Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Called us the night before to tell us vehicle wasn't available
Pros: We rented an SUV for a large family vacation 6 hrs drive up north. We got a call at 8pm the night before stating that the SUV wasn't available and someone made a mistake. They offered us a sedan instead. We told them this was unacceptable, we have a sedan, it's not big enough. Then they tried to get us to pay $15 more per day for a larger SUV and refused to work with us. Only after calling corporate did they start being accommodating. The next morning I called to make sure everything was in order and got told by the girl on the other line she wasn't sure this was going to work out. She had to talk to her regional manager to make sure it was ok. She would call me back. After this we called corporate and canceled the car. My wife called Enterprise and they gave us the exact car we originally requested, for almost the same price, within 30 mins.
Cons: Lack of communication, lack of courtesy, laziness, lack of work ethic, inexperienced personnel and attempted embezzlement of extra funds.
review from
-
4.4
Let down
Cons: We were given a Mustang because they ran out of vehicles. That may sound like a nice upgrade but not when you are driving across the country during winter. I then tried to swap vehicles once I made it to my destination like they promised me I could. To confirm this I spent 45 minutes on the phone and was assured they had ample vehicles. Again I was let down because they were unsure what to do and was stuck with the Mustang on the way back.
review from
-
3.6
You get what you (hope to) pay.
Pros: I liked nothing about this rental.
Cons: 1. The pick-up representative tried to sneak in some damages unnoticed when giving me the car. Had to catch that and convince (!) him to record the damage before taking the car. 2. The car was given as having a full tank but the gas meter dropped below the "F" after just 2 miles. When I got a full tank on my own the gas meter stayed above (!) the "F" for almost 50 miles. 3. The amount charged after the return included a bunch of fees o top of the original amount quoted as inclusive of all the fees and taxes. The cost went up from $225 to $313. I am going to dispute that. 4. Oh! And there was a sign at the pick-up counter saying that one will be charged a $250 cleaning fee for leaving the car unclean. Unheard of to me because a rental vehicle is supposed to be cleaned and washed before each rental.
review from
-
2.0
Called us the night before to tell us vehicle wasn't available
Pros: We rented an SUV for a large family vacation 6 hrs drive up north. We got a call at 8pm the night before stating that the SUV wasn't available and someone made a mistake. They offered us a sedan instead. We told them this was unacceptable, we have a sedan, it's not big enough. Then they tried to get us to pay $15 more per day for a larger SUV and refused to work with us. Only after calling corporate did they start being accommodating. The next morning I called to make sure everything was in order and got told by the girl on the other line she wasn't sure this was going to work out. She had to talk to her regional manager to make sure it was ok. She would call me back. After this we called corporate and canceled the car. My wife called Enterprise and they gave us the exact car we originally requested, for almost the same price, within 30 mins.
Cons: Lack of communication, lack of courtesy, laziness, lack of work ethic, inexperienced personnel and attempted embezzlement of extra funds.
review from
-
4.4
Let down
Cons: We were given a Mustang because they ran out of vehicles. That may sound like a nice upgrade but not when you are driving across the country during winter. I then tried to swap vehicles once I made it to my destination like they promised me I could. To confirm this I spent 45 minutes on the phone and was assured they had ample vehicles. Again I was let down because they were unsure what to do and was stuck with the Mustang on the way back.
review from
-
3.6
You get what you (hope to) pay.
Pros: I liked nothing about this rental.
Cons: 1. The pick-up representative tried to sneak in some damages unnoticed when giving me the car. Had to catch that and convince (!) him to record the damage before taking the car. 2. The car was given as having a full tank but the gas meter dropped below the "F" after just 2 miles. When I got a full tank on my own the gas meter stayed above (!) the "F" for almost 50 miles. 3. The amount charged after the return included a bunch of fees o top of the original amount quoted as inclusive of all the fees and taxes. The cost went up from $225 to $313. I am going to dispute that. 4. Oh! And there was a sign at the pick-up counter saying that one will be charged a $250 cleaning fee for leaving the car unclean. Unheard of to me because a rental vehicle is supposed to be cleaned and washed before each rental.
review from
