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We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

I was in line for 6 hours for a chenge of fligjts. Thr flight they gave didn't satisfied my needs. I didn't get my bag.

One of the crew members was a little rude to one of the passengers and the flight left 40 minutes late due to luggage not being loaded on time. Other than that it was a pretty good, we managed to get there only ten or fifteen minutes late which was not bad...

There is no food service, not even paying for it.

The spacious seats.

We left right on time and arrived a little ahead of time. Both take off and land were smooth. Personnel on board very attentive and courteous

Flight fare does not include no amenities not even a sip of water. You have to pay

I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The seats were comfortable enough, the wifi worked amd the comolimentary beverages were good

The crew wasn't very nice, one of tue flight attendants seemed to be mad or annoyed at the passengers

And flight attendant was not helpful in mediating conflict.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

Easy boarding, friendly crew

Not enough legroom, nothing substantial for snacks

The flight going over

Everything was very good everyone was nice

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

It was comfortable enough, clean, and the crew was nice. We landed on time and without any complications. It was a very good price.

There isn't any entertainment, and the food and beverages have an extra price, even the water.

Direct flight, no layover

Not very comfortable seats

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.

The entertainment was awesome. Made the flight time go very quickly...

They put my wife and I in separate seats. Between strangers.... WTF

the smooth landing in the airport of the Mexico city

food

Very friendly and efficient crew got us to GDL ontime.

Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that. We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.

Volaris offers transportation to and from airports and if you want more you have to pay for it. We don't need snacks, movies, wi-fi, etc so we are fine not paying for them.

It would be good if Volaris would offer water without making a big deal about it. They will sell you a bottle of water but they should bring everyone a free cup of water on the flight to help deal with the dryness of the air. Also the seats, like on most airlines now, are very cramped. So please be mindful when you recline. On this flight a woman seating in front of me reclined her seat and just about took out both of my knees. She seemed offended when I told her what she had done and asked her to look before reclining and give the person behind you warning. I didn't mean to offend her but she needs to be aware that taller people have their knees up against the seat of the person ahead of them. So if that person reclines it is going to hit the knees. So please be mindful of this space limitation when you are reclining.