Reviews for Payless in Kailua Kona
- All reviews 100%
Based on 45 reviews
Aug 22 2017
Nice car but staff was too pushy
Pros: Car was good and price was too
Cons: They try to upsell you too bad, I didn't feel comfortable but I guess you just gotta say NO
Aug 18 2017
Long line at pick up
Pros: Expedite drop off
Cons: Extremely long wait at pick up
Aug 10 2017
Hybrid = $80 in fuel for 500mi
Pros: Great car at the best price. Will use you guys every time! Thank you! Andrew
Jul 27 2017
Cons: Probably 45 people in line to pay less employees helping it was at least a two hour wait. I didn't Rent the car
Jul 25 2017
Worst Rental Ever
Pros: The car
Cons: My online reservations for 8 days shows a total price of $505.87. When I went to pick up I see a total of $720.25. I called and ask if I can cancel since I found a cheaper deal elsewhere. I was told to just bring the car back and they will credit me when I drop off the car. I was charged $421.11 for just one day of the rental. On top of that, I spent over 6 hrs at their office on those two days at their Kona office. The line was out the door under the hot sun. They could have easily organized the line so it would bend inside so more people can fit and have AC. The attendants were primarily old white ladies who worked very slow. 6 available people but only 3 were working. They tried to upsale me when I went to pick up the car and were quite persistent too. I am a patient man, but they were really testing me to my limits when the lady I worked with went on break and I had to wait for another attendant to help me. That was almost an hr wait. I will not rent from them again.
Jul 22 2017
Pros: Pick up process took a bit long. Our reservation was for 4p. We left at 6p but they clocked us in for 4:30p so we had to return it same time.
Jul 21 2017
Pros: Car, return simplicity
Cons: Pickup line took an hour.
Jul 3 2017
Grossly understaffed at pickup
Cons: The pickup counter was grossly understaffed at pickup. I waited over an hour in line, 45 minutes before additional help arrived. The staff was slow to react to an influx of customers and should have called for help earlier.
Jun 25 2017
May 29 2017
Ridiculous waiting time
Cons: Had to wait over 1.5 hours to pick up car. Never again Payless.
Apr 2 2017
1 hour wait to pick it up, no wiper fluid
Cons: There was about 15 rentals ahead of us, close to 50 people, all reservations and they didn't care. Ones we got to the counter, the clerk was pushing extra insurance, more expensive car, fuel options and got annoyed when I refered to all the people in the line behind us. Then two of my credit cards "didn't work" and when I said that they work all over the world and I was told that they might have been stopped. Turned out they have to call somewhere to authorize the card for all the customers (I didn't realize what they were doing while waiting in line). The Jeep will need new brakes and wheel lubrication soon. It didn't break down! There was no wiper fluid, so I had to stop by Target to get some. I would not recommend this company.
Mar 29 2017
Car in Kona
Pros: We feel like we got a good value for our money. The car was pretty new and served us well. We did a lot in our visit and it performed well especially on our drive to Hilo which is a big drive over mountains.
Cons: The car had just come out of the wash and was still very wet when we received it. It would have been nice to have it dried because it never looked very clean on the outside. Towel drying always helps get what was missed in the wash. The inside barely had anything cleaned. It needed better vacuuming and wipe down.
Mar 24 2017
Worst company on the island
Pros: After arriving we were told that they would not accept our debit card due to our flight being thru military. After explaining that the flight was guaranteed to have a return flight we were told to " try another company" several hours later we finally rented a car for less money and no hassels.
Mar 23 2017
Long line with not enough help,Overcharged
Pros: The car itself was comfortable
Cons: The Payless Hertz staff at the airport overcharged us with additional fees and did not tell me the extra $20 insurance was per day
Mar 22 2017
Went Above and Beyond
Pros: I had difficulty driving the first car I had received. I called the Payless Rep and they dropped new vehicle directly to my hotel. They literally saved the day. The entire two week vacation in fact
Mar 18 2017
Pros: Hybrid Ford focus
Cons: Exterior of car was dirty , needs a good wash
Mar 9 2017
If not for the bugs...
Pros: Ended up driving 2 nice cars during my week in Hawaii. Both were well appointed and comfortable.
Cons: The first was very nice, but was infested with bugs (due to the environment, not the car or people) and I had to turn it in for a different one. The second was said to be an upgrade, but was not as well appointed, had less power, and wasn't as comfortable, however it was still nice. I was told I would be discounted a day for the inconvenience, but that was not reflected on my bill. When booking, I repeatedly changed the turn in time to 9 pm, but I was still charged a late fee when I dropped it off... at 9 pm.
Mar 7 2017
Check your bills
Pros: Customer service people very nice
Cons: Got charged an extra 10 dollars after i turned it in and 10 dollars when i first got it.... watch your bills
Dec 19 2016
Pros: Great car. Drop off was fantastic and quick. Very clean, new car.
Cons: We were unaware of the additional driver fee until we picked up the car.
Dec 8 2016
Cons: The lady who helped us was just plain horrible.
Jun 24 2016
Great price on upgrade
Pros: Upgraded to new Mustang GT convertable for +$20 a day. Car was new and clean. Slight problem with getting the upgrade in the "system" but turned out fine
Jun 18 2016
Pros: Cheap Clean car
Cons: Extra charges for the drop-off time 2nd rate customers of Budget Car Rental
May 31 2016
Not bad if you dont mind roaches...
Pros: It did the job, had pretty awesome gas mileage, and allowed us to go all over the island to see what we wanted to see.
Cons: Pretty quickly after picking it up we started seeing bugs, and only saw more and more as we went along. They looked like baby roaches, which was completely disgusting. We didn't have food in the car or anything and still we were seeing them crawling all over! We called Payless and they gave us a new car without issue, which I appreciated, though it sucked having to drive all the way back to the kona airport, which was nowhere near where we stayed. Unfortunately, the first thing we saw when we opened the door to the replacement vehicle, was another roach. We decided to just suck it up and take the car, as we had already wasted a lot of our day driving up there, and honestly, sometimes in Hawaii there is just no avoiding the roaches, but it was very disgusting and I really think Payless should take measures to avoid this in the future. As for me, I won't be using Payless again.
May 24 2016
Payless maintenance on their cars needs to be incr
Pros: Ease of pickup
Cons: Bald tires on the car
May 3 2016
Terrible service, terrible junky beat up dirty car
Dec 23 2015
Price Higher Than Kayak Agreement
Pros: Airport pickup.
Cons: The cost of the rental was higher than what was quotedon my Kayak agreement. They said it was higher because tax was added??? Kayak had already added taxes ? If you do not have a receipt for a gas purchase they will "fine" you when you turn the car in (although tank is full)