Cons: I was not being informed my age can only rent the smallest car, even I have informed you guys about my age before hand. The people who gave us the car were really really rude, I got a flat tire 10 min after we pick up the car, that I have to pay myself, it was the worst experience.
Jan 2 2017
Great Bargain at a Nearby Enterprise
Pros: Everything went exactly as planned. As a Plus member, it was quick and easy and I was pleasantly surprised that the advertizsed price was honored.
Apr 21 2017
Pros: They picked me up in a timely manner and were very courteous
Cons: Car was supposed to be non smoking and clearly someone had smoked in it which wasn't the companies fault but it still smelled.
Cons: We were given a Mustang because they ran out of vehicles. That may sound like a nice upgrade but not when you are driving across the country during winter. I then tried to swap vehicles once I made it to my destination like they promised me I could. To confirm this I spent 45 minutes on the phone and was assured they had ample vehicles. Again I was let down because they were unsure what to do and was stuck with the Mustang on the way back.
Oct 22 2017
Called us the night before to tell us vehicle wasn't available
Pros: We rented an SUV for a large family vacation 6 hrs drive up north. We got a call at 8pm the night before stating that the SUV wasn't available and someone made a mistake. They offered us a sedan instead. We told them this was unacceptable, we have a sedan, it's not big enough. Then they tried to get us to pay $15 more per day for a larger SUV and refused to work with us. Only after calling corporate did they start being accommodating. The next morning I called to make sure everything was in order and got told by the girl on the other line she wasn't sure this was going to work out. She had to talk to her regional manager to make sure it was ok. She would call me back. After this we called corporate and canceled the car. My wife called Enterprise and they gave us the exact car we originally requested, for almost the same price, within 30 mins.
Cons: Lack of communication, lack of courtesy, laziness, lack of work ethic, inexperienced personnel and attempted embezzlement of extra funds.