Pros: The compact car that I'd reserved wasn't available so I was offered a Dodge Caravan at the same rate. I expressed my concern about using more gas with the larger vehicle and was offered a half tank of gas to be returned empty at no extra charge. I accepted the offer, and waited about 25 minutes for the replacement vehicle. Overall I was quite happy with the vehicle and with the friendly and helpful customer service.
Cons: The vehicle I'd reserved wasn't available, and I had to wait a little while for a replacement. Being just two days before Christmas, I understand that the demand for cars is quite busy, and it was really not much of an inconvenience.
Dec 27 2016
Hiden Fees/Rip Off
Pros: Nothing. Do not use this location, it's a scam.
Cons: Purchased insurance with rental online for $45 total. Upon arriving, the had no cars ready, drove us 20 minutes out of the way to another location, then said they don't except the insurance I paid for and that I lost that $45. Then told me they charge $45 per day for insurance!! In all we paid $415 for what was sold online for $130. DISGUSTING PEOPLE.
Cons: Telephones were not answered; kept calling and leaving messages during working hours. They explained later they were busy. One time a man answered and said I am with a customer, I will call back but never did
This happened so many times that I was concerned about what kind of car I'd get or even if Id get a car. I cancelled through the 880 number and went to Enterprise. I paid more but got excellent service