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location and amenities nothing
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Not enough self parking. Reckless driving through parking lot.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Kids in the adult pool
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
This hotel is really in need of a major rehab. The pool had scum floating in it.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Nightly parking fee on top of room rate, excessive charge
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Close walking to shoppimg and restaurant's.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Toilet ran all night. Bed was uncomfortable. Magnetic key constantly didn't work. Window in the room that had no blinds no elevator to room
we called ahead to see if we could arrive early and use the pool they told us yes bu when we arrived we could not use the facilities!! Disturbed us with phone calls seeing if we needed anything after we checked in and they walked us to our room we felt very disturbed our whole stay.
Broken hot-tub? Half the benefit of a mid-winter stay in Palm Springs is jacuzzi time and it's broken.
The staff were very friendly and helpful. The room was quite comfortable, with a nice ambience thanks to an electric fireplace, nicely designed bathroom, and very comfortable bed. No.
The location is in the heart of downtown. It is so quaint and comfortable.
The staff were great and the hotel is in downtown Palm Springs. We parked when we got there and only got in our car to drive home. It was very quiet. Our kids (3 & 5) had a blast and they were very accommodating with our Boxer Moose. They even provided a dog bed and bowl for him! The room was very cute with a jacuzzi tub in the room with a lot of very hot water. The bed was a bit soft. We prefer a very firm mattress.
Room comfortable and clean, loads of space
Great location. Quiet even though it is between to major streets. Walking distance to great food and shopping. A short drive to spectacular scenery. The staff were all helpful and in good spirits.
Property, location, and hotel itself was pretty good! Management, reservations, very unethical business practices! Cross your fingers that you don't have to deal with management and can just get into the hotel without problems. I have never dealt with a more unprofessional or unethical privately owned hotel in my life... You have been warned! We were told we made two  reservations for the same days, guests, and would be responsible for paying for both even though it was a clear mistake on the hotels part. We are working through the credit card company now to turn them in!
Very pretty boutique hotel. Efficient & helpful staff.
great room with fire place no elevator or bellboy
Location is right on the main street, room was large and comfortable, dog-friendly and provided dog bed, bowls and treats Most staff was very friendly, but even though we received a letter at check-in about asking the front desk for dog-friendly restaurants, etc. we received only two recommendations and a general comment that it is ok to bring the dog to most restaurants with outdoor patios when we asked.
My wife and I loved staying at Palm Springs Courtyard by Marriott. It was EASY. Very attentive staff without being officious. We're looking forward to returning in January. Nothing. It was ideal.
Thoroughly enjoyed the on-site restaurant, welcoming staff and warm pool. We had a fun and relaxing stay.
Off of interstate but worth the extra 10 min drive. Travel stall left us well rested.
friendly staffs make me feel very comfortable. Not able to call in for breakfast order. they do not serve lunch that is not convenient for me
The staff and modern design of the hotel. I also liked the location. The dryer did not work so they gave us s new one. Also during dinner time we were not given utensils and napkins. I wanted to ask our server but could not be found. For the price of the hotel Per night it should have come with continental breakfast. Coffee inside the room was not sufficient
Location and parking Limited hours for the restaurant...
Very clean and friendly staff.
it's close to the places and to see what's in the area and the casino so to me it's just great .
The beds were incredibly comfortable, the rooms were clean and spacious. The pool and bar area were great and we were able to join a daily aqua aerobics class in the mornings. The Hotel has a great coffee bar, the bar was open every day (not just the weekend) and food service by the pool was wonderful. There was an issue with one of the guests and his girlfriend by the pool on one afternoon, the male became very loud, swearing, and disturbing other guests. Although security didn't arrive immediately, they were timely enough and escorted him away from the pool area. All the staff were great - very helpful and friendly. Upon arriving to check in I was told they had my reservation for 3 nights - I originally booked 3 nights but call the next day to change it to 4 nights. I received the cancellation confirmation as well as the new reservation confirmation and then again confirmed just days before traveling. I was told they could accommodate us for the additional night but I would have to pay and I would not receive Travelocity rates. It took 15-20 minutes with me on the phone with my reservation people and them on the phone with their people... but it did get worked out. Just not the best way to start. The lighting in the room was inadequate and the towel bar in bathroom falling off the wall - however, since the hotel in being torn down next month, I understand not fixing every little issue. We got stuck in the elevator for a few minutes because the door wouldn't close all the way - they had been working on it earlier in the day so it apparently wasn't back in proper working condition.
Its close to downtown Palm Springs and there are restaurants nearby. Front desk told us we'd have to wait an hour and half for our room to be ready and that we could wait by the pool in the meantime. We asked if there were showers at the pool because we had to shower and be at an event in a specific amount of time. She then fumbled around on the computer and let us have a room after telling us 5 minutes before they had no rooms available.
Location was really good. Was not clean. Refrigerator was broken AC was loud Other guests were sketchy Reception area was dirty. Included breakfast was questionable and probably not safe to eat as the area was not clean.
As I get older, I am more mindful of potential for slip and fall. The bathroom in particular was well-appointed with grab bars and other amenities which gave me a sense of security. I particularly like the no-slip bathtub floor. The hotel was packed, but not loud. Another big plus. I enjoyed my stay.
Very poor quality at best. Dirty smells of smoke. Hotel caters to and is indignat to allowing loud partiers rowdy and drinking to all hours of the night.