Reviews for Hertz in Mesa
- All reviews 100%
Oct 18 2016
Beep Beep, Don't get the Jeep
Pros: As normal, Hertz was pretty great to work with. Friendly customer service at the Iowa branch, and the car didn't explode, so that's always a plus.
Cons: Had some issues with the car pretty well straight off the bat. The Jeep regularly beeped at me that it needed the oil changed, had a slow leak in the driver's side rear wheel, and had a rattle in the air conditioning.
Oct 13 2016
Dirty car, long waits & extra fees
Pros: The car I got was nice but it took too long to get it.
Cons: I had to wait for 25 minutes to get to the counter because there was only one person working... then they didn't have a car ready. The car I got never got washed, and the one worker went out & vacuumed while I waited. It took an hour to get a car that I'd already paid for. I returned the vehicle on time, with the exact amount of gas that was in it when I took it. They authorized my card for double the amount of the rental & didnt release the other half for 5 days. THEN Hertz charged me an extra $71 (for reasons nobody could explain) and I had to be on the phone for over 30 minutes to get that resolved. Ridiculous!
Oct 10 2016
Pros: Great car and Great on gas
Cons: All good
Oct 6 2016
Pros: Comfortable ride, good gas mileage
Cons: Car was not clean, lots of bugs splattered, dirty Windows, and garbage left in the back seat