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The lady in the front desk in Houston was very helpful. In general I liked the whole trip tllll my destination Guadalajara.

Coming home

The way I was treated

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it.

The seats were comfortable enough, the wifi worked amd the comolimentary beverages were good

The crew wasn't very nice, one of tue flight attendants seemed to be mad or annoyed at the passengers

There is no food service, not even paying for it.

The spacious seats.

Service was Fantastic!!!!

Nothing!!! Terrible experience with Aeromexico

First: they charge me extra $49.90 because "they were only VIP seat available" , they told me this the day before the flight when I called to confirm my seats. I paid off course. When I got to the airport they gave seat 22B by the emergency exit that couldn't reclined!!! Horrible experience with Aeromexico. I called to get reimburse for what I was told I was going to get and I didn't. They couldn't transfer me to anyone no one that can do a reimbursement . They only gave me an email to complain and no one has replay my email.

Not having to change airports in Sao Paulo!

flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful.

Flora the flight attendant. Very professional..

N/a

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

No complaints, flight was on time and crew was professional.

The crew, the food, and the entertainment were all very good.

The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling.

We were late taking off.

Friendly staff and nice roomy seats

NA

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Price and staff were great.

Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment.

The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible.

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!

The Departure time it's too late

None

Flight change without warning, lost baggage, lack of OB entertainment, non-existant customer support employes at MEX