Reviews for Hertz in Mesa
- All reviews 100%
Nov 14 2016
Cons: Location was hard to get to from airport and total cost was $100 over the estimate
Nov 7 2016
Very Bad Experience..... Tried to force double pay
Cons: After trying to up-sell a different vehicle then the vehicle that was already reserved, they actually tried to force double payment. They had all sorts of weird numbers of only a partial payment received and how much needed to be payed (more than the initial payment that was already made, and more than it would have cost from another company straight from the airport.) I am still waiting for all of the pending transactions to finish to get this all resolved.... very unhappy with how this went down. Unfortunately would have done much more business with Kayak and this rental company if this would be resolved correctly.
Oct 18 2016
Beep Beep, Don't get the Jeep
Pros: As normal, Hertz was pretty great to work with. Friendly customer service at the Iowa branch, and the car didn't explode, so that's always a plus.
Cons: Had some issues with the car pretty well straight off the bat. The Jeep regularly beeped at me that it needed the oil changed, had a slow leak in the driver's side rear wheel, and had a rattle in the air conditioning.
Oct 13 2016
Dirty car, long waits & extra fees
Pros: The car I got was nice but it took too long to get it.
Cons: I had to wait for 25 minutes to get to the counter because there was only one person working... then they didn't have a car ready. The car I got never got washed, and the one worker went out & vacuumed while I waited. It took an hour to get a car that I'd already paid for. I returned the vehicle on time, with the exact amount of gas that was in it when I took it. They authorized my card for double the amount of the rental & didnt release the other half for 5 days. THEN Hertz charged me an extra $71 (for reasons nobody could explain) and I had to be on the phone for over 30 minutes to get that resolved. Ridiculous!