Reviews for Payless in Kailua Kona
- All reviews 100%
Aug 10 2017
Hybrid = $80 in fuel for 500mi
Pros: Great car at the best price. Will use you guys every time! Thank you! Andrew
Jul 27 2017
Cons: Probably 45 people in line to pay less employees helping it was at least a two hour wait. I didn't Rent the car
Jul 25 2017
Worst Rental Ever
Pros: The car
Cons: My online reservations for 8 days shows a total price of $505.87. When I went to pick up I see a total of $720.25. I called and ask if I can cancel since I found a cheaper deal elsewhere. I was told to just bring the car back and they will credit me when I drop off the car. I was charged $421.11 for just one day of the rental. On top of that, I spent over 6 hrs at their office on those two days at their Kona office. The line was out the door under the hot sun. They could have easily organized the line so it would bend inside so more people can fit and have AC. The attendants were primarily old white ladies who worked very slow. 6 available people but only 3 were working. They tried to upsale me when I went to pick up the car and were quite persistent too. I am a patient man, but they were really testing me to my limits when the lady I worked with went on break and I had to wait for another attendant to help me. That was almost an hr wait. I will not rent from them again.
Jul 22 2017
Pros: Pick up process took a bit long. Our reservation was for 4p. We left at 6p but they clocked us in for 4:30p so we had to return it same time.