Cons: When I went to pick up my car at at 12:20PM, no one was in the office to help me. To fix this, I abandoned my reservation and rented directly from Budget at the airport. Problem solved.
Nov 2 2015
Pros: We loved the Chevy Silverado.
Cons: The center seat belt in the back was broken and not disclosed to us. When we got home we loaded the truck to go camping and then started to load the kids into the back seat and discovered the seat belt was broken. We had to change the way we had the passenger situation set up with another vehicle that was going with us which was not expected. When we told this to the rental place they said sorry and that was it. No refund or discounted rate due to the vehicle not being as represented by them. They could have handled this more professionally.
Dec 30 2015
taking advantage of their l>mixed hours
Pros: Having found a decent price I showed up on Saturday just past noon to find their doors closed. Upon reaching the manager the next day my reservation rate wasn't honored and I was given the run around by the local and national reps.
Feb 26 2016
Pros: I have been renting from this location for over 20 years. Very convenient always nice.
Cons: Prices are typically higher because of the surrounding area.
Feb 3 2018
Pros: Everything was as it should be
May 3 2017
This Enterprise is Lame!
Pros: The fact they had the Ford Transit 350 van.
Cons: I am convinced that they misread (benefit of the doubt) the gas level in because 5/8 of a tank should not take invoke a 40 mile range warning after 70 miles of driving. This is a 25 gallon tank! After adding 8.5 gallons to the tank, we were able to travel another 30 miles to our function and all the way back (over 100 miles) before the van was empty again. The van is suppose to get 14 mpg, I calculate less that is less than 11!
My frustration is they don't listen. They appear like they could care less. I will never rent at this Enterprise again. And one final note, add more staff, one should be forced to wait 15 minutes in line to rent or return a vehicle.
Pros: They had no cars available when I arrived, they wouldn't call any other branch to see what was available. Your app would not allowed to cancel the reservation so I couldn't look for another rental company. I had to call around and end up paying double of what I wanted. Horrible experience!
Jul 22 2017
Excellent Customer Service
Pros: The Agent was very friendly and accommodating.
Pros: Upgraded for having to wait for my rental
Cons: Office was closed when I arrived and I had to wait 20-30 minutes for someone to return
Sep 17 2017
Car reserved. Just kidding.
Cons: Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.
Jul 2 2016
Pros: Very convenient for me.
Cons: Agent could resolve my reservation amount vs billed amount. I believe AVIS has always handled this if there's a problem.
12 travelers who rented a car in Laguna Niguel gave the car agency they used an average rating of 6.3