Reviews for Payless in Kailua Kona
- All reviews 100%
Jul 3 2017
Grossly understaffed at pickup
Cons: The pickup counter was grossly understaffed at pickup. I waited over an hour in line, 45 minutes before additional help arrived. The staff was slow to react to an influx of customers and should have called for help earlier.
Jun 25 2017
May 29 2017
Ridiculous waiting time
Cons: Had to wait over 1.5 hours to pick up car. Never again Payless.
Apr 2 2017
1 hour wait to pick it up, no wiper fluid
Cons: There was about 15 rentals ahead of us, close to 50 people, all reservations and they didn't care. Ones we got to the counter, the clerk was pushing extra insurance, more expensive car, fuel options and got annoyed when I refered to all the people in the line behind us. Then two of my credit cards "didn't work" and when I said that they work all over the world and I was told that they might have been stopped. Turned out they have to call somewhere to authorize the card for all the customers (I didn't realize what they were doing while waiting in line). The Jeep will need new brakes and wheel lubrication soon. It didn't break down! There was no wiper fluid, so I had to stop by Target to get some. I would not recommend this company.