Reviews for Dollar in Honolulu
- All reviews 100%
Based on 84 reviews
Feb 23 2017
Ridiculously bad car
Pros: All the customer service personnel I interacted with were great. Truly friendly and helpful.
Cons: I only wanted a standard car but I was upgraded to full-size (bigger gas hog) unless I "wanted to wait". The car was filthy with sweat stains on the seats, it wasn't gassed up fully, USB connector didn't work so I had to buy a wall charger for my phone, and I was charged over $300 when I returned it despite my Kayak reservation price of $85.01... Worst rental car experience ever.
Feb 15 2017
Cons: Car was very dented and dinged. 42,000 miles. Had to jump start multiple times. And the drivers window occasionally didn't work. They also tried to charge $150 to add a day before agreeing that that was cray and charging me $30. Never again.
Jan 29 2017
Pros: Staff were all very friendly, and we were very pleased with the clean, new vehicle!
Jan 22 2017
Pros: All went smoothly - car drove great, was clean, reasonably priced, and didn't incur any hassles or hidden fees.
Jan 21 2017
Pros: Staff was very nice both when renting and dropping off.
Cons: Pick up took over 30 minutes, just waiting for the car. Rented the car at 6:00pm was scheduled to drop off at 5am. Plans changed and requested to drop off at 6am and they said it would be an extra $12. Not too accommodating if your plans change so be sure to have the exact time of drop off otherwise you will be charged a huge amount for each hour. Didn't make sense that I paid for a pickup at 6pm, never got in my car till 6:50 and they didn't pay me back for the hour I lost.
Jan 9 2017
Pros: Car was clean & comfortable but had high mileage (38k). Also paid 20% more than quoted. Needed new wipers.
Dec 28 2016
Pros: checkin and checkout was a breeze. Very nice and quick process.
Cons: They did not refill the windshield wiper fluid.
Dec 16 2016
Pros: Price are lower than competitors.
Cons: They didn't fill a gas to full. I didn't realize that until I drive about 10 minutes. I didn't have a time to return and tell them so I called thier customer service. Instead of reaching to the branch I rent a car, it was connected to some abroad... Explain the situation, was told "bring back a car with same level of gas, no problem". When I return the car. They said they don't have any record of the gas was half empty. So I was charged $30 which I am not responsible for.....I have to reach to their customer service again....
Dec 8 2016
Good luck extending your rental!
Pros: I got a great daily rate on a rental in Honolulu. I picked the car up at the airport location - which is a shuttle ride away and not onsite. The customer service at the counter was great and the young woman helping me said it would be no problem to extend my rental at the same rate if necessary.
Cons: Fast forward to the end of my rental. I was waiting for my car to arrive from the mainland and it was delayed at the port. I needed to extend my rental for one day so called to do so. Instead of adding an extra day, at my contracted rate, what they said needed to happen is a whole new contract. So rather than simply adding a day - even at a new rate (which at the time of the call I could get a one-day rental at Dollar for $45) - the re-quoted the entire contract and said I had to do a weekly rental as it was now 5 days instead of 4. So my previous plan went from $117 total to $389 total. In no world is this fair! Better off renting the car for longer than you need and returning it early as that fee is only $25! Bye bye Dollar and good luck with your scams.
Nov 30 2016
Given an expired car & charged double than was boo
Pros: Customer Service was very friendly (in person at the location)
Cons: I came to visit a family member in the military. The car rented to me had expired tags and registration, so I was unable to get onto the base. I called the rental company and told them about the situation. They suggested I drive back to Honolulu, which was over an hour from where I was, to get a new registration or new vehicle. I refused to waste any more time driving back. I had to park the car a few miles away at a location that would allow it, and pay for a ride back, so I was unable to use the vehicle. I ended up returning the car early and still had to pay for a day's worth of keeping it. I was also charged over double the price of the booking price I made online.
Nov 30 2016
Pros: The representative was very courteous and made check-in simple and efficient.
Nov 18 2016
Pros: The car was a bit cheaper than the other places. Car was clean enough.
Cons: I should have gone to pick up the car earlier in the day. The line was long and not moving very fast. Looks like it was catering to the Asian tourists so each transaction took a little longer than otherwise.
Oct 17 2016
Cars in bad condition
Pros: Drop off was easy
Cons: Shuttle took 30 min for pickup from airport, cars were in bad condition (damaged) and we kept having to insist on another car before they'd switch us out.
Sep 29 2016
Pros: The friendliness and helpfulness of the staff was outstanding. Pure Aloha
Sep 28 2016
Affordable and easy to use. Friendly staff
Pros: Price was great! Good, clean cars. Third time renting from this location!
Sep 21 2016
Total bait and switch!
Cons: I chose this rental because it was a convertible... Then I received the confirmation email, and it had a picture of a totally different car. I tried to explain this to the associate at Dollar, but he wasn't even willing to listen. I even have a screenshot of the car shown on Kayak, but he didn't even seem to care. I feel totally cheated, and this was a total downer during my Hawaii trip. I likely will never use Kayak or Dollar again. Simply not to be trusted.
Aug 21 2016
Drop off from Hell
Pros: Car was fine. Pickup was easy.
Cons: They moved out of main car rental area. It took us a half hour to find them to return the car.
Aug 2 2016
Pros: Quick response to my report of a screw in the tire once i noticed it.
Cons: The cleanliness of the vehicle, a stronger vacuum required for all the sand.
Jul 26 2016
Customer Service Sucks, Vehicle was horrible
Pros: I liked nothing
Cons: Their customer service was not good at all, after requesting to speak to the manager the manager stated that they could do nothing at all and I would just have to deal with it. If I was not in such a rush and stuck at their location waiting for the shuttle to take me somewhere else I would have spent my money somewhere else.
Jun 9 2016
Pros: Price was half what Enterprise wanted
Cons: Dollar charged me a higher daily rate than the one I booked with Kayak (23.95 vs 19.21). Dollar said, "not our problem - take it up with Kayak." You have no way to contact customer service by phone even using the phone number I provided - very frustrating! What is it I don't understand about a contractual daily rate from Kayak? How can I get the difference returned?
Apr 21 2016
Pros: everything was great
Apr 11 2016
Pros: Todo el servicio es muy bueno y rapido
Apr 5 2016
Cons: Slack service. Was charged .8/gal for fuel after filling up and confirming that the needle was on F. I didn't see the $7.99 fuel surcharge on my receipt until I got home. I should have paid closer attention to this location's low ratings.
Apr 4 2016
Quick and easy pickup and drop off
Pros: Issue free! I wish all rentals were that efficient.
Apr 4 2016
Pros: Easy in and out rental.
Apr 4 2016
Pros: It was a good value.
Cons: The fees were as much money as the car rental.
Mar 31 2016
Great price, good car
Mar 23 2016
Leave this company
Cons: Charge too much after you arrive at the counter. Unfriendly staff. Unable to communicate.
Feb 17 2016
Will not rent from this store again in Honolulu
Pros: Pick up & drop off at airport was convenient & driver was very helpful.
Cons: They did not want to accept insurance purchased from thru Kayak. Recommended I up grade from premium vehicle to suv for more room & luggage which was ok, wanted to add 2nd driver & even upgrading was charged for that also. The vehicle lacked a quality cleaning, vehicle did not have a panel on it that was not scratched up, molding lower fender damage, etc. They should be embarrassed to put a vehicle looking like this out for rent, also intermittently upon acceleration vehicle bucked & jerked like the transmission was going to fall out. With up grade & 2nd driver cost 50% more than price on Kayak.
Jan 17 2016
Pros: The car
Cons: The customer service is not oriented to the customer, the price more than doubled the advertised price, inflexible drop off locations, long wait even though it was reserved
Jan 12 2016
Pros: I was given a choice of vehicles and the one I chose was very well appointed and very clean. The agent at the check in desk was very pleasant and efficient. At the return, the person checking my car was very polite and friendly. Overall it was a very good experience marred only by the problems with the shuttle timing.
Cons: The shuttle to and from the airport takes too long. On the pickup, the other rental car shuttles came around to pick up customers at least twice as often as the Dollar shuttle. After returning the car, it took about 13 minutes for the shuttle to arrive to take customers to the terminal. Luckily, I was not in a hurry.
Dec 30 2015
Pros: price was great and Dollar stuck to the price.
Cons: I searched car rentals at the airport. I reserved a compact car at dollar airport. When we arrived we found out the reservation was at a different location in the same town. Had to take a cab 40 minutes away to pick up our car. The airport location would not honor the low price of our original agreement.
Dec 30 2015
Good prices and friendly service.
Pros: Staff was very helpful. Car was good for the price.
Dec 29 2015
Pros: Shuttle drivers very energetic and caring!
Cons: Car looked and drove like an old used car.
Dec 26 2015
Give your review a headline
Pros: The surevey could not be opened; therefore I willl place the review in this box. Everything wa perfect. The reservation process, pick-up, dropoff and the car that we received. I would definitely rent from Dollar in Hawaii again.
Dec 21 2015
Pros: The car was easy to drive and was spacious enough for us. The tank was filled and I was thankful for the good windshield wipers because it was raining most of the time I was driving.
Cons: As soon as I opened the car door, I noticed that it seemed not to have been cleaned. It was dirty inside the driver door and there was a coffee stain on the console. Plus the back window had dirt all across it as if it hadn't been wiped clean. When it rained, it wasn't hard enough to clean off the dirt so it was a little hard to see out the back window. (This car had no back window wiper.)
Dec 10 2015
Pros: The value of the rental.
Cons: Mechanical issues with the car.
Dec 9 2015
Pros: I liked that they gave me the type of car I actually reserved. Others consistently give me a compact if I've reserved a medium sized car, for example. Throwing in a free GPS was awesome. Can't beat the price. Very good. Thank you very much.
Nov 30 2015
Pros: Car was clean and ran well. No issues during my stay
Nov 24 2015
Pros: The price was very reasonable and the staff were very courteous. The car was clean and comfortable.
Cons: I arrived early in the morning and there was only one person at the counter to serve all the customers. The line was not huge but there was a line of customers. Eventually another staff member came in and set up and helped customers which helped but it would have been nicer if there had been more staff to help.
Nov 23 2015
Pros: There were no lines so I was seen quickly and drove away within 10 minutes of arriving at the counter. Everything was very straightforward and just as I expected.
Nov 22 2015
Pros: The car was ok, size was correct.
Cons: Was swindled into buying insurance while booking online. Then when I got there they said that they don't accept 3rd party insurance and I had to buy their coverage. I ended up paying twice the amount for insurance than I dod for the actual car.
Nov 19 2015
Pros: No problems, easy pick up, car was clean and in good shape.
Cons: A little trouble finding the drop off as dollar is not located with the other rental car returns.
Nov 18 2015
Reliable Rental Agency
Pros: Over the years my wife and I have had positive experiences when renting from Dollar, and found more of the same for this last rental. The customer service agent was not pushing add-ons or a vehicle upgrade. Instead, she made recommendations based on our particular situation and needs (our car was in the shop for about a week for computer repairs). As long as Dollar has vehicles for rent at reasonable prices they will be at the top of our list for consideration.
Cons: There were some extraneous surface scratches on our vehicle that didn't bother us, but it was somewhat disconcerting that no one verified those blemishes at the time of checking out the vehicle. Without that verification by an employee, an unscrupulous agency might attempt to bill renters for the blemishes again and again without the renter having any documentation to show that the blemishes were pre-existing.
Nov 13 2015
Quick, easy, great price-point
Pros: The rental booking and pickup was very easy and quick. We got the car we wanted and were very happy with Dollar
Oct 30 2015
Swift and easy
Pros: Drop off was very quick
Cons: Pick up lagged a bit