9.6 ExcellentAug 18 2018
Service at the Fair Lawn, NJ location was excellent. Rented through Kayak and was charged what was quoted.
8.4 ExcellentJun 27 2018
Very courteous and helpful.Had to wait for about 20 minutes for someone to come to the counter to wait on us.
2.0 MediocreMay 26 2018
They have too much hidden unnecessary charges. Like tolls beware! You can’t use your own EZ pass on their cars and even without using the bill you get is too much.
2.0 MediocreJul 4 2017
Even though I made a reservation, paid in full, almost three months before my trip, when the departure day arrived the vehicle I had reserved was not available. It can't get worse than that. Never Hertz again.
8.0 ExcellentJan 5 2017
Ok place for rentPrice as quoted
2.0 MediocreJan 3 2017
NothingI made a reservation for a car through Kayak with Hertz and when I got there , no cars were available even with my reservation. I was in another sate, with no cars, and had to call Uber going to different rental companies until I found a car. Hertz explained that Kayak does not check their inventories before allowing customers to make reservations through their sites. Both companies are incompetent. Would not recommend either. In addition, Kayak phone system is so poor that it makes it is very difficult to speak to a representative. The prompts will keep giving you the round around until you give up without. A simple and straightforward press on "0" to stalk to a rep will suffice but they do on purpose to discourage the customer. Call avoidance at its best. Will definitely not use not he future and will advise friends not to either.
5.6 OkayDec 30 2016
Rough from the beginning!My rental started with myself having difficulty finding the puck up in Paramus, so I called the store for help. The worker told me she wasn't from around there and put it in my gps. When I asked her if I could speak to someone who could direct me better, I was put on hold and forgotten about. When I arrived there after being helped by some friendly strangers, the system was down amf apparently had been for an hour. Instead of filling out paper forms, which don't take all that long - I know from renting at small offices - they kept trying and waiting while the office filled with people for the Christmas holiday. On top of that, they ran out of cars (!) when the system did come back up.
10.0 ExcellentDec 24 2016
Quick and professional service!Very professional staff.excellent service. Definitely rent back from there.
10.0 ExcellentDec 14 2016
Wonderful experience overallPick up and drop off were easy. The car quality was excellent. I extended the car rental for 1 day and despite a slight hitch in the initial communication about it - the extension was processed easily in the end. Overall I had a wonderful experience with this office, the team and the car rental experience overall.
4.8 OkayDec 5 2016
The price was fair onlyThey were overbooked so when i arrived they had no vehicle for me, then after waiting a couple of hours for a vehicle, I was then informed they don't accept debit cards. I was totally done with Hertz at that point "no worries though enterprise hooked me up and they accept debit"