Reviews for Hertz in Mesa
- All reviews 100%
May 15 2016
Pros: Since this was my drop off point on a Sunday. No one was present in the parking lot so had to go inside airport to find assistance. Return was easy - advised employee that the car needs BRAKE MAINTENANCE!!!
May 11 2016
Pros: Car was clean as promised.
Cons: Pick-up took a terribly long time for them to find a car for us even though the lot was full. The over $200 hold on top of the original price was outrageous for someone travelling. Average people don't have a couple thousand dollar limit they can just hold while travelling and still having to pay for hotels, gas and other expenses. Brought back car with a full tank and they still charged an extra $15 for fuel fee?
Apr 10 2016
Pros: Quick , easy pick up
Cons: Very long wait to turn in keys. Key drop off box not visible and agent spent over 20 minutes with one customer. When she finally acknowledged me the transaction took 10 seconds.
Nov 17 2015
Cons: No attendant at drop off site. Had to go back into terminal.