Reviews for Hertz in Mesa
- All reviews 100%
Based on 39 reviews
Jun 21 2017
Pros: Great, clear, roomy car. Service was excellent. I was in and out in no time.
Apr 28 2017
Pros: No problems or issues.
Apr 13 2017
Never rent again
Cons: Hertz refuses to use debit after on line says they are acceptable, would not accept second form without spouse present. I had to lose a plane ticket that was bought to use from el paso
Dec 19 2016
Cons: Clarify that return paperwork. Also put a pen in the drop box so people don't have to find one at the Asian grocery store a block away.
Nov 14 2016
Cons: Location was hard to get to from airport and total cost was $100 over the estimate
Nov 7 2016
Very Bad Experience..... Tried to force double pay
Cons: After trying to up-sell a different vehicle then the vehicle that was already reserved, they actually tried to force double payment. They had all sorts of weird numbers of only a partial payment received and how much needed to be payed (more than the initial payment that was already made, and more than it would have cost from another company straight from the airport.) I am still waiting for all of the pending transactions to finish to get this all resolved.... very unhappy with how this went down. Unfortunately would have done much more business with Kayak and this rental company if this would be resolved correctly.
Oct 18 2016
Beep Beep, Don't get the Jeep
Pros: As normal, Hertz was pretty great to work with. Friendly customer service at the Iowa branch, and the car didn't explode, so that's always a plus.
Cons: Had some issues with the car pretty well straight off the bat. The Jeep regularly beeped at me that it needed the oil changed, had a slow leak in the driver's side rear wheel, and had a rattle in the air conditioning.
Oct 13 2016
Dirty car, long waits & extra fees
Pros: The car I got was nice but it took too long to get it.
Cons: I had to wait for 25 minutes to get to the counter because there was only one person working... then they didn't have a car ready. The car I got never got washed, and the one worker went out & vacuumed while I waited. It took an hour to get a car that I'd already paid for. I returned the vehicle on time, with the exact amount of gas that was in it when I took it. They authorized my card for double the amount of the rental & didnt release the other half for 5 days. THEN Hertz charged me an extra $71 (for reasons nobody could explain) and I had to be on the phone for over 30 minutes to get that resolved. Ridiculous!
Oct 10 2016
Pros: Great car and Great on gas
Cons: All good
Oct 6 2016
Pros: Comfortable ride, good gas mileage
Cons: Car was not clean, lots of bugs splattered, dirty Windows, and garbage left in the back seat
May 15 2016
Pros: Since this was my drop off point on a Sunday. No one was present in the parking lot so had to go inside airport to find assistance. Return was easy - advised employee that the car needs BRAKE MAINTENANCE!!!
May 11 2016
Pros: Car was clean as promised.
Cons: Pick-up took a terribly long time for them to find a car for us even though the lot was full. The over $200 hold on top of the original price was outrageous for someone travelling. Average people don't have a couple thousand dollar limit they can just hold while travelling and still having to pay for hotels, gas and other expenses. Brought back car with a full tank and they still charged an extra $15 for fuel fee?
Apr 10 2016
Pros: Quick , easy pick up
Cons: Very long wait to turn in keys. Key drop off box not visible and agent spent over 20 minutes with one customer. When she finally acknowledged me the transaction took 10 seconds.
Nov 17 2015
Cons: No attendant at drop off site. Had to go back into terminal.
Nov 11 2015
Cons: I am handicap with loss of lower left leg amputation hertz wanted to charge 36.00 to drive me to airport. I was not to happy about that. But it is what it is. They should have transportation for the handcat when a person can't walk to far. Hertz customer service at skyharber. Phoenix. Is very poor. I wont rent again because of this. Thank you . Mr. Patrick Sudderth
Oct 20 2015
Hertz is THE WORST
Pros: The only part of the car that fell apart was a piece of the ceiling. And, when it fell no one was hurt.
Cons: arrived at Hertz at airport and saw 30-40 people sitting on the floor. Assistant Manager telling those in the long line that there was a 90 minute wait for cars, once you'd checked in. Check in took one hour of standing in line. At check in counter we're told we're now on the waiting list. We say we've reserved a minivan, and don't want to be told in 90 minutes that there aren't any available. Clerk wisely agrees and disappears to speak to Manager. He comes over, speaks to us and then disappears. Another 30 minutes go by. (And nobody has gotten off the floor yet either to go get a car). He says regretfully that in fact I can't get a minivan. there is one at the Mesa Airport, however. Usually, he says, they'd give us a car to drive over there to pick up the van. But he says he has no cars. At all! But he says, just take a cab, get a receipt, and the manager at Mesa will reimburse me. Well, that didn't happen. And the cab cost $86! Bottom line: flying time NYC to Phoenix - 4.5 hours. Hertz office to hotel -5 hours. Hertz is the worst!
Oct 20 2015
Pros: Car was as expected.
Cons: I booked thru kayak requesting pick up/drop off at phx sky harbor. Kayak reserved it at Mesa regional airport. A big difference between $34/day reserved and $119/day actual. Luckily, Hertz honored the mesa daily rate, but had to charge more taxes upping the overall rental significantly. What a hassle. Also happened to person next to me in line. Seems like a kayak software error. Will not use again. Also, Hertz used vtc kiosks instead of in person rental agents. Sucky. Still had to wait in a long line while waiting for the machines to warm up and expert Tammy from Florida to come online. She was good but the vtc was very off putting and still required a manager's override so I had to hunt one down.
Oct 19 2015
Cons: I Entered PHX, the sky Harbor Airport code into the kayak search and got reserved a car at Phoenix Mesa Airport 40 minutes away. I will never use a kayak.com booking again.
Oct 13 2015
I booked phoenix but was reserved in mesa
Pros: Absolutely nothing
Cons: I booked for pick up in phoenix but the reservation was in mesa instead. completely ruined my travel plans. Will never use Kayak or Hertz ever again
Oct 13 2015
Had reserved car at wrong location
Cons: Person at counter for Hertz was very unhelpful Would not even help me cancel existing rental and gave me exorbitant price to do rental there
Oct 12 2015
No cruise control?
Cons: No cruise control? Really?
Oct 12 2015
Terrible customer service
Pros: Nice, clean car.
Cons: Terrible customer service when pickup/drop off location was wrong because of mistake on their part.