Reviews for Payless in Kailua Kona
- All reviews 100%
Mar 22 2017
Went Above and Beyond
Pros: I had difficulty driving the first car I had received. I called the Payless Rep and they dropped new vehicle directly to my hotel. They literally saved the day. The entire two week vacation in fact
Mar 18 2017
Pros: Hybrid Ford focus
Cons: Exterior of car was dirty , needs a good wash
Mar 9 2017
If not for the bugs...
Pros: Ended up driving 2 nice cars during my week in Hawaii. Both were well appointed and comfortable.
Cons: The first was very nice, but was infested with bugs (due to the environment, not the car or people) and I had to turn it in for a different one. The second was said to be an upgrade, but was not as well appointed, had less power, and wasn't as comfortable, however it was still nice. I was told I would be discounted a day for the inconvenience, but that was not reflected on my bill. When booking, I repeatedly changed the turn in time to 9 pm, but I was still charged a late fee when I dropped it off... at 9 pm.
Mar 7 2017
Check your bills
Pros: Customer service people very nice
Cons: Got charged an extra 10 dollars after i turned it in and 10 dollars when i first got it.... watch your bills