Garland Car Rentals

Cons: Customer Service poor No Car Available when I arrived No networking between Kayak other Entity for Customer Satisfaction or troubleshooting issues.

Cons: I love the fact that all of the staff tried very hard to accommodate my family and I. We ended with Alamo which is the same company great service and different policy I respect all policy however when you have guest visiting from another country management should be empowered to except cash, if it is the only method of payment. The reservation that we had with Enterprise was not at the air port, when we arrived they were closed. we did not check our booking therefore we could only be accommodated for one night if we cancel are reservation. We had a long drive of two hours drive to Wichita Falls that night so we had to cancel just to get a car that night. which cost us in the end more than sixteen hundred dollars verses eight hundred and eleven dollars twenty four cents which was the cost of the reservation.

Cons: It would have been nice to know that the pick-up location for the car was 20 miles away and there was no ground transportation other than a $45 tax ride to get there. The NW Highway address meant nothing since that highway borders the airport. I'll know better next time. Other companies at the airport were slightly more if I'd know what I know now, would have chosen them.

Cons: I ordered a car online and was not available in 3 locations. because i needed economy car for a week just to go to work, staff behaivour very rude, no attention to costumer, it seemed like they were not there to rent cars. Never again enterprise.

Cons: All of it.....when I got to avid to pick up the car reserved for me......they gave it away to a walk in.....them tey said come back in 30 minutes and they would have my car.....got back in 20 minutes and again they gave the car away to a walk in after they told me I would get the car I reserved.....then they told me I was out of luck they weren't going to do anything for me cause they closed at noon.....on top of that they STILL haven't refunded the $63 from the insurance. ....so no I won't take kayaks advice ever again....

Cons: The car kept losing connection with our phone telling us that the USB didn't support our smart phone for the GPS. We got lost 3 times because of that.

Cons: It was dirty from the previous driver, dusty, greasy smudges on everything, stuff on the floor, dirty Windows, scratches all o et the car, I was embarrassed to pick up clients in the area. broken car charger. Nearly impossible to find an address to return vehicle, then when I finally got an address, my Gps didn't recognise the location. I went to the wrong place the first time. then the attendant told me to get on the green bud and pointed do o got on it but it took me to the wrong terminal. I nearly missed my plan. I shouldn't pay for bad service. 312.758.2584. Shari icornes

Cons: Extremely inconvenient hours for pickup and return. Very limited selection too. Got there a tiny bit late and almost all the cars were gone.

Cons: I asked for a car at DFW airport, I reserved it and when I arrived they said the car was reserved at another location... don´t know how that happened, when did Kayak change my requirement? and I ended up paying double. Terrible!

Cons: No car was available at the original location reserved, so I had to travel 20+ miles to another location to get my reservation.

Cons: Tried to confirm reservation and availability on the phone but no one would ever answer or return my call. Got all the way to the location and was informed there were no cars available to rent.

Cons: I reserved my car 2 weeks before and when I went to Hertz to pick up my reserved car,Hertz told me that its a third party reservation we cannot give you the car at the price it was reserved and they increased the price thrice. I really had to rush to another rentals at that moment.It was a terrible experience.I will never reserve any car from kayak.com.Even I had the conformation mail they did not give me car at the price that was on my reservation.

Cons: I wish the staff went over the car with me. Many of the cars they have is new, so there are features that are available that many would not know. Ask a staff member about the car or a feature and you can easily stump them,