Pros: new car with 21k mileage on it, I did 5k miles and had no issues.
Cons: what's the point of giving 2 keys locked with steel cable so you can't use them separately without using force to break the link?
Also, I don't get the idea of paying extra for additional driver.
Not sure why it was rented without floor mats.
Feb 12 2017
Pros: Pick up from hotel was nice. Car was clean and affordable. Staff were friendly and helpful and didn't get blindsided with additional fees.
Cons: Was disappointed that there was not an airport drop off option. Other than that no complaints.
Apr 8 2017
Awesome car. A Hybrid!
Pros: First time in a hybrid. Loved it. My husband actually
Owns the same car---but not the Hybrid.
Cons: The stereo was a little challenging. That is it for the car. The hidden fees are what I don't like. My husband also rentedfrom Enterprise. You are made to believe you're getting this great low daily rate, unlimited miles, etc...then you get slapped with 5 other fees....not cool. Just advertise the all inclusive rate. No funny business
Sep 17 2016
Kayak didn't check if there were cars available
Cons: Kayak allowed me to make a reservation, but the rental location called me immediately after receiving the reservation to tell me that they did not actually have any cars. Kayak needs to do a better job communicating with rental companies.
Dec 2 2016
Help getting AWD
Pros: I was looking for an AWD SUV for a week in Anza Borrego, and the staff came through and found me the perfect vehicle, an Dodge Journey. They were very helpful at pick-up and drop-off as well.
Jan 1 2017
Didn't have my car.
Cons: I was called the morning of my rental by the Enterprise office and told "there was a system glitch" and no cars were available.
In fairness, I had called close to the date I was looking for a rental, but their website said there was one. I normally expect the agreement to be fulfilled. thought we entered into a contract, but I'm no lawyer, so I'm assuming there is some language that protects them.
Pros: Great customer service. Great car. Great price.
Mar 5 2017
Jun 16 2017
Pros: Nice car -
Jul 5 2017
Bad Experience Picking up
Pros: Car was clean and the ride was nice
Cons: The employee I dealt with did not do a good job explaining anything and took a long time to get my car. He kept making jokes and was not efficient.
Aug 8 2017
Cons: The car had a potent scent of cigarettes.
Oct 16 2017
Reserved car but they had no cars
Cons: Reserved car on kayak, took uber to hertz and told they had no cars and were of no help finding a car. Called their800 # and offered a car at different location at almost twice original price and unwilling to honor original reservation price. Terrible customer service and attitude.
Pros: Pick-up and drop-off had no glitches. I was able to return car on a Sunday. Pricing was good. No surprises. Staff was friendly in both locations.
Feb 28 2016
Not enough people at counters
Pros: Nice enough car.
Cons: The problem with these guys is always the same. I book them because the price is good but there is never enough people. At the airport their lines are always the longest. Which for me is a problem. There is never "pickup" because there is no one to come get you. I think I'll pay a little extra next time for better service and a couple hours more of my time back.