Reviews for Enterprise in Honolulu
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Feb 23 2017
bait and switch
Cons: I made reservations for 4 days at $218. Got there at 1930, only to find out the non airport Enterprise closed at 1800 and the airport Enterprise would not honor the $218 price. Had to pay $350 for the same size car for the same 4 days.
Feb 22 2017
misleading pick-up location
Pros: The car was incredible. They upgraded us to a truck, which turned out to be perfect for the North Shore. The staff was very helpful when they realized that we had booked through priceline/kayak. They were also frustrated because apparently this happens a lot.
Cons: My big problem is with priceline/kayak. I booked through this service and checked the pick up location: Honolulu. Fun fact: There are 3 Honolulu Enterprise locations and they do not provide transportation from the airport to two of those locations. We got to the airport Enterprise and the staff was nice when they saw my panicked look because they said they didn't have my reservation and no extra cars to rent. They called us a cab to get us to the other location, but it was over $30 to get the cab to the other location and then we had to pay another $30 to be able to drop it off at the airport Enterprise. When we were dropping off our car, another customer was having the exact same issue.
Feb 18 2017
So many choices
Pros: Got a great value on line.
Cons: So many choices and it takes so long to know which one is where, the shuttle picked us up at one place and then took us to one location, the second location came and picked us up so the luggage transfer was a bit of a pain. It listed a shuttle but this is not correct. The only shuttle service is to the main one on the airport, all others have to come and get you and transfer luggage, had I taken a car at the airport, it would have been almost double what I paid. Also when I arrived they did not have the car that I had reserved, they never do, but they will always upgrade you to a "better one" . My better one was a pick up, which was OK, but may not be for others. I was worried it would not get good mileage but it did. In the end all was well beyond the transfer of luggage, I had one very heavy one.
Feb 16 2017
Pros: Staff very friendly. Good price. convenient
Cons: Could use a new shuttle bus