Pros: I didn’t like anything because I never received any service or a vehicle. I was there on time maybe even 30 min before pick up but never got a vehicle I was told to wait atleast one hour and added to the wait list. So I went to eat by the time I got back they were closed for the day.
Cons: Atleast notified the customer of anything.
Couldn't give me a car at the time of my reservation
Cons: I rented a car to go to my best friend's bridal fitting. When I went to pick up the car, I was told there were none available and I would have to wait at least an hour an a half. The on-site manager was completely unsympathetic. When I asked why there were a number of cars in the lot available, he said he couldn't give me any of those because they were all reserved (as my car was also supposed to be). He gave me the phone number for another manager, who was better, but the only solution was for me to drive to another Hertz location 20 minutes away to pick up a car. By the time I finally got a car, it was an hour and 20 minutes after my reservation time and I was 20 minutes further away from where I need to go, causing me to miss the appointment. I was also promised compensation for all of the issues, but have yet to receive anything and paid full price for my reservation. The car itself was also very dirty inside when I got it.
Pros: Customer service was excellent.
Cons: We had problems using the EZ pass.
Chaos at drop off
Pros: Service at Hertz pick up in Hoboken NJ - excellent.
Cons: Drop off at Hertz at BWI airport - no staff, chaos.
Very good but could use tech improvement
Pros: Bluetooth connectivity to phone. Steering wheel controls. Speedy service. Smooth ride.
Cons: supplied GPS system touch screen needed recalibration: eg to select an R one had to tap the S; once connected to Bluetooth phone, the voice commands of the car could not find certain numbers; there should be some kind of drop off system even when the office is closed on the weekend.
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