Pros: The car was great but the service as always at the Montclair location was the best. She is honest and upfront about fees and charges, knows all the details and can make helpful recommendations. And she knows her cars. She made the somber trip to a funeral so much less of a hassle and it was a less difficult day.
Cons: No complaints
Jun 20 2017
Nissan Versa Weekend Rental
Pros: Appreciated that the 'flaws' on the car were identified on paperwork when car was picked up. Transaction was handled quickly and we were on our way in no time!!
Car was in great shape; very clean and good mileage (Nissan Versa).
No hassle using a debit card!!
Cons: Only issue was that I could not leave my car in the area for the weekend that I was gone. At another location (Clifton), you could park on the street nearby, vehicle was safe and no hassle of needing a second driver.
Pros: The compact car that I'd reserved wasn't available so I was offered a Dodge Caravan at the same rate. I expressed my concern about using more gas with the larger vehicle and was offered a half tank of gas to be returned empty at no extra charge. I accepted the offer, and waited about 25 minutes for the replacement vehicle. Overall I was quite happy with the vehicle and with the friendly and helpful customer service.
Cons: The vehicle I'd reserved wasn't available, and I had to wait a little while for a replacement. Being just two days before Christmas, I understand that the demand for cars is quite busy, and it was really not much of an inconvenience.
Dec 27 2016
Hiden Fees/Rip Off
Pros: Nothing. Do not use this location, it's a scam.
Cons: Purchased insurance with rental online for $45 total. Upon arriving, the had no cars ready, drove us 20 minutes out of the way to another location, then said they don't except the insurance I paid for and that I lost that $45. Then told me they charge $45 per day for insurance!! In all we paid $415 for what was sold online for $130. DISGUSTING PEOPLE.