2.0
The car itself was fine, but we got bullied into adding additional insurance when we picked it up. We didn’t need additional coverage since we already had 2 types of insurance but the lady at the counter refused to give us the car misrepresenting local law. We’ve rented cars multiple times in California from various vendors and we never had to add additional insurance. Very disappointing that they drove up the price and made us pay more than planned.Reviewed Apr 15 2026
review from![kayak]()
10.0
Quick service at a good price.Reviewed Jan 28 2026
review from![kayak]()
8.0
No staff at exit. Long waitReviewed Jun 24 2025
review from![kayak]()
2.0
Vehicle was unavailableReviewed Mar 6 2025
review from![kayak]()
8.0
Car had smoke smell in it. But nice car. Super easy return.Reviewed Oct 21 2024
review from![kayak]()
10.0
I honestly don't think anything could've been done better. My husband is not a fan of smaller cars but we couldn't see renting something big for 3 days. All of the employees were super friendly & helpful with our rental experience. Thank you for that.Reviewed Sep 15 2024
review from![kayak]()
4.0
The car was clean, comfortable. But when I booked, I paid 85$ as quoted and when I got to the counter to pick up the car, I was charged another 200$ that would cover 150$ as a "return fee" that was not disclosed anywhere because I was picking the car up at San Diego and returning it in Phoenix. I don't mind paying a fee as long as it is disclosed ahead of time and I can fully make the decision to rent or not, by comparing with other services. The counter representative only explained that it would be refunded once the car was returned. I returned it the same it was rented, (Sat 5 of sept) and the money has not been refunded (as of 9/9 9:29am). Maybe I have to wait a little longer to get the refund but there was a lack of clarity from the representative to explain where in the contract that I was to sign, it stated that it was going to be refunded. I asked how I could be assured that the money was going to be refunded and the only response was that it would. The one thing I will praise was the car attendant that received the car in Sky harbor airport in Phoenix, I did not get his name but he was very helpful, and guided me out of the rental area at 11pm. Very kind of him. For safety, I will write to Fox to let them know that as I was braking in the winding downhill road towards Phoenix, the car wheel was trembling and I had to descend at less than 50mph to be able to keep the car stable, probably an issue with tire balance. Crossing my fingers I get the refund, but this should not be the case.Reviewed Sep 9 2024
review from![kayak]()
2.0
My flight was cancelled/delayed and Fox would not honor my reservation when I arrived. They sent me to a different off site car rental company. I was over charged for the type of car I received. It was all very sketchy.Reviewed Jul 25 2024
review from![kayak]()
2.0
We were forced to pay up charges for a large suv and then didn’t get a large suv. No one could help us refund.Reviewed Apr 24 2024
review from![kayak]()
