Reviews for Hertz in Mesa
- All reviews 100%
Aug 17 2017
Won't use Hertz Again
Cons: I paid in advance and when I came to pick it up, they needed my credit card. They said my credit card was denied and they refused to serve me. I called my bank and they were misentering my expiration date. Needless to say, I will never use them again due to the headache. Plus they were just rude. The young woman helping kept turning to her co-worker and saying "I really can't help her. It's my break." Terrible experience. I went to budget and saved money and the process took literally two minutes.
Aug 16 2017
Pros: I was in and out quickly. The representative was friendly and helpful.
Aug 13 2017
They wasted my time for 20 minutes and overcharged me
Pros: Made a booking for noon and arrived 5 min early. When I got to the counter the employee said to give them a minute and they went and pointed at something on a clip board to a manager. After a while they came back to say they didn't have a car for me and they were trying to get a car from elsewhere or I could take a car that had a broken window that had been removed from the fleet for repair. I declined the damaged car as return could be a problem. After another 10 minutes of them calling I asked if I can get one of the cars they had parked outside but I was told "you can't get a booking right now". After another 10 minutes they said they had a car for me and gave me a car that had been parked outside all along. Then they gave the insurance options without the decline cover age option and tried to sell me a tank of gas. They charged me $1.12 to release the car even though I'd already prepaid but I'd been there for 20 minutes by then and needed to leave so I paid it. This used to be a really helpful location but I guess it's changed.
Cons: They'd rather make you wait an hour than give you an dupgrade and won't plan ahead to have enough cars for their number of bookings The additional charges on top of prepaid. Trying to jam insurance on people Trying to jam gas sales
Aug 8 2017
Pros: Fast, friendly, helpful service agents. Car was good size & great value for the rate.
Cons: No specific operational instructions given. Ie- how to open fuel filler door, radio was difficult to figure out. Left on same station as pre set.