Reviews for Avis in Hoboken
- All reviews 100%
Based on 37 reviews
Dec 27 2016
Pros: Gahh pricey insurance but I think that's sort of standard. The car was clean, customer service is fantastic, very easy check in/out.
Oct 31 2016
Cons: Not a seamless pick up. This company nickels and dimes you for everything. You can't pickup early. Frustrating customer service.
Oct 24 2016
Pros: Easy pickup in the garage
Cons: Return lot was full unsure where to drop off
Oct 16 2016
Pros: Avis has friendly efficient and extenrkg helpful employees!
Jul 27 2016
Excellent customer service by friendly Pakistani g
Pros: Great personality, very friendly and helpful and delightful sense of humor during an otherwise stressful moment for me as I began my move out of state with the help of a 12-passenger van rented at Avis.
Cons: The Hoboken Avis office doesn't have an indoor waiting area for customers. Since it was extremely hot and humid the day I rented my van, it was incredibly uncomfortable and unhealthy having to wait on line in the outdoors until the friendly front desk guy could take me. He was the only one enclosed in a little office, which of course did have air conditioning, but it was only his own little "cubicle," and everyone else had to line up literally in the parking lot in the heat.
Jul 16 2016
Pros: The site contacted me prior to my rental to confirm what time I would arrive. I picked my car up the morning after the July 4th weekend and he wanted to make sure he would have our prefered vehicle.
Jul 3 2016
Pros: great service
Cons: no complaints
Jun 3 2016
Cons: I was not able to rent the car despite having all the necessary requirement. I was told that I couldn't use my debit card to pay for the rental fee
Jun 2 2016
Ordered a luxury vehicle. Got a KIA.
Cons: Whoever thought that KIA made luxury vehicles? Do I honestly need to say more. Our luggage barely fit and the seats were similar to my sisters high school honda civic.
Jun 1 2016
Terrible customer service and no overnight drop
Pros: The car was fine and clean, no problems there.
Cons: The customer service was awful all around. The staff was unnecessary cheeky and curt during very interaction. We would have returned the car half a day early, but the staff at the Hoboken location gruffly told us that they didn't have an overnight drop. We had to pay to park the car in a different garage overnight and make an extra trip to return it. This return was delayed because I got sick. I tried to call the Hoboken location to inform them of the situation, but they consistently put me on hold and then would hang up on me after ten minutes. This was the absolute worst customer service and car rental experience I have ever had, and I will not be returning.
May 27 2016
Will be renting again!
Pros: New clean comfortable car! Still had new car smell! Drove very nicely. Staff was lovely and helpful on both ends of the trip! The process seemed fast and efficient. Will be renting again!
May 11 2016
Pros: Vinny was the gentleman serving me. Courteous and communicated all the details very well.
Apr 26 2016
Pros: Good service, upgraded my car for no cost, didn't charge extra for BS, conveniently located
Cons: Only a 40 minute grace period before they charge you an extra day but it's cheap enough so that it's not a huge deal to do 2 days instead of 1
Mar 26 2016
Pros: Fast, efficient rental. Very friendly and helpful staff. All fees discussed up front so no surprises at drop off. Drop off was fast and easy.
Cons: Car itself was hard to drive; very limited visibility in rear and blind spots. This is Ford's fault, not Avis' but does reflect their choice in cars. Rental counter was also incredibly difficult to find, as it was on a completely different street than the address listed. No signs (at the listed address) to direct me to the rental counter. Took 10 mins and a phone call to even locate it.
Mar 8 2016
Pros: I want to give a shout out to the guys who work at the Avis desk, they were very pleasant and displayed great customer service.
Feb 23 2016
Could not reach anyone helpful at corporate
Pros: The franchise owner himself called me back and made sure everything would go well with the actual return.
Cons: I called the rental office to report a minor collision, they transferred me to someone (I later learned) from Fleet Management who was disgustingly rude, obnoxious and unprofessional. The registration on the car was not updated and the registration papers were not in the vehicle. I had a very difficult time with the police officer who took the police report of the collision because they could not verify a valid registration - all of these are Fleet Management problems, but the person from Fleet Management would not even give me his name! I then tried calling corporate and was bounced around 10 times before an Avis Security officer finally got on the phone and VERBALLY confirmed the validity of the registration - by then the police officers involved decided to be reasonable (they believed that I was not willfully driving an out of date registered vehicle that I had rented around). If the police had decided to be unreasonable (which was their right) they could have towed the vehicle and left me standing out on the street. Avis service was abysmal on this rental - I strongly urge anyone renting an Avis vehicle to personally make sure the registration papers are present and in order before taking the vehicle (I have rented thousands of cars in my life and have never done this before).
Jan 13 2016
These guys don't know anything about there existan
Pros: all, but the amount debited out of my account, and the account they debited it from
Cons: I was asked for a credit card (and I only have an UK one), but was told that the actual payment was to be debited out of my US debit card, thing that never happened. So I ended up paying in GPB, at a conversion rate that nobody would like. Plus, instead of 57.51 USD, I was charged 325.01 USD. Can anyone explain where the other 267.5 USD come from? I have taken pictures with the car when I left it, with no damage and the tank full, as I have picked it up.
Nov 30 2015
Pros: We got an Intermediate car for the same price as a Compact. The car we were given was clean, performed well, and got excellent gas mileage.
Cons: Rental was more expensive than what we typically pay given the Thanksgiving holiday.
Oct 19 2015
Cons: After I confirmed my reservation with Avis, I went to pick up my rental car only to be told that my car wasn't there and it would be at least an hour to two hours before I could take the rental car, which resulted in me being unable to attend a wedding. I called Avis Customer Service where, after I told them about my situation, I was told, "What do you want me to do about it?"
Oct 19 2015
Cons: There were no cars and I waited 1.5 hours to get one. About a dozen people were also waiting.
Oct 19 2015
Horrible experience; Unapologetically unprofession
Cons: They overbooked cars so bad that when I came to pick up my reserved car two hours after my reservation time I was told I would have to wait two more hours to get the car that I had reserved.
Oct 18 2015
Pros: The vehicle was perfect for my needs and completed 2000 miles in 10 days faultlessly.
Cons: Difficulty in ensuring I received model I had requested.