Reviews for Alamo in San Diego
- All reviews 100%
Oct 27 2016
Pros: They upgraded me free of charge when I went to the garage to get the car. Everything went smoothly from start to finish.
Oct 24 2016
Pros: It was very easy, to pick up and drop off the car, everything in the rental car center was well-labeled, and it was a good experience overall.
Oct 17 2016
Problems with pick-up and drop-off in San Diego
Pros: Bus was free to car rental location and the location for the bus was well marked. The bus drivers were friendly and helped with bags.
Cons: There was a VERY long line for the rental car bus. I felt like I was on a line at Disneyland! It took a good 30 minutes to wait and load on to the bus. There is a new off-site car rental location that opened in January. This is not Alamo's fault, but because of the new facility. However, there was a very long line at Alamo to pick up our car, even with a reservation. Luckily, once the paperwork was done it was not bad getting the car. No map to show directions for returning the car so we were delayed returning our car. Good thing we allowed a lot of time!
Oct 17 2016
Car broke down - waiting for 6+ hours for replacem
Pros: The initial car was clean and well equipped, although it broke down in the middle of an6 lane highway.
Cons: Alamo roadside assistance took 4-1/2 hours to send a tow truck. The initial tow truck was supposed to bring a replacement car - it didn't. Over all we were trended without a car for over six hours. We missed the wedding reception dinner b. The replacement car that was sent had not been cleaned and the gas tank was not full