Reviews for Alamo in Honolulu
- All reviews 100%
Based on 102 reviews
Jan 14 2017
Great customer service
Pros: Was a great experience from start to finish! Like the no hassles.
Jan 5 2017
They fixed my reservation mistake
Pros: I inadvertently reserved a car via Kayak in my daughter's name; she was several thousand mikes away. However, they honored the price and then, because no standard cars were available at the moment (they were being cleaned), offered me an upgrade to a midsize SUV. Car return was efficient and no unexpected costs. Third time in past two years I've rented at this Alamo and they've always been helpful and a good deal. I rented from a competitor a few months ago by accident and waited in a huge line both to check out and then, on return, to get on the bus to go back to the airport--never again!
Cons: Car could have been cleaner inside, though it had been vacuumed.
Jan 4 2017
Cons: I was sent to wrong car rental locations because Hotwire didnt have enough cars so they pushed us to another location which was very inconvienient...I rented for 2 islands in hawaii and thankfully I called second island to confirm location and again was sent to wrong place so I canceled it .... I will never rent a car through kayak/ hotwire again.. was very difficult to deal with when I have 2 young kids
Jan 1 2017
Pros: All staffs are fast and accurate
Dec 27 2016
Cars are old and not clean
Pros: The rate is pretty cheap
Cons: 1. Cars that have run >50000 miles compared to Hertz / Enterprise who give pretty new cars 2. Had to change my first car because it steering wheel, seat cushions were sticky. 3. Second car, although looked equally bad, smelled of cigarette smoke, did not feel sticky and I didnt feel like changing it again 4. Agent promised a callback from the rental office to change car without having to go to airport again. Didnt get any call, had to go to airport myself to change the car
Dec 27 2016
Cons: Once we arrived they wouldn't honor your rates. Had to pay more for the rental. Arrived late and tired had no choice but to pay
Dec 5 2016
Pros: Though they were absolutely packed on the shuttles to the point I had to wait for the next shuttle at the airport, they got us to the line briskly and I had my car within 15 minutes of arrival. They didn't have the car I reserved so they gave me an upgrade.
Nov 22 2016
Pros: Cost jumped from $30 to $100. Not using kayak or the renter again.
Nov 20 2016
Pros: When we collected the car, No one told us the office was not 24/7, so we had a few issues on return. First the location is tricky to find and not as clearly signposted as those on the airport property so it took a while to get there. Based on the airline advice to arrive 90 minutes before the flight and to make sure we got there on time I built in an extra 30 minutes for car rental return; we arrived at 0345 as we had an 0600 flight- but the office didn't open until 0430, which left us in a panic: when the office opened there was a long line waiting to get in. The staff were quick and efficient though and we made our flight easily. A better brief at pick up would have made the whole thing much smoother.
Oct 22 2016
Car could have been cleaner
Pros: The car rental pick up was available sooner. Reserved one for the morning and was able to pick it up earlier. Ended up getting the car 11pm the night before the reservation.
Cons: The car was great. The back seats could have been cleaner. And some car matts would have been helpful with most of the beach sand.
Oct 12 2016
Pros: Great price. The car was clean and new. The people were so kind and accommodating. I forgot to return the key and was able to give it to the shuttle bus driver on the way to the airport.
Sep 4 2016
Lack of Courtesy
Cons: When returning the car at 530am there was no attendant in sight out in the return area. I drove a bit further and saw a person but he did not signal to stop. As I was driving slowly, there was a loud banging on my window, the attendant then started to yell at me motioning me to back up. After backing up the car, I asked where to park, she did not answer. She just said to leave the car. After I got my things and started to walk in the building the guy i had seen earlier got into the car revved the engine loudly while I was in front of the car. It was clearly a sign of disrespect.
Aug 19 2016
Pros: they let me have an extra hour to turn the car back in
Cons: I ask for airport pickup and got a beach location that wouldn't pick me up at the airport. I finally got the airport Alamo location to help me get a car and it was filthy
Aug 16 2016
Great but not at airport!
Pros: Good FAST service with no hidden fees.
Cons: Everything was perfect but this place isn't at the airport. Of course it is my fault for not checking- just know it is in Waikiki which is a $40 cab ride form airport.
Aug 11 2016
Pros: Reserved an economy car, but due to limited inventory I was upgraded (no cost) to a constable camaro. My toddlers loved it. The lady who gave me the keys walked me through the basics i.e. where the gas fill was and how to operate the cover, first time I've had that courtesy.
Cons: Car was dirty inside and out. I had to clean the windows, smudges on the windshield were pretty bad. There was garbage from previous renters left in the car.
Aug 10 2016
Pros: They ended up renting me a convertible camero
Aug 7 2016
Pros: Easy pickup and return. Helpful and professional staff. Car was clean and perfect for our needs.
Cons: Would like GPS and code for car to be able to lock keys in car.
Jul 27 2016
Efficient, excellent, easy!
Pros: Customer Service consultant June was very informative and pleasant she made the whole transaction super smooth even when my card declined she let my partner use his and she advised that we could use cash upon our return. She also bumped us up to a mustang which was a great treat! The ladies outside offering us the vehicle were super delightful and lovely, gave us plenty of extra tips and were brimming with advice. Upon our return the gentleman receiving the vehicle didn't even charge us for the petrol we used!
Jun 15 2016
Poor condition of vehicles
Cons: I picked thru 3 vehicles, trying to find one that was clean and acceptable. Odor and stained seats in all 3. All 3 had multiple scratches on outside. Since there were no others available, I picked the best one and lived with it.
Jun 5 2016
Pros: Been back to Alamo for 3x within 6 years and they have a great price and service.
May 30 2016
Pros: We got an upgrade since they were out of the size we paid for
Cons: Had to put air in tires when the alarm went off. Picked up at 2:00 PM, and brought back at 3:00 PM, had to pay for two extra hours at $22.
May 4 2016
Cheap, but NOT worth it.
Pros: Price was comparable with other agencies.
Cons: All minivans available were either dirty or smelled. We needed up with a very poorly kept vehicle only because of the short time we had the vehicle. Frustrating and would NOT recommend. Be advised, you need to take a shuttle to the lot, so you and 30 of your friends can swamp the company and spend the next hour of your life waiting.
Apr 9 2016
Pros: Easy in, easy out. Good choices
Cons: Wish it was attached to airport
Apr 4 2016
Pros: Timely pick and and delivery at cruise terminal.
Apr 1 2016
Great helpful Service
Pros: Really nice counter help and greeter
Mar 30 2016
Pros: I was impressed we were given a hybrid for our rental (which was a free upgrade from what we originally booked - I'm guessing it was what was left on the lot). It was an incredibly smooth ride, and I felt very at ease the entire road trip. It took no time to get used to. You can't beat Alamo's prices either.
Cons: All of the additional insurance and fees got to be a little difficult to follow along with, and I felt like I was being pressured into buying more than I needed. They even tried to upgrade our ride to a convertible even though our party wouldn't fit in it. I understand it is more of a corporate level sort of thing and most rental places are like this. I still didn't like this pressure though. Despite this, our representative was still very courteous.
Mar 29 2016
Pros: Drop off went quick
Cons: Had a very long wait to get the vehicle
Mar 27 2016
Great car...poor service
Pros: Beautiful Volvo SUV car.
Cons: We watched while every other shuttle van passed us, twice+ before Alamo van showed, 20 minutes later. Agent could not of cared less.
Mar 2 2016
"QCS" Quality Customer Service
Pros: Upon returning the vehicle, the service was so efficient. They were busy with other customers, but I was out of their establishment in less than 10 minutes. The employee that assisted me was very courteous, thanked me for choosing Alamo & honest to tell me that I didn't have to fill the gas up & I was refunded back on my card, $39.00.
Cons: Everything was great.
Feb 29 2016
Cons: On arrive shuttle bus took ages and was full. Charged more for extra driver. Agent overly pushed for a car upgrade and extra money for insurance. Car smelt strongly of stale cigarette.
Feb 26 2016
Pros: We reserved an SUV and got to drive a Subaru Forester which we loved! Usually Hawaii tourists get jeeps so we were happy to try something new.
Feb 23 2016
Pick up at airport
Cons: The shuttle passed us three times before stopping They followed the same stops each time instead of staggering the stops The driver felt if he had a full vehicle he was doing his job
Feb 14 2016
Very fast check-in & friendly customer service
Pros: We were met by a very nice salesperson immediately and she assisted us with check-in. We were in our rental in no time!
Feb 9 2016
Pros: We were more than 7 hours late when we finally arrive in Honolulu. I had called earlier to tell them we would be late, but they said that they automatically hold reservations for 24 hours! Great job.
Feb 7 2016
Excellent customer service
Pros: Easy shuttle service-oriented rental office, great selection of cars, least expensive out of airport car rental agencies and excellent, friendly staff.
Cons: Car was not fully cleaned.
Jan 25 2016
Pros: Check in kiosks and super fast drop off
Cons: No overview of operation of car features
Jan 24 2016
Pros: The many choices of cars to pick from
Cons: Can't complain
Jan 23 2016
Pros: Easy search, easy to book
Cons: Lack of information on inclusions and exclusions such as insurance options. Booked in Aus dollar charged in US dollar for same amt
Jan 19 2016
Pros: Service was great! It was fast, quick and the car was perfect for what we needed.
Jan 18 2016
Pros: Truly enjoyed the customer service after a long flight. The selectionsecond for vehicles was abundant. Got to rent a brand new car
Jan 12 2016
Great Rental Agency
Pros: Very FAST rental agency, great car (got a 4-door sedan as an "economy"), and overall awesome experience.
Cons: I liked everything about this rental. Even the return was fast (under 1 minute) with no issues.
Dec 28 2015
Pick up-drop off
Pros: We could find a way to get the pick up at Waikiki instead of taking s bus to the airport etc. people were friendly.
Dec 17 2015
Pros: The car was fine, I more so had a problem with the booking. I opted for full insurance on your website and it wasn't the policy I needed. I ended up canceling the policy and losing money due to exchange rate, the insurance I actually needed was liability and that wasn't an option on your website. And it literally doubled the price of the rental. If I would have known that I probably wouldn't have done it that way, but I had changed my plans and hotel because of the car rental and it was to late to change my plans again. So I don't appreciate not knowing what the realistic price was going to be from booking through you. It makes me not want to deal with Kayak, it really had nothing to do with Alamo...
Dec 14 2015
Pros: The staff at the desk tuck care of me and Candace at the car return treated me with patience, professionalism, and aloha.
Dec 4 2015
smooth process, no problems
Pros: I booked the car on my phone while I was walking from baggage claim to the rental center. No problems picking it up at all. The car was comfortable and adequate to the task.
Nov 19 2015
Pros: They ran out of full size so they gave us a convertible which was great to see the island. Car had a few lights out but they waved fuel service charge
Nov 8 2015
Pros: the car itself, although not cleaned well from previous renter
Cons: all the costs that are not disclosed up front. daily rental cost appears low, but be prepared for actual rental to be 3 times higher than your quoted because of overpriced insurance, fuel fee, and other hidden fees. I'll never rent from alamo again and I'll never trust ptices listed by kayak.
Nov 7 2015
Missed the mark
Pros: Affordable internet rate and nice facility
Cons: The Attitude of the individual who sent us off with the car. Looked at me like I was an idiot when I asked a question about previous damage on the vehicle and got into a staring match or something. It's the only way I can describe it. I asked him a question and he just stared at me. I felt like I was in high school again. Bottom line the dude was incredibly unprofessional and is not helping leave a good impression on the facility. Additionally I drove the car for about 50 miles. The vehicle was a fiat and had 7/8ths of a tank remaining. I was then charged for 3-4 gallons of gas. I highly doubt that the fiat has 24 or 32 gallon tank. If you are going to charge a higher premium for the fuel at the station then charge the correct quantity
Oct 18 2015
Pros: Great Price. Great Car. Fast friendly service. Couldn't be happier.
Cons: Nothing. Liked it all.