Hillside Car Rentals

Cons: I got charged for random late fees that even the people there didn't understand, and I don't have time to fight it. So it just leaves me feeling like I was cheated.

Cons: 3 hours late to drop off the car due to a mishap and I was charged 1 full day of $137 extra! That was a rip off! I feel cheated.

Cons: The pickup process was lengthy, and the Budget agent made a big deal about our wanting to use a debit card to pay for the transaction. She brought up the notion that they would perform a credit check and If our credit wasn't up to their standards, they would reject our request for a car rental. This was a very negative, uncomfortable conversation as it seemed like the agent had already assumed our credit was unworthy. My boyfriend finally just handed over a credit card to end the unpleasant interaction. I have not encountered this attitude at other rental companies such as Enterprise.

Cons: it was dark, so it was difficult to check the car for issues. There were none.

Cons: The windshield inside was filthy, had to clean it with window cleaner in order to be able to see satisfactory to drive

Cons: Thank god I called before I went. They were supposed to have a cargo van and I would have had a regular passenger van. Forget about calling doubt it they just give you the runaround and just transfer you and finally disconnect you.

Cons: The manager was rude and when I tried to pick up a confirmed rental, I was told there were no cars. I had a confirmation number, but she said that couldn't help me. This was the Payless rental at Newark airport. Went to the next counter and rented through budget. Don't book with them!

Cons: Outrageously poor service and an infuriating experience Who are the clowns operating this half-baked rental car business out of Newark Airport? I'm guessing they're evil, whoever they are. When I arrived to claim my reserved car they lied about what my original reservation details were so that they could try to up-sell me into a more expensive contract. Try to get your head around that? The attendant was so rude, she wouldn't make eye contact, and she lectured me with her idiotic company-fed lines until finally accepting that the scam wasn't going to work on me. I eventually got my car as reserved, but it stank like smoke. Absolutely horrific.

Cons: My reservation was lost, and then when my partner attempted to get any information using all of the reservation info that I passed along to him (and offering to have them call me directly, or me call them), he was told that there was nothing that he could do. Then, they "found" the reservation by looking under a code for another airport and alerted him that they had no cars left even though we attempted to notify them and modify the reservation/late pickup. Once told they had absolutely no cars, we both again looked online and immediately found that we were able to reserve the same car at the same price. When we showed that to the counter help, they sighed and said that yes they did have cars, but it would be "like, 45 minutes" until they were ready at the earliest. None of this really made sense, but I wasn't exactly approaching this budget car rental situation with that expectation. Luckily, my partner was able to make a separate reservation, and then "spend time at Dunkin Donuts" until the car was "ready" as directed. I did end up paying for a car rental insurance agreement for both times I attempted to book, and not for the actual rental that took place. Silver lining though - we didn't get any additional damage charges while risking the lack of round 3 insurance!

Cons: Too many taxes added on which were a surprise.

Cons: Location is horrible and the drop off procedures are really old school

Cons: No issues. Super satisfird

Cons: It was tucked away hard to see off street

Cons: No spire and I do have a flat tire if I do half I do half call you private company to charge xxxxxx amount of money

Cons: They were actually the worst service and business I have ever had to deal with. Will never rent through thrify again and question using kayaks services for recommending such a terrible establishment.

Cons: The 90 minute wait, the poor condition of car (including broken AC) never received key so couldn't restart and car was towed without my consent- with my stuff still inside and wasn't given new car for full day (but charged for full time)

Cons: I feel like they are dishonest with regard to fees. They upsell insurance hard and it's not needed for almost everyone. Also, they charge an absurd amount to use EZ-pass which is very convenient in the tristate area. Ridiculous and inconvenient. Other rental companies don't charge for EZ-pass (including zipcar).