Reviews for Thrifty in Kailua Kona
- All reviews 100%
Sep 21 2016
Cons: They refused to give me the car I reserved and insisted I had to take a minivan instead or pay a significantly increased rate. Not acceptable. They didn't have anything even close to what I reserved.
May 2 2016
Okay to Bad experience
Pros: Fast and polite Check-in
Cons: Not so clean car, rude checkout (indian guy)
Mar 28 2016
Friendly service - nice car for the price
Pros: Agent at the pickup was very helpful. Drop off was quick and efficient. Car was low mileage and clean. Great car for the price.
Feb 14 2016
Pros: The car.
Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.