Long Beach Van Rentals

Cons: Nothing

Cons: Any customer service, even a crumb. It was 100 % appalling

Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.

Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!

Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.

Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.

Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.

Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.

Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.

Cons: On dropping off the car, I asked if the road tolls device available in the car would be charged by Budget or separately (and if separately, by whom?) and I was not given a satisfactory answer. I live abroad and cannot spend time contacting the road toll services website as I was advised to do by the Budget representative at Drop Off.

Cons: I booked for a compact car, but, they said that I had to wait for a compact car to be available. A full size car was available which I rented for some extra money, of course, because I was in a hurry. Apparently this was because I was late by about an hour to pick up the car. I have never heard that excuse before....

Cons: make less steps for picking up and dropping off. it shouldnt take that long to drop off or pick up a car. make directions more clearer

Cons: I've never had such a disgusting and unpleasant driving experience. The vehicle I drove smelled like an unkempt motel ashtray. Ironically, the window sticker indicated that smoking was strictly prohibited in the vehicle and violations are subject to $250 fine. I cannot imagine how many packs of cigarettes must have been burnt through to completely infuse the odor of disgusting, acrid second-hand smoke into every surface of the car. Drivers wheel left my hands smelling like I spent the day playing with cigarette butts.

Cons: No issues at all the report...

Cons: Lots of additional fees added up to way more than expected, in the end it totalled way way more than the advertised rate. Def wasn't for those on a budget. They automatically charged me for a full tank when I brought it back with a bit more than half a tank and I had to bring it to their attention and ask for a refund. Had I not gone into the office because the person in the lot's machine was broken, I would have been overcharged. I also had to double check the bill. Felt like an attempt to squeeze even more out of me.

Cons: Full size car lack basic modern features: bluetooth connectivity, auto up/down windows.

Cons: Cost

Cons: I didn’t like that that I didn’t get the car I reserved. If you don’t have it, give me the next class up at the same price. Don’t tell me I’m welcome to try one of the other rental companies. I spent my time searching, you made me an offer, now live up to it!

Cons: At the airport, I was bullied by a female agent as I left the lot — she literally pulled a car in front of me so I was blocked off. I was given not only the most basic car that reminded me of a 1990 car I owned, but a car with two broken hub caps that were so torn up that one was about to fall off and was vibrating and making a nasty humming noise...I did t notice until I got off the freeway to check if I had a flat tire....so I called to complain but NO ONE answered for ages....so I called the main number and they sent me to a city location to switch it out where they only had an old filthy car that seemed to have been sitting for years and another “upgrade” Mitsubishi Lancer that had painted on “X’s” all over the car (identifying all the damage) which was soooooo embarrassing to drive especially driving up to the Ritz and Hyatt valet. I paid insurance on a rent-a-wreck and drove them around with utter humility. The agents tried their best to help me out (they were super nice!) but I guess it’s all they had. But given the junk I drove, I’m never renting from Avis in O.C. Again, however.

Cons: At 2:16PM I scheduled pick up of the vehicle for 3:00P. Usually it take me a while to gather my luggage and belongings before picking up the vehicle. When I showed up to pick up the vehicle the person asked me to wait 20 minutes in hopes that a smaller vehicle would return. I asked if there was another vehicle I could use instead of having to wait, he said let's give it 20 minutes and we will go from there. Traveling often I have never had a rental company ask me to wait so long for a vehicle rental. Also, when I asked about drop off locations near my hotel the person at the counter could not give me proper directions.

Cons: I wasn't able to get a car and was stranded at the airport for 45 minutes.

Cons: Nothing to dislike.

Cons: I was asked whether I wanted CDW or full insurance, not whether I wanted insurance at all. Upon return of the car I was charged a "fuel service" fee despite having refilled the car with a receipt to prove it.

Cons: I arrived late to pick up my rental and the car I had reserved had been given away. I called the rental car company exactly 1 hour after the pick up time I had put into my reservation. The car had been given away already and all that was left was a mini-van. Then I was forced to drive something much bigger that had much worse gas mileage. I spent double on gas than I would have had I been given the car that I reserved. When I asked why they gave the car away they said they usually have a 1 hour grace period...but I called at 1 hour and they had already given the car away. I will not reserve with this company again without knowing that they can give the car you reserved away if they feel like it.

Cons: Ripoff. Displayed a low price but tacked on so many fees. It was more expensive than other well known competitors.

Cons: passenger door didn't work rental was late license number was incorrect on key. There were no license plate and this cost me $100s of dollars

Cons: Nothing. It truly was a wonderful and easy experience!!!

Cons: Was not clear that pick up location was not located at airport, and no direct number to call for pick up from Long Beach airport.

Cons: My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.

Cons: added charges, instructions not thorough enough to find car rental.

Cons: Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.

Cons: Nothing. Worked out great

Cons: The charger usb couldn't charge my phone & listen to music at the same time

Cons: I had to sign up on line for fast track tolls

Cons: We requested a standard sedan; we were told that even though we booked it before we arrived, none were available. We had to take the only feasible vehicle: a huge Ram pickup truck with no trunk or covered storage. We had to wait for a truck to be found and brought up. Thankfully it was not raining on our luggage in the truck bed. We were then told we could exchange the vehicle the next day for the car we wanted, at Santa Ana.

Cons: There was some refuse in the car that the people who cleaned it from the previous renters, but it did not spoil the experience.

Cons: The windows of car were a little dirty.

Cons: Car wasn't quite full of gas

Cons: Didn't know about all the toll roads in Orange County, wasn't sure how to pay them without toll booths anywhere- had to call Alamo and ask about them as we had already followed our GPS on the phones and used them multiple times that first day- would have preferred to know about them before hand.

Cons: Bad service. I had to go to 3 different branches and and went back and forth minimum 6 times and service was bad all 6 times I asked to speak to a manager they did not allow me to

Cons: The Kayak site said there was a shuttle from LGB airport to this Enterprise location. There wasn't. They wanted me to take a cab to the company whose tagline is, "We'll pick you up." Instead, I called them and they transferred my reservation to the Enterprise location at the LGB airport. They promised me the rate would be the same. Unfortunately, they then tripled the cost of my reservation. I walked 10 feet over to the Alamo counter and they gave me a car for my original rate. I'll never use Enterprise again.

Cons: Scheduled a pick up for 6 nothing says that they closed at 6. No phone call to see if we were coming or anything. Our flight was slightly delayed so we showed up at 6 10 and no car. Poor service

Cons: I paid a $45 deposit for a rental car that was never reserved so we were stuck without a car. I want a full refund. Terrible service!

Cons: They've recently changed their policy so you cannot secure your vehicle with a credit card and pay cash. Several people in front of us in line had the same issue. The employee working the counter was extremely rude about the change. In his defense, I'm sure he was probably getting yelled at often; but he was extremely unprofessional. As he told me several times, I should have read the fine print, so I'm passing that advice into you now.

Cons: I prepaid for a tank of gas and was told that I'd get the difference back at dropoff, but instead I was billed the full amount and was told that the transaction couldn't be modified.