Reviews for Enterprise in Honolulu
- All reviews 100%
Mar 25 2017
Pros: Customer service and the amazing shuttle drivers.
Cons: Shuttle wait and interior of vehicle was stained and floor carpet was ripped on drivers side.
Mar 19 2017
Cons: I have ling had a membership with Enterprise so they are my default for normally quick courteous service in other cities. Rented "Special" which turned out to be Jeep Wrangler. Smelled like BO and very scrapped up and icky to say the least. Customer Service seemed not to care. Finding the return was stressful as it is not with other returns and the one ways and awkward roads made GPS difficult to follow. I've rented from them previously and had mediocre experiences each time. Will look for other vendors in the new rental facilities rather than deal with Enterprise in HA.
Mar 18 2017
Pros: Branch Manager Carlos Martinez is a star! He was a real calming presence and very pleasant and courteous. At drop-off we had an important question and immediately he took the time to research and come up with the answer. We appreciated his help so much! Deserves a bonus, folks.
Cons: We reserved an economy car and when we arrived there were none to be had. We were offered a Mustang convertible by the fellows in the garage and when we pointed out a window that would not close properly, they suggested a "fix" that would require lowering the top every time we opened that window. We did not take it. They did find us a Dodge van that was VERY clean and comfortable but was a bear to park for our 2 weeks there.
Mar 17 2017
Cons: You gave me a reservation at the downtown location not the airport which cost me 11@day more and check in was 3 times as long while the airport location tried to accommodate me.