10.0
Pros:I was able to pick up the car the night before and saved moneyReviewed Mar 14 2021
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10.0
Pros:Great service, fast easy courteous. employees seemed happy. rental car employees not usually that way.Reviewed Nov 12 2020
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10.0
Pros:The staff were great. They showed us how to work some of the new features on the car. The car was in excellent condition; it was brand new!Cons:NothingReviewed Oct 23 2020
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9.6
Pros:Alamo was great. But it was my second choice, after my first choice -- some no name rental agency called Mex, selected initially via Kayak, which routed me through Rentcars.com -- was a friggin disaster. I landed at 6 pm, the time of my reservation, only to discover that the rental office was already closed. There was no one to help me, no number to call, no customer service from anyone in that chain, including Kayak. It was a friday evening at 6. I tried 4 other rental agencies; they were either out of cars or were asking insane amounts of $$ for them. I had to get a ride from the airport, and come back the next morning to rent from Alamo. (Which was great.)Cons:Alamo was great. Avoid Mex Rent a Car and Rentcars.com at all costs. No one picks up the phone at Mex and you can't leave a voicemail. The number for Rentcars doesn't work, and the email responses are all in Portuguese. I'm not kidding. Why Kayak continues to use these vendors is a mystery to me. Makes me reconsider my choice in travel apps.Reviewed Oct 13 2020
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7.6
Pros:Staff was helpful in securing a gas discount for me when the car I reserved wasn’t available.Cons:Don’t oversell cars! If I book a pickup, giving me a dodge caravan minivan because you oversold pickup trucks isn’t providing excellent service.Reviewed Oct 4 2020
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5.6
Pros:Drop off was greatCons:Have the selected class or better available. I don’t consider an infinity to be the same class as an EscaladeReviewed Sep 21 2020
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10.0
Pros:Loves the car ... wish I could of kept itCons:nothing honestlyReviewed Sep 19 2020
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10.0
Pros:The Enterprise staff was very helpful since there was no one in the Alamo booth at that hour to pick up the vehicle. I was upgraded to Premium Premium due to no Suburban available to pick up. I enjoyed driving the Cadillac Esclade.Cons:Nothing.Reviewed Sep 2 2020
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6.4
Cons:The car battery kept dying so we kept having to get it jumped by folks driving by. This was a massive inconvenienceReviewed Sep 1 2020
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10.0
Cons:The wait time to complete the checkout is a bit long. We waited for 4 people in front of us, about 30 minutes.Reviewed Aug 13 2020
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9.2
Pros:Very hands free pickup, Car was clean and ready to go!Cons:The vehicle was left in performance mode and was burning fuel when we didn't need to be doing that. Almost left us stranded.Reviewed Aug 10 2020
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9.6
Pros:Helpful staff and friendly with a quick pick-up and drop-off.Reviewed Aug 1 2020
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