Reviews for Avis in Kailua Kona
- All reviews 100%
Apr 23 2017
Pros: In and out great customer service, will be back next year and do it again
Mar 3 2017
Cons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
Feb 21 2017
Pros: Staff was friendly, car was clean.
Cons: The line was long.
Sep 24 2016
Pros: Short line for Avis members.
Cons: No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.