Reviews for Payless in Kailua Kona
- All reviews 100%
May 29 2017
Ridiculous waiting time
Cons: Had to wait over 1.5 hours to pick up car. Never again Payless.
Apr 2 2017
1 hour wait to pick it up, no wiper fluid
Cons: There was about 15 rentals ahead of us, close to 50 people, all reservations and they didn't care. Ones we got to the counter, the clerk was pushing extra insurance, more expensive car, fuel options and got annoyed when I refered to all the people in the line behind us. Then two of my credit cards "didn't work" and when I said that they work all over the world and I was told that they might have been stopped. Turned out they have to call somewhere to authorize the card for all the customers (I didn't realize what they were doing while waiting in line). The Jeep will need new brakes and wheel lubrication soon. It didn't break down! There was no wiper fluid, so I had to stop by Target to get some. I would not recommend this company.
Mar 29 2017
Car in Kona
Pros: We feel like we got a good value for our money. The car was pretty new and served us well. We did a lot in our visit and it performed well especially on our drive to Hilo which is a big drive over mountains.
Cons: The car had just come out of the wash and was still very wet when we received it. It would have been nice to have it dried because it never looked very clean on the outside. Towel drying always helps get what was missed in the wash. The inside barely had anything cleaned. It needed better vacuuming and wipe down.
Mar 24 2017
Worst company on the island
Pros: After arriving we were told that they would not accept our debit card due to our flight being thru military. After explaining that the flight was guaranteed to have a return flight we were told to " try another company" several hours later we finally rented a car for less money and no hassels.