Pros: Car is clean, comfortable, safe, functional & effective gps, courteous & helpful employees. My next car to rent will surely be from Enterprise.
Nov 8 2016
They paid my parking ticket!!!!
Pros: The people were very friendly and did their best to compensate for the long wait I experienced when I first picked up the car.
Things that went above the call of duty to help me...
1. Gave me 10% off
2. Gas card for my next rental
3. Allowed me to return my car to the airport location, saving me an uber drive.
4. when I offhandedly mentioned I had just received a parking ticket, the lady at the counter said hand it to me and we'll take care of it. I NEVER expected that and it was so fantastic!
Cons: I got there on a busy friday afternoon and had to wait over an hour for a car to be available for me. I found some papers and such from the last driver which made me feel it wasn't thoroughly cleaned before passed on to me.
Nov 15 2016
Pros: Customer service was excellent. The people there answered all my questions and helped me in every way. The car we rented was in great condition too. My friends and I were really satisfied with the whole experience. Thank you Enterprise!
Jan 4 2017
From Chaos to a Successful Trip
Pros: I liked the fact that even though my reservation was not fully completed, the staff found a way to make something work for me. I really appreciate that. The car that i received was not the one I requested but it turned out working perfectly fine for my trip.
Cons: They didn't have the car I had made the reservation for even though the reservation was made 2 months prior.
Pros: The pick up was easy and fast. No problems or long lines.
Cons: This would be my second time in the last three weeks renting a car from Hertz, and I don't understand why they take you through that soft credit check when I just rented a car two weeks prior. I don't like that part of the rental process.
Jan 24 2017
Reserved car not available
Pros: Return was easy.
Cons: I reserved a full size vehicle upon arrival they did not have a full size vehicle available. Attendant was a bit rude upon pick up. Understand he was frustrated because of the lack of vehicles.
Aug 3 2017
Pros: it drove
Cons: I got double charged. Terrible customer service on phone and in person