended up spending $676. That means there was over $175 in mysterious fees that were never mentioned to us. Also, we were told the upgraded car was $30/day when the agent actually meant $30/day IN ADDITION to what we were already paying for the lower priced car. We got that cleared up before we left but he was VERY unclear about it.
Oct 20 2016
This is actually for Dollar Car Rental H0780275341
Pros: Nothing I truly can say I will never rent from Dollar I received this survey for Thrifty and should be for Dollar
Oct 11 2016
Best service at pickup!
Pros: The lady who checked me in, Shawn, I believe provided the best service I ever received renting a car. It made me a fan forever of Thrifty. The vehicle was also great and perfect for Kona.
Cons: People at drop off were a little short.
Sep 21 2016
Cons: They refused to give me the car I reserved and insisted I had to take a minivan instead or pay a significantly increased rate. Not acceptable. They didn't have anything even close to what I reserved.