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Small plane, comfy seats, no hassle

Nothing

Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

While at the gate they announced that people were allowed one carry on and one personal item. If anyone had a 3rd bag they would have to leave at the gate at no charge. The woman in front of me in line had two carry on bags and a rolling suitcase. She left the rolling suitcase at the gate at NO CHARGE. While other people paid for their luggage. This was extremely unfair.

Friendly, responsive crew

DirecTV was broken

Boarding went fairly quick and the flight was a quick one. Friendly and efficient staff!

This plane was even smaller than the previous one, it's hard to fly in comfort when you're over 6'.

Flight was canceled Next available flight was 5 hours later

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.

This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.

Not many people, even though boutique is more expensive I will use yall every time.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?

The flight was delayed a little bit for a GPS update.

Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

On time.

See first leg response above

Didnt like anything. Hate little planes!

Even though plane was not full, I wished my seat from the very last row was moved closer to front or center of plane. Would you like to be seated next to bathroom for a 40 minute flight??!!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth