Pros: The two Girls that we picked the car up from was very nice.
Cons: The car was a mess inside and out, and all that was said was "Im sorry, I feel bad"... Really! If we weren't in a bind for a car, I would have went some where else.
Feb 4 2017
Unusually average renting experience
Pros: Rate wasn't too bad, ease of pick up/drop off is always smooth. I appreciate the no one way fee at hertz, since that is predominantly how I get rentals.
Cons: Charged for fuel option that's I didn't approve of at pick up. Car was very basic. Seemed rather pricey to add a driver per day, considering that's the only time in recent years I've ever even had to pay to add one.
Apr 22 2017
Incomplete info on website
Pros: Your website did not reflect the Hertz policy that the card used to make the reservation had to be presented when picking up the car. A corporate AM EX was used to pay for the rental. Since I did not have the card with me, I had to use my own credit card for the rental. The rental charge was higher since I was making a same day reservation.
Cons: That the website stated the reservation was paid in full but made no mention that I had to have the same credit card used to make the reservation with me at the time of pick up. I was prepared to use my own card for the deposit, but expected the rental to be charged to the corporate card that was used. Because of this I have to wait "up to 7 days" for the security deposit to be refunded and at least two weeks for the reimbursement from work for the rental.
Sep 12 2017
Great car Great Price!
Pros: We were given a great car and the associate who helped us was very friendly and helpful.
Cons: When I booked I said car rental at O'Hare Airport. Apparently I got an Enterprise car rental about 1 hours from the airport because it was cheapest. When I went to the Enterprise rental car at O'Hare, they told me that happens a lot, but they did not offer any customer service. It was like "oh well". I asked if they could book me a car there at their location and they said they couldn't. Finally, after asking what I should do, they gave me some of their"competitor" phone numbers at O'hare location and I contacted them. Of course it was more money and we had to take a shuttle back to the airport and then over to the other agency, but we finally got the car! Terrible experience!
Jan 5 2017
Excellent Customer Service!
Pros: They called me to confirm my rental after I booked it (a human), which was a very nice touch. The staff at the rental counter were extremely friendly and got me in and out quick on pick-up and again on return. Very grateful for excellent staff at the Enterprise in Oak Lawn, Illinois (SW Hwy)
Jan 29 2017
Best deal ever!!!!
Pros: The car! Got to rent a beemer for the same cost of a sub compact!
Pros: We stayed about a mile down at a nearby hotel. The guy at Budget volunteered to co e pick us up to get our rental car! Going beyond the call of duty! The car was really nice Mazda 6 with a push button start engine, leather seats, and an awesome Bluetooth radio system. Everybody at the rental office was very friendly and they even washed our car and vacuumed it out right before we received the keys.
Cons: Can’t say anything bad about this Budget rental.
Dec 23 2017
Cons: Under 25 and major credit card policy rental was not
Explicitly listed beforehand so when I got there, I was unable to actually rent my car even after paying the insurance.
Jan 1 2018
Pros: The workers were Nice and courteous.
Cons: I had a reservation, but when I showed up, they said "as you can see, we don't have any cars left. Let's see what we can do ".There was a vehicle in the lot they rented to me but low tire pressure light was on as I was driving away. He put air in it. By the next day, I had to put air in the tire, and EVERY DAY. The vehicle also had NO or FROZEN windshield wiper fluid. Scary driving and had to stop and clean windshield often.
The rental location was also off site with no airport shuttle service. I originally shuttled to airport rental and then had to UBER back and forth each way to get to the airport. Cost me another $30.
Pros: The customer service was great. The convenience of the location (proximity to Midway Airport) without all those crazy airport fees. Easy to get in and out. Enjoyed the new Hyundai. 8940 Cicero location is perfect and very safe for travelers.
Cons: Charged $23.00 for being one hour late. LOL
13 travelers who rented a car in Oak Lawn gave the car agency they used an average rating of 7.1